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Converted all Team admins to members while setting up Okta SSO

Hi,

I was wondering if someone could help me here.

I was setting up Okta SSO for Dropbox Business and it did not go according to plan. By mistake, I converted all Team admins to Members.

According to Dropbox documentation(https://learn.dropbox.com/video-library/install-sso-dropbox-okta), I should have gotten an option to assign a role to the user while assigning the app in Okta but I did not get that option and by default, the app was assigned to the user as a member. My mistake for assigning the app to Team Admins first.

Anyway, not I do not have any team admins and would like to get that access back. I have already opened a ticket with support but is there any other way?

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Accepted answers

Nancy

Thanks for the ticket number, @aakash13. Due to the nature of the issue, I'd suggest waiting for our support team's reply.

However, I've left an internal note for them, in order to get back to you as soon as possible.

All comments

Nancy

Hi @aakash13! Thanks for posting on our Community today.

Can you please share your ticket number with me, so that I can check it, as well?

Let me know when you’re ready.

aakash13

Hi Nancy,

The ticket number is #23475456

aakash13

Hi Nancy,

Any update on this? It's kinda urgent.

Nancy

Thanks for the ticket number, @aakash13. Due to the nature of the issue, I'd suggest waiting for our support team's reply.

However, I've left an internal note for them, in order to get back to you as soon as possible.

SRamRo

I have this same issue, can we please get some visibility on ticket #23496842 ASAP we have no admins for our Dropbox Tenant at the moment.

Hannah

Hey @Saul_Rodriguez, I can see that you have another ticket that's been sent to our specialists, so make sure to keep an eye on that one for an update.

I raised the priority of your ticket, so you should be getting a reply the soonest possible.

SRamRo

Thank you Hannah 🙂

Hannah

Absolutely! If you need anything else, let us know. 🙂