Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Hello,
From an iPad, I selected to do an upgrade of my Dropbox account. It said it didn't go through, so I logged into Dropbox on a computer and did the upgrade that way. Now I have (2) charges coming through, which (1) is from Apple the other is from Dropbox.
When I contact Apple, they say to contact Dropbox, yet I can't find a way to talk to anyone at Dropbox. How do I make sure I don't have (2) subscription plans, as well as getting a refund for (1) of the charges?
Thanks,
MTE2
Hi @MTE2, thanks for bringing this to our attention.
Do you see any payments on your account here?
Did you try restoring the purchases via the iOS app?
This will help me to assist further!
No, I don't see any payments on through the link you sent. Yet for sure both charges have already processed with our bank. One says it is from Apple, the other says it is from Dropbox.
When I go to the Subscriptions link you sent, it does show that it is my account yet says I should upgrade. I know the upgrade has worked, as I'm already using the additional features. Yet again, this upgrade cost does NOT seem to show on my computer/online Dropbox Subscription list.
Is there somewhere else I could look? Is there a way I can actually speak with someone at Dropbox that can help locate my account and see what's going on?
If you're not seeing it on the payments page, then it means that another account has been upgraded as you're saying that you're using the new features.
Try double checking the email addresses signed in on the site, desktop app and mobile app.
I am uncertain about how to resolve this problem, so I am posting here in the hopes that someone who monitors Dropbox will assist me.
Today I noticed a $119.88 charge on my credit card, which appears to be for an annual Dropbox subscription that I neither possess nor authorized.
I am puzzled as to why I am now receiving a bill, and it is even more frustrating that all my attempts to report this issue have been ineffective, with Dropbox remaining unresponsive. I kindly request your assistance in resolving this matter.
Hi @Mikiradic123, thanks for bringing this to our attention.
Do you see any payments on this page on your account?
According to your card statement, were you charged by Dropbox, iTunes or Google Play?
I would like to get assistance- A payment was pulled off my account and would like to get a refund from it back as it was not meant for this it was meant for my home rentals how can I get assistance in getting this refund back? I am in deep problems and this was not the expected payment I wanted to make
You will need to contact Support at www.dropbox.com/support.
Note that refunds are only issued where legally required: https://help.dropbox.com/plans/refund
HELLO!
HERE IS MY ISSUE.
NO BILLING INFO IN THE SYSTEM,
SEEMS LIKE I HAVE DROPBOX BASIC PLAN.
NO 'PLAN' TAB IN THE WEBSITE OR APP.
NOT SUBSCRIBED FROM ANY APP STORE.
PAID $ 14.15 AGAIN FOR NO REASON.
WANT TO HAVE A REFUND FOR JUNE + CANCEL MY SUBSCRIPTION.
THANK YOU.
Thank you Mark - I appreciate your response
I have emailed support and I think they can only help me from Monday hopefully.
When you say legally required what does that mean and how do I go about it? I read that Dropbox does not refund but honestly I can't actually get this payment pulled off right now.
@SVG2 wrote: When you say legally required what does that mean and how do I go about it? I read that Dropbox does not refund but honestly I can't actually get this payment pulled off right now.
It means that refunds are not given unless they have to by law - thats in the terms you agree upon sign up. Usually this means you live within a country/union that says you have to have a cooling off period. For example the EU say you can have a refund for digital services within 14 days. The rest are often not given
Thank you Mark.
This is disheartening as it's totally over for me- I live in South Africa and we are affected by load shedding and business has not been good therefore last year I upgraded dropbox for a moment tp upload clients work and that is what I mentioned when upgrading and was not aware that this year it would pull off again and now I need all the funds I can gather for my livelihood so this is just terrible news for me as I won't get that. I don't live in EU.
I don't know what I am going to do
@haimrevivo wrote: WANT TO HAVE A REFUND FOR JUNE + CANCEL MY SUBSCRIPTION.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Thanks for the reply.
Support page do not help.
This is what I'm trying to say.
@haimrevivo wrote: Hello, Thanks for the reply. Support page do not help. This is what I'm trying to say.
Then you have a second account with a subscription and so need to contact support to work out what it is set up under as Rich said.
Hi @SVG2, wishing you a great Monday ahead!
Did you manage to contact our Support team? If so, feel free to share the ticket number reference with me, in order to locate it on our system.
Keep me posted!
This is the second time I've attempted to opt out of Dropbox as a whole! I haven't used their services for almost 2 full years and I've gotten charged 2 full years' worth of services and this morning of $119.88! It also doesn't help that there is no available phone number or reps to help with my issue! So I'm requesting a chargeback from my bank, deleting my account and writing awful reviews to warn people what they will expect with Dropbox's horrible lack of customer service options and difficulty to deactivate my account! Terrible service! Cannot afford to lose this much amount of money from my tangible debit account!
@ChrisCummings wrote: This is the second time I've attempted to opt out of Dropbox as a whole! I haven't used their services for almost 2 full years and I've gotten charged 2 full years' worth of services and this morning of $119.88!
This is the second time I've attempted to opt out of Dropbox as a whole! I haven't used their services for almost 2 full years and I've gotten charged 2 full years' worth of services and this morning of $119.88!
Have you cancelled your account? You can do this yourself from your Plan page. If your Plan page shows that you're on the Basic plan (i.e. free), then you're being charged for a different account. Use the credit card charge lookup tool to identify the account, then sign in to that account and cancel it.
If that doesn't work for you you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi Jay,
Yes, I was charged by Dropbox on 15/6/2023
The charge was approved on
23/6/2023
Dropbox can only charge if its give a card number to charge. So, if you did NOT give it to Dropbox you need to speak to your card company because its fraud.
Please refund my money , I didn't applied for the more space , and I had a free account. But Bank called me that you charged me 2 times for each time $119.88. I don't use the drop box at all, and I just open it to see how it works and its more that a year didn't open it once.
I need that you refund my money asap. Thanks
Hey @muniram52, sorry to hear about this.
I'd recommend getting in touch with our support team directly for further assistance on this matter.
To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information.
Once you do this and get a ticket from our system, you can share its number with us here so that we can look it up in our system as well.
I hope this helps!
I have deactivated it twice and yet every month they just keep stealing my money. I am OVER IT and want my money refunded. I don't even use it anymore
Hey @Carrie Gentz, sorry to see you're having trouble.
What kind of steps are you following to cancel your subscription? Because if you continue getting charged, it might not be going through.
Did you initially upgrade directly through our website or through the Dropbox mobile app (billed through iTunes/Google Play)?
Good Day Megan
Thank you so much for checking in.
I managed to gain a response from Donald and he has assisted me in facilitating a refund for me, I received the emails yesterday and this morning.
I will keep you posted once I receive the refund.
trying to get an account that's been charged annually for 5 years refunded and deleted.
we have had 5 years of having duplicate subscription payments. We are trying to get the one account deleted and refunded. There is no hope of talking to a live person and getting this message across accurately
Hi @baitboyz, welcome to our Community!
Have you tried contacting our Support directly?
You can visit the Support page while you're not signed into a Dropbox account, preferably using an Incognito or Private browsing session to make sure you're not signed in.
Let me know if you have any issues with that!
Trying to reach a live person to discuss this is insane!!
We have and have had duplicate charges on our dropbox for five years. $163.67 in April or May twice annually.
dropbox.com/payments/find_receipt
H8K1Q4BF8RN4 Apr 16 Bait boys
TSFVTZ5VRGHT May 3rd Jefferys Environmental
5341 05/25
Transaction details
This transaction is associated with the card ending in 5341
Date
Description
Amount
16/4/2023
Dropbox Plus (4/16/2023 to 4/16/2024)
InvoiceReceipt
CA$163.67
Duplicate charges for annual charges. one for Bait Boyz which was defunct for 5 years now, one for Jeffery's Environmental
There was duplicate charge in 2022, 2021 as well.
H8K1Q4BF8RN4 Apr 16 2023 $163.67
TSFVTZ5VRGHT May 3rd 2023 $163.67
Hey @baitboyz, sorry to hear about this.
Could you try using this form to contact our support team for further assistance?
Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant details.
Once you do this and get a ticket ID from our system, you can share it with us so that we can look it up as well.
