Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Dropbox charged me 119 today for a renewal. I cancelled my subscription months ago. I looked in both Google and Apple stores and I have no open subscription for Dropbox. I was unable to chat with a rep because your system says I don't have a paid plan. My bank will not issue a refund unless I cancel out my debit card completely and get a new number. Please help.
Hey @missie1208, thanks for reaching out to us.
It sounds like you're probably signed into a free account and not your paid one.
You can use our lookup tool here to find out the email address of the paid account.
Once you sign in, you should be able to cancel it yourself, or contact our support team.
I hope this helps.
Hi, Hannah,
I'm getting the "cannot locate transaction, please submit billing help request" message.
M
I also searched for any dropbox emails I've received in the past year and they are all for the same email I signed in with. I cancelled this long ago and just want a refund. Thanks.
What you provide is basically cloud storage. When the customer no longer needs it, you should refund the difference of their prepayment on a prorated basis. I don't mind paying a small penalty for cancelling the annual subscription. Your current policy is not fair.
@8431 wrote: What you provide is basically cloud storage. When the customer no longer needs it, you should refund the difference of their prepayment on a prorated basis. I don't mind paying a small penalty for cancelling the annual subscription. Your current policy is not fair.
It is the policy for most, if not all, companies however. You are given a choice to pay monthly and thus have this flexibility if you want it OR pay yearly and save 2 months worth of fees.
What I will say, however, is make sure you tell Dropbox to NOT renew or it will automatically in 6 months time
Hi @missie1208, can we send you an email, in order for us to have a closer look into this?
Yes, please!
I just sent you an email, I'll see you there @missie1208!
I am paying for my dropbox plus account through Apple and then a few days later my bank account is being charged by Dropbox for the same account. How is this possible, and can I PLEASE get refunded
Hey there @jpark, sorry to hear about this.
Do you happen to have another Dropbox account, associated with another email address of yours perhaps?
If you use the self-served look up tool to identify the email address that's associated with the charge in your bank account, does it match with the one you see in your account's settings online and the one listed in the mobile app's settings?
Let me know what you find and we'll take it from there.
Hello, I am requesting a refund for the $199.00 charge that was made on my card, for a dropbox plan that I had already canceled the free trial to, before the charge should have been made. Please fix this error by making sure my cancellation was fully processed and the mistaken charges are fully refunded. Than you.
I have two accounts, one is basic/free with 1 email, which I downgraded it this last month. The other is a Plus account... This is weird tho, I just checked my icloud subscriptions, and it says that I was refunded the first charge but my account supposedly expires today now. I did not want to cancel my Plus account, I just want to not pay twice. Thanks for any help.
Hey @meganmoore, I hope you’re doing well.
First off, can you let me know if you upgraded your Dropbox account to a trial directly via www.dropbox.com or the App Store/Play Store?
I’ll be able to guide you further, this way.
Let me know!
Hey @jpark, was the second payment made through Apple as well? Or was it a credit card charge?
Last month, my trial plan ended and I all my files were removed. I chatted the support and promised that all my files will be recovered within 30 days right after I'll upgrade my plan. Now, I upgraded my plan and contacted support and told me I can't retrieve my files!! w*f.. I'm done with this!! Just please cancel my plan and refund me! and Please remove my cc details from this account.
That guy named Carlito in the chat support was rude!!!! Please fire him.
Please see https://help.dropbox.com/plans/refund 🙂
Hi Nancy,
Thank you for getting back to me. I believe I had signed up for the free trial through dropbox.com. There is so past trials or subscriptions listed under my apply account. Please let me know how I can move forward in the refund process, thank you!
Hi again, @meganmoore.
Is it OK then to reach out to the email address that shows here? Since this request is account-specific, we'll need to look into your Dropbox account directly.
I cancelled a subscription a few days before the renewal date and i was still charged for the annual fee. How can i get a refund??
So i just noticed on my credit card I've been charged $60 monthly since April. In my account for the first 3 months it says, DROPBOX SIGN MONTHLY SAN FRANCISCOCA (with a bunch of numbers). This last time is says, DROPBOX SIGN MONTHLY(with a bunch of numbers and signs)
This is a total of $240.00 that i have no idea why and I cant see any payment history or even how to cancel it.
I dont use drop box or sign and i need to cancel this asap. Im also confused as to why i cant see what this plan is and there is no payment history. So im thinking there is a software error or im being scammed by someone saying they are drop box?
Can someone please help?! I tried everything already that was suggested, even talked to a dropbox chat bot, but nothing helped. I need an actual person at Drop Box to help me.
Thank you.
Hi @Angry Customer 101, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me updated with any progress!
Hi @CharlesLane, thanks for bringing this to our attention.
I'd recommend contacting the Dropbox Sign team directly via this link.
They'll be able to assist in more detail on their end.
Keep me updated with any progress.
It was a card charge directly from Dropbox.
Hi @jpark, just for clarification, since you've received a refund for one charge, do you want the other charge to remain active? Is the active charge the card payment?
I have charged double for one account each month and I'd like to request refund.
@bagherpoor_m wrote: I have charged double for one account each month and I'd like to request refund.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Yes, definitely. My email is [removed per Community Guidelines], looking forward to hearing from you.
@meganmoore, I’ve gone ahead and logged a ticket with this email address (since it’s tied to your Community profile).
Please get back to me, when you get the chance.
