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How can I cancel and get a refund?

Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund

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Sam DBX

Hi everyone,

Here is some key info on cancelling accounts and refunds:

If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum.

Go to https://www.dropbox.com/support/billing-issues to start the process.

Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues.

To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again.

Apple/Direct Debit

If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here.

If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.

If you did not create a Dropbox subscription and/or do not recognize the charge:

Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

You can also use our Look up tool to check a credit or debit card purchase

Contact support if you don’t have an account and/or would like to report an unauthorised transaction.

Notes on refunds:

If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
Refunds are often not offered for Dropbox subscriptions and team member licences.
You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish.

Hope this helps!

Sam

All comments

Jehad_226

I had an account with you and I tried to cancel the subscription, but my money was withdrawn, then I canceled my account permanently, but every month money is withdrawn from me! I want my money back

Hannah

Hey @Jehad_226, how did you initially upgrade your account?

Was it directly from our website, or from the Dropbox app on your mobile device (billed through iTunes/Google Play)?

JJehad_226

I upgraded my account from the application on App Store

Hannah

If that's the case @JJehad_226, you can reach out to Apple to pursue a refund for your payment, by following these steps.

Nfer

Did i hAve refund to canceled a service?

Mark

Dropbox only refunds where legally required: https://help.dropbox.com/plans/refund

clairethayers

Fro the website - but there was no text, email NOTHING to say £199 was being taken from my account on the first of the month!

gloriathom997

The ticket number is 22011623…thanks.

Gloria

gloriathom997

I’m not sure what more I can give you on this forum, can we please arrange a phone call or a chat of some kind.

gloriathom997

I have checked with RBC my bank, there is nothing on our banks end holding up a refund from Dropbox.

Nancy

Hi from me as well, @gloriathom997.

Is it OK with you if we log another ticket instead, and investigate this further?

If you don’t mind, we can message you to the email address that’s linked to your Community profile here.

gloriathom997

Yes. Thank you.

Nancy

Hi again, @gloriathom997!

I just logged a ticket for you. Please reply to it, when you get the chance, and we’ll take a look into this.

Rozelle Winter

I signed up for the free trial to look at photos for our volleyball team that was shared by a parent that took them for us.
I set in my calendar a reminder to cancel a few days before the trial ended.
It is impossible to figure out how to cancel navigating in my account, so I assumed I didn’t have to use a credit card to set it up to use the free trial. I was given no warning that it was going to charge, nor the option to cancel when I got a message saying the free trial is about to expire.
I don’t need a drop box account, and I definitely don’t want to pay $155.88 for an account I don’t want/need.
How can I get a refund for this charge and cancel my account?

Mark

Upgrades are charged however you upgrade, so, my guess if you upgraded via an app store and therefore you agreed via the T&Cs to pay for the upgrade via that system after the trial.

You need to ask Dropbox (or the app store) about a refund and these are only given where legally required: https://help.dropbox.com/plans/refund

Devin Clavijo Hopper

Hi so I dont use dropbox anymore and I didnt even know I was on a subscription and got charged $199 and I would like a refund

Mark

You need to contact Dropbox support due to this being an account related issue. Note that refunds are only given where legally required: https://help.dropbox.com/plans/refund

DG59

Hi, I forgot I had this dropbox account since I don't use it anymore and the renewal fee of $127.79 just showed up on my credit card statement without any previous notice of renewal. I just cancelled the account........how can I get a refund for this cancelled account?

Thanks for your help!

Mark

You need to ask support for help as unless legally obligated refunds are not offered: https://help.dropbox.com/plans/refund

sgvenega

Hi, as a college student, I opened a Dropbox Plus account for my coursework. I graduated last year and no longer use the DROPX PLUS account, and had forgotten about it until I saw the annual renewal charge for $127.80 on my credit card statement this month. Please advise how to cancel and get a refund.

Thanks!

Jay

Hi @sgvenega, thanks for bringing this to our attention.

Just for clarification, is this payment on your current account?

Are you able to see any transactions on this page? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

This will help me to assist further!

soupp993

I was working in an old department, and no longer work there. My old business card is inactive, but somehow I still received a charge on that card.

I don't have access to the drop box account so I have no way of canceling it (I don't use the dropbox account since I no longer work there!) I'm not sure how to reach out to customer service.

Any way to contact them to explain?

Megan

Hey there, @soupp993, no worries, I am here to help!

If you don't mind, I can send you an email, in order for us to have a closer look into this. Is that okay?

Keep me posted!

soupp993

Yes please, thanks! 🙂

Megan

Hi @soupp993, I just sent you an email, I'll see you there!

soulsofthewind

I wasn’t able to cancel my subscription yesterday before I was charged a full years price. Also I signed up for the free subscription at the beginning and would like to be refunded. This is a-lot of money and I have small children and it was taken out on my birthday ;(

Walter

Hi there @soulsofthewind, sorry to hear about this.

In such cases, I'd recommend that you reach out to our support team directly for further assistance as they'd be better equipped to help with your request.

To do this, use an incognito window without signing into any Dropbox account and fill in this form with all the relevant information and an email address we can reach you at.

Once you do this and you acquire a ticket number from our system, you can let us know the ticket ID so that we can look it up in our system too.

I hope this helps!

Mark

You need to contact support and ask for help. Note that refunds are only issued where legally required.

https://help.dropbox.com/plans/refund

Marco Mitchell

Cancel my payment

Mark

https://help.dropbox.com/plans/refund