I keep getting billing notification even though I deleted my account

Question

Hello.

I canceled my subscription and deleted my old account. I got verification that my account was deleted. Now I still keep getting billing notifications to email from that account. I created this new account to post here and ask what is going on.

Any help for this?

-Jari

Megan · Answer

Hi @JT23, I'll forward your feedback to the appropriate areas so we can continue to improve.

I definitely see where you're coming from, and I don't think you'll get charged either, because you're using the Basic, free plan.

These emails might be coming because you deleted the account, without cancelling first.

In any case, we'll be here to assist!

JT23 · Answer

Hello,

"Could you let us know if you received the email before or after deleting your account and cancelling your trial? "

After deleting the account.

"Does tapping on the "Manage your Trial" option re-direct you somewhere?"

Right now it takes me to my new accounts subscription page that shows the "free" plan.

I asked around other people that have used dropbox and they said they had received same email after stopping subscriptions or deleting account. No one got billed, so hopefully I wont either.

Anyways those emails should not be sent. It can confuse people as it did me...

br.

Jari

Walter · Answer

Hey @JT23, sorry to jump in here, but could you let us know if you received the email before or after deleting your account and cancelling your trial?

Does tapping on the "Manage your Trial" option re-direct you somewhere?