I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Hey @jonny dongz , sorry to see you're having trouble.
Did you upgrade your account directly through our website or from the app on your phone? If the latter, was the payment made through iTunes or Google Play?
Also, can you please clarify if you have two Dropbox accounts linked to two different emails?
Keep me posted!
Hey @jonny dongz, sorry to jump in, but have you tried restoring your purchases by any chance?
[personal information removed per the Community's Guidelines]
As you can see, my account was charged for another year, I got this receipt that I paid and yet I only have the basic to this day! I hope that someone can help as I can't talk to Dropbox Support due to it's grayed out and only available for paid plans. My bank account also shows that it was paid and no record in my account that it was put back on a mistake or a cancelation. So, I'd like a some hard direction to continue to use my paid plan or at the very least show records of the past since April 2023. Thanks Team!!
@Kevin Houghton wrote: As you can see, my account was charged for another year, I got this receipt that I paid and yet I only have the basic to this day!
As you can see, my account was charged for another year, I got this receipt that I paid and yet I only have the basic to this day!
You likely have two accounts. Does the email address on the receipt match the email address that you're using to sign in to Dropbox?
... I can't talk to Dropbox Support due to it's grayed out and only available for paid plans.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thank you for such a fast reply, I only have the one email that I've used for the last three years that is attached to Dropbox. I think someone body has miss hit the "bubble" that I have paid in full. I will use the link provided and see if this can be updated. Rich, thank you once again. Kevin
Hey @captainjatinderkaur, let's jump right into this!
Is it possible that you're paying for a different Dropbox account than the one you mainly use?
Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge?
Let me know more.
Hi, Please help!
I started with a basic plan, then upgraded to Plus for more space. The payment came out of my account but I am still on the basic plan. Not sure what to do because I can't access a live chat or get help directly from dropbox without access to my paid for subscription. There is also no payment or billing activity under my account eeek. Does anyone know how to rectify this or help with a way i can contact someone?Many thanks in advance
Hi @Jen18, thanks for posting here today!
@Araye77 wrote:It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB.
Are you sure you're signing in to the correct account? Use the credit card charge lookup tool to identify the account you're being charged for and make sure that's the account you're signing in to.
Sorry to hear about this, @Variable463.
How did you upgrade your account? Directly through our website or the Dropbox app on your mobile device?
Thanks for the update here, @Variable463!
Was the payment made through a credit card or PayPal?
If the former, can you use our payment lookup tool, to see the email address associated with the payment?
Is it the same as the one you see here?
Hi @Variable463, is it possible that you upgraded the wrong account, or that you have a second one?
I just sent you an email, I'll see you there @Variable463!
I was charged by Dropbox but my plan was not updated!
Sorry to see that you're having this issue, @stasidi.
Can we send you an email, so we can look further into this?
