Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
I also need a refund. Its crazy. I also need help.
Hey @jeepgirl16, sorry to hear about this.
Did you try the steps I mentioned in my previous reply?
If so and you got a ticket from our system, please share its ID here with us so that we can look it up too.
Thanks!
Hey @jeepgirl16, can you please clarify what is not working?
Did you receive an automated response with a ticket number after submitting the help request?
Hello!
How many of you out there were conned into signing up for an account? How many of you read their ads as "free" without picking up on the fact that Dropbox is no longer free? I paid for a pro account and I don't even use this service. Any advice as to how to get my money back, at least for the remainder of the year? Thanks!
Hi there @tw1963, thanks for posting on our Community.
Have you by any chance tried to get in contact with our Support team through this page as they'd be better equipped to help further?
If you did and got a ticket ID, you can share it with us here so that we can look it up in our system too.
Hello, I would like to know how can I get in touch with the support team. I do not have admin privileges and have downgraded my account to the basic plan. Our team no longer uses Dropbox but we continue to notice our accounts being charged. How can we get a refund and cancel the plan completely for all active members? I could not find any option to get in touch with the support team. Please help me as soon as possible as we have been billed for several months on unused accounts.
@R-Air wrote: I would like to know how can I get in touch with the support team. ... Our team no longer uses Dropbox but we continue to notice our accounts being charged.
I would like to know how can I get in touch with the support team. ... Our team no longer uses Dropbox but we continue to notice our accounts being charged.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hello Rich, thank you for your prompt response. I was able to find the support page, however, I couldn't find a way to connect with the support personnel without signing in. There are several FAQs listed on the page but since I am not the admin, I cannot control other members subscription. Is there any way to get in touch with any support personnel?
Hello @hartro, thanks for reaching out and I'm really sorry to hear about your loss.
Since you mentioned sending an email to Dropbox, did you receive a ticket ID?
If that's the case, would you like to post the ticket ID here so I can take a look at it?
I will be standing by!
I have tried to cancel the subscription and delete account, but the chatbot keeps going around in circles.
I started trial and have since had major surgery, I needed to close the account but the year bill has gone thru and cannot get in touch for help
I can send in copies of hospital letter to back me up, I am getting terrible chest pains due to this iss
Hello Dropbox Community,
Please I need some help as I am also in a similar situation.
I have been charged 193,60€ this Saturday from Dropbox Sign/Hell. I checked my 2 accounts that I have but they are both in the FREE formula.
So i don't understand where does that payment comes from???
Can someone please help my clarify this ?
Thank you
Gabriel [Removed by moderator]
I’m really sorry to hear about your experience, @KRC147.
Can you please let me know if you initially started this trial via www.dropbox.com or the App Store/Play Store instead?
I’ll be able to help you further this way.
Hi @GabCarvel, according to your bank statement, were you charged directly by Dropbox, or by iTunes or Google Play?
Have you tried checking your invoice/receipt page by following these steps?
Hello, thank you so much. I sent an email through the form on the website but I don’t see any ticket number sent to me. My email is [email removed as per Community Guidelines] if you are able to reach me there. Transaction ID: [email removed as per Community Guidelines] Thank you
Hi @R-Air!
In this case, we can log a ticket for you instead and send it over to the email address that’s linked to your forum profile here.
Is that OK?
Alright; can we open a ticket for you then, and look into this further?
We can message you to the email address that’d tied to your forum profile here.
I have cleared all the files and deleted files from my dropbox.
Hence easier to remove account
Hey @KRC147, I just sent you an email, I'll see you there!
Hey @hartro, I hope you're doing well!
I just sent you an email. Reply back to me, and we'll take it from there.
Cheers!
Yes, I would like to log a ticket. Please let me know the necessary forms to be filled out. Thanks for your help.
Hello @Jay,
The thing is i have 0 subscriptions on my account, 0 receipt and 0 invoice. I have the free formula. But on my bank invoice it´s written Dropbox Sign/Hell.
I really don´t understand where does that come from.
I tried to see if i had maybe an other Dropbox account with an other email but didnt find any with a paid formula or with a subscription activated.
I don´t know what should i do more...
All set! Please check your email address, @R-Air, and reply back to my message.
Cheers.
Hey @GabCarvel! I hope you’re doing well.
Have you perhaps already logged a ticket about this with our support team? If not, feel free to visit this page and open a ticket there.
After that, please send your ticket number here, and we’ll leave them an internal note, too, to further check this.
Done, thanks.
I prepaid for one year and decided to cancel my Dropbox subscription 6 months because I found out recently that Microsoft 365 is a much better option. After using Microsoft 365 for 2 months, it's impossible for me to come back to Dropbox. So I downgraded my Dropbox account today hoping to received a refund for 6 months of subscription that I won't need/use but no luck. Any class action on this?
@8431 wrote: So I downgraded my Dropbox account today hoping to received a refund for 6 months of subscription that I won't need/use but no luck.
So I downgraded my Dropbox account today hoping to received a refund for 6 months of subscription that I won't need/use but no luck.
Payments for Dropbox subscriptions aren’t refundable. You can downgrade your account which will cancel any future billing, but you will retain your account benefits until the end of your current billing cycle, at which time your account will change back to the Basic plan.
