Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
@Guillermo 1 wrote: ... they charged me before the end of my deadline, the day ends at 11:59 p.m. and the charge was made effective at 8:20 p.m., 3 hours 39 minutes before my time limit
... they charged me before the end of my deadline, the day ends at 11:59 p.m. and the charge was made effective at 8:20 p.m., 3 hours 39 minutes before my time limit
With nearly all subscription services, you need to cancel before the last day. If you wait until the last day, the fee is already in the system and will be processed.
Con casi todos los servicios de suscripción, debe cancelar antes del último día. Si espera hasta el último día, la tarifa ya está en el sistema y será procesada.
I want a refund of my charge for upgrading ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Deberá comunicarse directamente con el soporte de Dropbox. Visite la página de soporte mientras no registre una cuenta de Dropbox, incluidos estos foros, y verá una opción para los problemas de facturación. Es mejor usar una sesión de navegación de incógnito o privada para asegurarse de que no se haya registrado.
ID like to bring to your attention this fraudulent activity as I have not purchase this product but you have build it to me after I cancelled my FREE plan 4 weeks ago or longer, I require the funds to be transferred back immediately
Hi @Joe King,
Thanks for raising this!
I've moved your post here where others have outlined steps that will help you get to the bottom of this.
If there was a problem with cancelling in time, you'll need to contact Dropbox Support directly.
In case you don't see chat or email support options when signed into your account, please use a Incognito or Private browsing session to make sure you're not signed in (including to these Community pages.)
When not signed in at all, you'll see an option for Billing issues here: https://www.dropbox.com/support/billing-issues — use the drop down menu to select "Other", and you can open a ticket on the email address associated with the account.
One of our support team will take it from there.
Hope that helps!
Just a few hours ago, I thought I was trying the 30 day free trial. I just got an email saying that I was charged $101.90 for a year. I only gave my CC information, because I thought they needed it for the free 30 day trial. I would super appreciate getting that $101.90 refunded if possible, or finding out how to do so without filing a complaint with my credit card company (Bank of America). Thanks in advance, Scott
Receipt ID: XXXXXXXXXXX
Invoice ID: YYYYYYYYYY
(Edited by moderator to remove personally identifiable information per Dropbox Community Guidelines)
Hi @Scotto212121,
Thanks for reaching out on the Community!
It sounds like you miss-clicked when trying to opt between a trial and paying now.
We can get to the charge details if you reach out via the support channels here: https://www.dropbox.com/support — one of our support team agents can then look into it, just in case there's anything they can do.
If you have any trouble opening a support ticket from there, let me know!
Hey @JuliaPeres, sorry to hear about this.
If you cancelled your subscription upon renewal, you should still be on a paid account, so I would suggest reaching out to our support team.
They can look into this for you directly.
Hi there,
We've been charged for an annual personal subscription of Dropbox.
The help you provide to a case like ours is close to nothing. The chatbot can't identify the transaction. Your tool doesn't recognize the transaction. Ayden just confirmed me that it's a Dropbox charge. As a last resort you ask me to fill a Billing Help Request but the form asks me which account am I reffering to.
I don't know which account charged us because we don't have an account!!!!!!!!!! Are we in a Kafka novel?!
I've lost hours of my work day trying to get to the bottom of this and contacting the community is the last thing I'm doing.
If I don't get an answer I'll just declare it as a fraud to our bank, ask for a refund and fill the papers to blacklist Dropbox/Ayden payments for the future.
Hi @vvilar, sorry to hear about that!
Can I send you an email, in order for us to have a closer look into this?
Keep me posted!
Hi Megan,
Sure.
Thanks.
Hi @Megan yes, please.
We are really concerned with this situation.
I just sent you an email @vvilar, I'll see you there!
Hi @JuliaPeres, sorry to jump in here, but may we reach out via email to have a further look internally?
Sure thing @JuliaPeres - you've got
Hi Walter,
My e-mail is [email removed as per Community Guidelines]
Hi @JuliaPeres, I just sent you an email, I'll see you there!
Keep in mind that both Walter and I, can reach you at your Community-linked email address.
Could you please resend the email to me? Thank you!
Best,
Yichen
Hey @Yichenw! Just a clarification, would you like to be refunded for a Dropbox subscription, or for a Dropbox Sign plan instead? Which one of the two do you see next to your charges in your bank statement?
Hi Nancy,
I am not sure. I did not see either the label "Dropbox subscription", or "Dropbox Sign plan" in my bank statement. But the money was charged by "Dropbox - followed by a series of numbers and letters". I was charged for $127.37 in total on July 2. Thanks!
Thanks Yichen! I just logged a new ticket for you.
Please reply back to me, when you get the chance, and we’ll have a look.
Hello all,
I tried to cancel our subscription a few days prior to the one-month free trial date. However, there were no options to cancel. I spoke to the Dropbox Chat to request a cancellation--however, it advised that our plan was a "basic" plan and therefore no charges were going to be made (I saved this chat, by the way). We also never used the Dropbox after we signed up.
However, I noticed a $199.99 charge on our credit card statement. I tried to get the speak to the Dropbox Chat but I was unable to resolve this issue. Please advise how I can get in contact with Dropbox for a refund. Thank you!
Sorry to hear about this, @janjilawoffice.
Is it possible that you're signed in to a different account, that's why you can't see the subscription?
Also, you mentioned that the payment went to your credit card; can you use our lookup tool, to find the email address associated with the paid account?
Let me know if you can sign in to it, to contact our support team about your request.
I deleted my account but money is still being withdrawn from my account. Please help me get rid of this subscription and get a refund.
@Shavonne0124 wrote: I deleted my account but money is still being withdrawn from my account. Please help me get rid of this subscription and get a refund.
@k3u_alex wrote:I was told by a member of the support team that i would get a refund for an annual subscription i was charged but canceled last year and my bank said they dont see any incoming deposits
When did you speak to Support? It usually takes 4-5 business days for a refund to appear at your bank. Do you have the ticket number from Support?
Yes! The ticket number is Ticket #22585628 and I spoke to them on the 25th of August
@k3u_alex wrote: Yes! The ticket number is Ticket #22585628 and I spoke to them on the 25th of August
Ok, so it's only been three business days then (Mon, Tues, Wed). I'd give it until the end of the week and then follow up again.
