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I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for. But I just know I subscribed the account in 2024/07/06 because there was a 120 dollar charge at that day. I cancelled the new…
Dropbox has taken money from my credit card account without authorisation, how do I get it back?
I'm in the EU and legally here we have 14days to retract when we order something online, wether it's goods or plans. I did suscribe for a dropbox plan but almost immediately cancelled. I did the refund request same time. That was about a week ago. Not sure why it's only now i see their "reply" which says like "before…
Hello, I wanted to warn people about a couple of things: 1) I had Dropbox Professional with 3TB of space. I upgraded to 4TB of space. To get more than 4TB of space you have to go to Advanced which 15TB in total space but you have to buy for 3 users and you have to pay for each user. The amount is way more. 2) Once you've…
Payment went through for 2TB and I don’t want it anymore. I would like my plan downgraded and a refund for the payment immediately. Please guide me on what to do here.
I was home minding my own business when I received 2 emails from Dropbox; the first to confirm a cancellation of a trial period for Dropbox Professional and the second soon after telling me my account had been upgraded to Dropbox Professional. None of which I initiated. Two days later I see I have been charged 199usd for a…
Hello, I recently canceled my annual subscription renewal and would like to ask whether I am eligible for a refund. The subscription was automatically renewed on May 21. I was paying for the subscription directly through the Dropbox website (dropbox.com). Thank you for your assistance.
Hi, English is not my first language and I accidentally bought an Annual subscription instead of a monthly one. Can I get a refund please?
HELLO -- I'm here only because I was charged for an account that I do not have. I have shown Dropbox evidence that they took money from me via paypal and on my bank account statement. But they act like they cannot find it. I've shown proof!!! How do I reach someone who will help me???
Dropbox Plan (Plus) Payment Method (Credit Card) How did you upgrade? (Dropbox website) Ticket ID #26150245 I am a user with over 1.2 TB of data in my dropbox account and with a subscription dating over a decade going back to 2014 fresh out of college in Saudi Arabia. I moved to Canada in 2024 and when I tried changing the…
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