Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Hey @warren green , sorry to jump in here!
Did you receive an automated reply, when you submitted the help request? The ticket number should appear there or perhaps in the title of the email.
no receipt number, we contacted our Westpac and trying from their end so hope fully works, unless you have any other suggestions?
thanks warren [personal information removed per the Community's Guidelines]
Hi @Warren green, you can always go with that path.
However, you can ask for a refund for your Dropbox subscription, directly from Dropbox.
You can contact Dropbox Support directly. Visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
It would really be nice if you can help me get a refund that was automatically purchased last January 19, 2023. You can check my billing history
Hi @jamaleahpado, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Keep me updated with any progress!
Our corporation account doesn't show any invoices or bill statement but we've been charged $11 every month. Also, our account says it's not on plans.
if our CC information is on someone else's account, are we still be able to find out which account is going to be?
I tried to ask to all our employees if they're using Dropbox Platform or not, no one said yes.
Please refund the money what we've been charged for several months, or cancel the plans if it belongs to this account or any other account.
Hey @platfarm Inc, sorry to hear about this.
Can you please try our self-serve look up tool to identify the email address that's linked to the charges you mentioned?
If that doesn't help, let me know here and I'll reach out via email to investigate further.
Thanks!
I had a free trial I set up, of which I cancelled on the date I was given was my last day to cancel (today). However I was still charged $199! I am attempting to communicate with my bank as Dropbox doesn't have a customer service number to talk to directly... The plan is officially cancelled through Dropbox, but it is showing cancelled for 2024 not 2023!! Can you please refund? It is literally the same day, I shouldn't be charged for a full year!!
@indy729 wrote: I had a free trial I set up, of which I cancelled on the date I was given was my last day to cancel (today).
I had a free trial I set up, of which I cancelled on the date I was given was my last day to cancel (today).
Never wait until the last day to cancel a subscription; ANY subscription. Most companies' systems are usually set to bill on the last day. If your request to cancel is processed after the charge is processed, you're too late.
... Dropbox doesn't have a customer service number to talk to directly...
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
ÖDEME YÖNTEMINDE TÜRK LİYATI OLARAK BELİRTİLMİŞTİR, ÖDEME DOLAR ÖDEMEME DAHİL DEĞİLDİR GERİ ÖDEME TALEBİLİM LÜTFEN
Hi Megan
Thanks, I have requested the bank to dispute the transaction which can take up to 10 days. I will also follow your suggestion and contact Dropbox Support directly.
Could I have the transaction id number?I think the paid plan's email address will be [removed]
The last 4 digits of the card number to be paid are [removed].
Personal information removed per the Community's Guidelines.
Hey @necdet, thanks for posting on our Community and happy Monday!
Did you try reaching out to our support for a refund as outlined here?
If you did, please let us know your ticket ID in order to look it up in our system.
Otherwise, we can reach out via email from our end to further investigate if you like, so please keep me posted.
---
Merhaba @necdet, Topluluğumuza gönderdiğiniz için teşekkürler ve mutlu Pazartesiler!
Burada belirtildiği gibi geri ödeme için desteğimize ulaşmayı denediniz mi?
Eğer yaptıysanız, sistemimizde bakabilmemiz için lütfen bilet kimliğinizi bize bildirin.
Aksi takdirde, isterseniz daha fazla araştırma yapmak için tarafımızdan e-posta yoluyla ulaşabiliriz, bu yüzden lütfen beni haberdar edin.
Teşekkürler!
Hey Hannah
A dialogue box came up saying the request had been submitted and then disappeared. I don't have a ticket number as I never received an email, only those related to the dropbox community.
Hi Jay
A dialogue box came up which said the request had been submitted successfully, then disappeared. I haven't received an email at all? Only those pertaining to the Dropbox community.
@platfarm Inc wrote: Could I have the transaction id number?
Could I have the transaction id number?
That's not something that can be provided here. You should have the transaction ID on your credit card or bank statement. Us that on the lookup tool that @Walter linked to above.
Hi from me as well, Warren!
In this case, we can open a support ticket for you instead, so that we can look into your request.
Let me know if you’d like that, and we can get things started.
Good Morning Rich,
We've looked up the transaction histories via link Walter mentioned and it looks like we've been charged to $11.99 for this month.
We don't know which of email accounts linked to this card and payment, surely We're trying to cancel all the plans that linked to this card and be no longer users from now on.
Our Transaction ID# is MBY9DFF1NGBN and the best contact email address to our team is the same as our current dropbox account info.
Please reach out to us via email to have further investigation or discussion.
Thank you.
Best Regards,
Hey @platfarm Inc, the look-up tool that you used should provide you with the email address attached to the payment.
If however, you don't see the address or don't have access to the account in question, we can help you out.
I just sent you an email, so make sure to get back to me, when you have a chance.
Hello,
I subscribed to the free trial two years ago and have been getting charged by this merchant ever since. I filed a support ticket but would like to speak with someone because I have never used the Dropbox sign product since the free trial.
@cjourne1 wrote: I subscribed to the free trial two years ago and have been getting charged by this merchant ever since. I filed a support ticket but would like to speak with someone because I have never used the Dropbox sign product since the free trial.
Did you cancel the trial before it ended? If not, it automatically converts to a paid subscription. You can likely cancel the subscription, but it's doubtful that you'll be able to receive a refund.
HI
I recently got charged for upgradation of Dropbox Professional!. Though I had no intention to purchase.
I doing my fellowship training in singapore which is self funded, so for last one year i am not earning
I couldn't get any means of contacting drop box for refund of payment
It sincerely request to drop box to cancel my subsription and refund my money
Email account - [personal information removed per the Community's Guidelines]
@vikas_ wrote: I recently got charged for upgradation of Dropbox Professional!. Though I had no intention to purchase.
You can try contacting Support, though in most cases, subscriptions are non-refundable.
Hi Nancy
Can a support ticket assist with this? I have tried some of the other suggestions such as logging into Dropbox from another browser and couldn't find the Billing/Disputes on the support page. I disputed the transaction with the bank on 30.01.23 and they require more information before they will liaise with the merchant's bank.
All I have are copies of the conversations from the Dropbox Community.
Hi @Warren green, I just sent you an email.
I'll see you there!
I was charged $31 after an initial billing period I thought was just a free plan. I can't get any phone number or process to request a refund and cancellation. Anybody else have this issue? It's maddening.
@EmilyBeck wrote: I was charged $31 after an initial billing period I thought was just a free plan. I can't get any phone number or process to request a refund and cancellation.
I was charged $31 after an initial billing period I thought was just a free plan. I can't get any phone number or process to request a refund and cancellation.
You're told before starting the trial that it will automatically convert to a paid plan if you don't cancel before the trial ends. You can try contacting Support, but in most cases, subscriptions are non-refundable.
I have a charge once amonth for approx $17 or so dollars. I first noticed this a year or so ago and thought i had dealt with it. Over and over again, once a month, this charge. I can't figure out how to get through to dropbox to cancel. I have a basic plan with no billing information listed whatsoever.
I have tried to look up the charges using the tool but it keeps giving me the same error message saying "enter expiration date".
I have no idea how long back these charges go but I need a refund for ALL OF THEM. I am so furious right now about this. You're charging me when I have not asked to pay for anything and not given my credit info.
My email is [email removed as per Community Guidelines] and I need this cleared up immediately.
Hi @seriouslymadatbutterflies, rest assured that I am here to help!
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
I made a request to Dropbox for a refund after I found they were charging an expired card for over three years (I do not use Dropbox and have used ~28mb of storage). They agreed the card should not have been charged and refunded the most recent year without issue, but said it was "Dropbox policy" they are unable to refund anything beyond a year. I didn't understand why the previous years were any different than the most recent, but was told by four different Dropbox agents their hands are tied and they pointed to this "Dropbox policy".
Fine, I read through all their policies and Terms of Service and wasn't able to locate this policy anywhere, so I asked. I was then told there isn't a policy and things are handled on a "case by case basis".
So now that there's no policy to point to... they've gone radio silent to every followup email. They are not able to provide any reason or "policy", which is starting to feel their official position is "too bad, you didn't catch us in time".
Be careful out there!
