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I accidentally bought an annual Dropbox plan. Can I be refunded?
Hi, English is not my first language and I accidentally bought an Annual subscription instead of a monthly one. Can I get a refund please?
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How can I get a refund for a charge on my PayPal account?
HELLO -- I'm here only because I was charged for an account that I do not have. I have shown Dropbox evidence that they took money from me via paypal and on my bank account statement. But they act like they cannot find it. I've shown proof!!! How do I reach someone who will help me???
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Loyal since 2014: Refused Retention Discount After Region Change Issues (#26150245)
Dropbox Plan (Plus) Payment Method (Credit Card) How did you upgrade? (Dropbox website) Ticket ID #26150245 I am a user with over 1.2 TB of data in my dropbox account and with a subscription dating over a decade going back to 2014 fresh out of college in Saudi Arabia. I moved to Canada in 2024 and when I tried changing the…
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Dropbox Professional trial ended and I got charged. How to cancel and get a refund?
Dropbox Plan Dropbox Professional Payment Method credit card How did you upgrade? I "upgraded" by missing the cancellation deadline by one day. Question or Issue I signed up for a Dropbox Professional Trial a month ago, to receive some data from a consulting client. I had a family emergency yesterday, on the day that my…
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I need help, I haven't received my refund.
On January 16, a charge was made to my card for an annual subscription that I did not purchase. That same day, I contacted Dropbox customer service and was told that a refund would be processed and that I would see it reflected within a couple of days. It has now been 15 days and I have not received my refund. Could you…
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I have a Basic account but got charged - why?
I had a Basic Dropbox account while I was working (retired last year). I just noticed a charge for $119.88 on my credit card. I thought the Basic plan was free, and what should I do now about getting a refund and canceling this account?
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I can't see a full refund as mentioned on my existing Support ticket. Why?
Ticket #25863456 I found out that Dropbox had been taking money from my account using expired card details, without my consent or permission, or having provided them any new, valid payment details. I raised this issue, and on Dec 31, 2025, Louis said he took some steps to resolve this, including: "Issued a full refund of…
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Request for immediate refund for today's charges
I am requesting an immediate refund for all items that were charged today. I upgraded my plan today but have already canceled it, and there are multiple payment records from today that I would like to have refunded. Please let me know if you need any additional information to process this request. Thank you
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I have a free Basic plan but I got charged
How did you upgrade? I did not I have the free basic plan but received a charge that I did not approve and I would like to speak to someone but when I called the support number it said number is no longer in service to go to admin support page enter my phone number and I would recieve an immediate call back but there is…
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I used my dad's iDeal account and made the payment without consent.
Dropbox Plan (Plus) Payment Method iDeal How did you upgrade? Trough website without my dad's consent Question or Issue They refuse a refund while this account is free only use my daughter of 12 is a minor and used my payment method to buy and upgrade her account. I will go to the police station and make a report that…