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I accidentally deactivated my account after cancelling a Business trial - can I recover it?

Hi,

My account was deleted by mistake. it contained very valuable family photos that only existed on my account. It was my mistake. I was told my account cannot be restored due to security reasons. I had this account for years and had occasionally subscription plans that I can prove this is my account. Any idea this can help?

This happened when I tried to cancel business trial and accidentally deleted my account.

Thanks

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Hannah

Hi there, @Tomytis, thanks for reaching out to us and sorry to hear that.

Can we send you an email, so we can take a closer look into this internally?

Let me know.

Tanja3

I upgraded my Dropbox Plus to a Dropbox Business a few days ago. I then realised it wasn't for me and cancelled the free trial, hoping to return to my previous personal subscription. However, it appears that my entire account and files have been deactivated and I am no longer able to log in to my account.

Will I be able to recover the files?

Hannah

Hey @Tanja3, sorry to hear about this.

Can we reach out to you via email, to investigate this further?

Tomytis

Ho Hannah,

Sadly dropbox team told me they cant restore my account as it was deleted. There was my childs photos I had for over 13 years. I will try to contact dropbox higher ranked managers via linked in. I know it its a long shot but i believe there is way to at least recover my files, given I contacted support same day. There should also be some kind of fuse mechanics for this of events. I saw so many complaint about it.

Tomas

Mark

Unfortunately the data is deleted immediately - as you are told when its deleted and you have to confirm via entering password etc. again.

They have to then follow that and do what it says and has been requested otherwise there could be legal implications for them. They cannot keep and store data that a user has explicitly told them to remove and delete.

In terms of the images do you have any still sync'd to your device? They should still be there

Tomytis

It's mind boggling how dropbox is incapable of implementing some sort of fuse mechanism. Give it 24 hours or so to revert. I've red so many stories about it, people complaint yet nothing is done/ Think about anything related to work and hours, days of work invested only to be locked in the No Mans Land forever. How about photos of a new born, in my case, they are gone forever. I refuse to accept such an indolence and insensibility on dropbox side.

No, I never sync my files and I don't want to sync, otherwise I would not buy services from dropbox. That's how I run my business.

I was also asked to provide as much info about my deleted account as I can, as if I had chance to recover my files. But no, it was just a template questions. Laughable and careless way to communicate.

It's sadness filled with anger of dropbox incompetence. Do I take responsibility on my side. Yes, I do, for giving so much trust in dropbox hands.

Tomytis

That is not true. I have tried third time to contact Dropbox customer service. This time via X.com.
To my surprise it worked this time. I was redirected to advance team and a person helped me out in half an hour. Not only I regained access to my account, I also got all files available.
In my personal experience, they didn't delete files.

liengu12345

Hi Tomytis,

O am glad it worked out for you. I am in the same dire situation like yours. Could you hsare which account on X.com should I contact? Thank you very much.

Tomytis

It's "Dropbox Support". Good look solving it!

liengu12345

I upgraded my main Dropbox Plus to a Dropbox Business trial a few days ago to try the rewind function. The function was not well implemented and the additional business account was unnecessary to my current use. So I cancelled the free trial, hoping to return to my previous personal subscription. I did see there are 2 options and I accidentally chose the delete option, thinking it would only delete the additional business account and revert my separate Dropbox Plus account back to me. However, it appears that my entire account and files have been suspended and all my precious data will soon be gone soon. Worse, I can't even log in to the community with my regular account so i have to use my secondary account to contact support.

I just want to have my Dropbox Plus back and I don't know how I should process and whom I should contact.

Walter

Hey there @liengu12345 - sorry to hear about this.

Have you by any chance tried getting in touch with our support team directly?

If not, you can do so via this form while using an incognito window without logging into any Dropbox account and filling in all the relevant information and an email address we can reach you at.