Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Hi @gaven1, welcome to our Community!
Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from?
That way, you can log into the other account, and chat with our Support, and ask for a refund request directly from the account.
If I were you, I'd give it a go.
Keep me posted of any updates!
Need help to get a refund
@janetdaveyhynes wrote: Need help to get a refund
They are only given where legally required to do so: https://help.dropbox.com/plans/refund
https://help.dropbox.com/accounts-billing/cancellations-refunds/downgrade-dropbox-plus-professional-plans
GM Dropbox community,I am very concerned on why the precedure, legalities of your business no follow through. I am consistently chasing up for the refund of $184.67 that has been deducted and cleared in my account. I received confirmation that I will get refunded for downgrade and cancelled my subscription. This is very stressful so please do the right thing. Its been 5 business days. Before you ask the fund was cleared on my account it is not pending anymore.Could appreciate support.Regards.Cristina
Hey @CR05, sorry to see you're having trouble with this.
Did you contact our support team to request a refund?
If so, can you please give us the ticket number of the communication, so we can look into it?
Thanks in advance.
Hi.
I need help with a refund due to the fact I was hacked. Already tried to talk on bot it's a run around. And I tried messaging I don't have the info. to send an email. My card was hacked I don't have an account here. I just need to know whom I can contact here by phone or live chat to let them know I was hacked and need a refund
Ty
It isnt Dropbox you need to talk to it is your card provider. If you didnt give your card info to Dropbox you need to speak to them urgently as this person will be using your card for a lot more than just here.
@CR05 wrote:... what is the right number to contact them?
There is no phone number. You need to open a ticket.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
@CR05, sorry for jumping in, too.
Can you please check your email address's inbox/spam folder once again, and let me know if you can see a ticket number there perhaps?
Hello Nancy, Thank you above comment, I have completed searching before and after I joined here no success. Email address [removed] and [removed] please track it. It is unfair that very quick to deduct the funds however, very poor of customer service. $184.67 deducted on 12th of June 2023 at 1pm. Receipt X6qt48c73wp6. I'm sure this enough info to trace. Thank you
[email addresses removed per the Dropbox Community Guidelines]
@CR05 wrote: Receipt X6qt48c73wp6. I'm sure this enough info to trace
Receipt X6qt48c73wp6. I'm sure this enough info to trace
No one here has access to your account like that. Only Support is able to assist in these matters. If you haven't already done so, follow the steps I replied with earlier to open a ticket, then reply back here with that ticket number.
Hey @CR05, what Rich mentioned is true, so try to reach out to our support team, the way he suggested.
Let us know if you have any issues with that.
Hi I have a free plan but good old DROPBOX charged me ANYWAY!
I spent an hour on all of the search help stuff and NOTHING!!
Weeks ago I spoke to someone (can't remember even how I got and answer who said I deserved a refund but since then NOTHING!!!
Where do I report this FRAUD????
I am having the same issue. Money taken when I only have a Basic account.
The Customer Service here is ZERO. Is this another company who takes your info, charges you and then refuses you help? Honestly I thought Dropbox was better that that. I have had no response yet. All I can do it keep posting here I guess since they don't offer any direct help.
If you did NOT give Dropbox your card details then you need to speak to your card company as somebody has defrauded you. If you DID then you have set up a paid account OR a free trial you've not cancelled in time. Dropbox DOES NOT need a card number for a free account and only gets one when somebody actively inputs it.
Support is available at www.dropbox.com/support and also see https://help.dropbox.com/plans/refund
So a couple of weeks ago I made a dropbox account on a FREE TRIAL so I could transfer over some files but now it has taken £199 out from my account at a time where I can’t spare a penny. I’ve been taken aback by the limited avenues of rectifying a human error and hope that you will acknowledge and co-operate in resolving this issue.
Hi
Like most things when you set the free trial up you are told it'll convert to a paid one after the trial ends (you are also emailed this quite a few times before charging). Therefore if you do not cancel in time you pay.
All I can suggest doing is contacting Dropbox via www.dropbox.com/support and ask for help, however, note that refunds are only issued where legally required: https://help.dropbox.com/plans/refund
It doesn't work that way! Since posting this I see so many people saying the SAME THING! It seems to me that they make you add your credit card info and then charge you without you knowingly ordering anything!
People in good faith add credit card info because it looks like they have to - and then DROPBOX charges them whether they want the service or not!!
Otherwise there wouldn't be so many people with the same problem!
I will fight this as long as they don't refund my money. A real person needs to answer and if not then I will keep going.
Likely there will be a Class Action Suit about this in the coming months.
TRICKSTER like whoever set this up will ALWAYS get caught.
DROPBOX ISNT SUPPOSED TO CHARGE PEOPLE WHO DONT SIGN UP FOR THEIR PREMIM SERVICE and its STILL DOESNT MAKE IT RIGHT IF THEY TRICK YOU INTO DOING IT!!!
PLUS THE WORST thing about it is that there is absolutely NO CUSTOMER SERVCE.
SO they TRICK YOU then they don't offer you any HELP.
Does that sound like a reputable COMPANY????? NOPE!!!
At no point does Dropbox ask for ANY payment details unless you go to www.dropbox.com/plans OR you agree to a trial. If you agree to a trial it is VERY CLEAR throughout the setup and onboarding what happens and when you will be charged.
It is dead easy for you to test this yourself @SD6 - simply set up a new account via an incognito Window.
Companies always say that when they offer no customer service help!
If its so easy then why do so many people lost on it?
Why do so many people want their money back?
Why was I CHARGED WHEN I DONT HAVE A PAID ACCOUNT???
Why is there NOWHERE to turn for help????
Why would you be yelling at me instead of giving me a link so that it could be resolved????
The answer is buried and no where easy to find. I challenge anyone reading this to show me the link to report a problem and get my refund!
Because there is no customer service help. They are a company who wants to make payments AUTOMATIC and customer service BURIED!!!!
As I was saying to me that is TRICKSTER and FRAUD
@SD6 wrote: I challenge anyone reading this to show me the link to report a problem and get my refund!
I challenge anyone reading this to show me the link to report a problem and get my refund!
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Hi @SD6, sorry to hear about that!
Have you tried submitting a ticket, using the steps @Rich provided? If so, feel free to share the ticket number reference with me here, so I can locate it on our system.
If you had any issues doing so, let me know and I'll be happy to open a ticket for you.
I hope this helps!
So great news! And a firm suggestion.
I had Jesse contact me from the office and with the credit card data I gave him it was my husbands business account that was charged on my card.
This is not dropbox's fault.
However my suggestion is to PLEASE make it easier for people to find the email access to get help.
Not everyone can spend hours digging for an answers. I tried that for quite a while and it wasn't intuitive.
I had to come to this postings page to get help and it doesn't have to be that way.
Problem solved.
Thanks for letting us know more about this @SD6!
If you need anything else, we'll be one post away!
I am sorry that happened to you. It makes you feel horrible doesn't it?
You are charged but no clear easy way to resolve it.
But I can see dropbox point, you're getting something for nothing, can you really expect service?
Keep reaching out to them until someone comes to answer.
Its not fair for them to keep your money.
@katesrap wrote:Worst part is on the free plan they provide 0 customer support …
That's not true. You can still open a ticket for account and billing related issues.
