Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Hi from me as well, @jpark!
Unfortunately, we can't see any account info over here on the forum. If you've received a refund though for one of your charges, then you should only be billed for one account from now on.
In case you receive double charges though in the next month, give us a nudge here and we'll investigate further.
I want to request a refund for the 199 charge that has been made on my account. I would have never paid for a yearly plan as the plan was advertised as 19.99/month not 199 pounds as a one off payment. I have read the terms and conditions before signing but the billing information was designed in such a way that it changed it into a yearly plan even though I REMEMBER clicking it to be a monthly plan. I have sent an email to the company requesting a refund as this is clearly an intentional misleading of the customer. Your website is malfunctioning as I have never wanted it to be a yearly plan and I am surprised by this charge.
I want my account downgraded with immediate effect and a refund issued otherwise I will be contacting my bank for a chargeback as this is clearly a mistake.
Is there anything else I can do in the meantime?
Nobody can help here I'm afraid - this is a public forum, you need to wait for Dropbox to come back to you.
Hi @haniapik, thanks for bringing this to our attention.
Do you have the ticket ID from the automated email response when you contacted the support team?
This will help me to locate it on our system!
Ticket #22455697
Thanks for the ticket ID, I've gone ahead and prioritized it on our system to expedite matters on your behalf.
Thank you for the link through which I can get some help. I am searching for it online and I am glad I found your post. While searching for it online, I also found https://fitmymoney.com/how-do-credit-cards-work/ website where I found an article on how do credit card works and how I can easily get it.
Hey @JackGee, if you managed to submit a ticket, let us know the number, so that we can locate it on our system.
Thanks!
I have been trying to cancel this for months. This has been very frustrating and crazy. I have submitted cancellation for this several times and I have chatted with someone and was told that this was just the basic plan and I was not being billed for it however I am still receiving emails stating that our dropbox account has been renewed for $134.32. We have not used this service and still continue to be billed . Dropbox just renewed again as of July 19, 2023. I would like to request this be refunded to the card you have on file. It also shows me that it will not be cancelled until August 19, 2023, We need to cancel it today. Dropbox creators make it very difficult to cancel your subscription.
@Michele Warwas wrote: I have chatted with someone and was told that this was just the basic plan and I was not being billed ...
I have chatted with someone and was told that this was just the basic plan and I was not being billed ...
If you're being charged but your account shows as Basic on your Plan page, then you're being charged for a different account than the one you're signed in to. Use the credit card charge lookup tool to identify the account you're being charged for.
Once you know which account it is, you can contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
[personal information removed per the Community's Guidelines]
HI there @farrtalk - sorry to hear you're having issues with this.
May we reach out via email to have a further look internally?
PS: Please avoid posting personal information on the Community in the future, to better align with the Community's Guidelines.
I did not parchisng the Dropbox app pl refundable my payment
If you did not give your card details to Dropbox then you need to speak to your card company as somebody has defrauded you.
Otherwise, if you did, and you forgot to say cancel a trial have a read of https://help.dropbox.com/plans/refund
Hi, I registered fot trial of Dropbox Plus. I was surprised, that I was immedietly charger. Is there any option to refund?
@romosan89 wrote: Hi, I registered fot trial of Dropbox Plus. I was surprised, that I was immedietly charger. Is there any option to refund?
If you were charged when you signed up, then you didn't sign up for a trial. You started a new subscription. You can try reaching out to Support but typically, refunds are only provided when legally required (UK cooling-off period, etc.).
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thank you veru much. I am certain, that I used 30 day free trial button. I'll try to contact Dropbox support tomorrow.
Hello
I've had a similar situation. I meant to cancel my subscription however, I found a charge for my account. I have been trying to contact Dropbox to no avail. Finally found someone to contact and was wondering what can be done about it.
Kind regards
Hi @Isiah Villare! I hope you're doing well.
Since this thread is about Dropbox Sign charges, can you please clarify for me if you've been billed for a Dropbox plan or a Dropbox Sign subscription instead?
That'll help me assist you further.
Hello Nancy
My account says subscription. My email is also [removed per Community Guidelines]
Thanks for checking, @Isiah Villare! Do you see anything else referring to Google Play/iTunes on your bank statement?
If not, then I can log a ticket for you and send it to this email address. We can check this together this way.
I don't know who needs to hear this - but is DropBox customer service, awful?
I haven't been able to get on the phone to talk with anyone.
It's an endless loop that sends me back to the website.
They charged my account today for 3 admins/users - and I am only 1.
I am trying to get refunded some because I'm not using the package they just charged me for.
How's it going for everyone else?
Sorry to see you're having issues with the phone support option, @Donny Rowles.
Have you tried using the chat or the email option instead?
It was in my bank account. It says that Dropbox charged 180. I want the refund please.
Kind regards, Isiah
Hi @Isiah Villare, I just opened a ticket on my end for you.
I'll see you there, thanks!
You are telling me you can't get on the phone with a DropBox rep?
DropBox charges too much to not have phone customer service.
I will go through your ticket process.
@Donny Rowles wrote: You are telling me you can't get on the phone with a DropBox rep?
The support options vary based on the plan you have. Basic (free) accounts have access to various self-help options such has the help center articles, chat bot or asking questions in this Community. Options for paid accounts include email and live chat support. Phone support is available for Business accounts, and is handled via a call-back initiated through the Admin console (there is no phone number to call).
All of the available support options for your account can be found on the Support page while you're signed in to your account.
@Rhondartc wrote:I have been charged 3 times and I don't even have a account.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Quiero el reembolso de mi cobro por subir de categoría, me hicieron el cargo antes de terminar mi fecha limite, el día termina a las 23:59 y el cargo me lo hicieron efectivo a las 20:20, 3 horas 39 minutos antes de mi tiempo limite, no quiero el servicio, ya cancele la subscripción a 3TB.
Intente con mi banco pedir el reembolso pero por la hora no me contestan, solo quiero reiterar que no quiero el servicio de subir de categoría en DropBox.
Quedo atento a su respuesta favorable a mi reembolso.
I want a refund of my charge for upgrading, they charged me before the end of my deadline, the day ends at 11:59 p.m. and the charge was made effective at 8:20 p.m., 3 hours 39 minutes before my time limit, I don't want the service, I already canceled the 3TB subscription.
I tried with my bank to request a refund but they don't answer me for the hour, I just want to reiterate that I don't want the DropBox upgrade service.
I look forward to your favorable response to my refund.
