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How can I cancel and get a refund?

Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund

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Sam DBX

Hi everyone,

Here is some key info on cancelling accounts and refunds:

If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum.

Go to https://www.dropbox.com/support/billing-issues to start the process.

Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues.

To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again.

Apple/Direct Debit

If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here.

If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.

If you did not create a Dropbox subscription and/or do not recognize the charge:

Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

You can also use our Look up tool to check a credit or debit card purchase

Contact support if you don’t have an account and/or would like to report an unauthorised transaction.

Notes on refunds:

If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
Refunds are often not offered for Dropbox subscriptions and team member licences.
You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish.

Hope this helps!

Sam

All comments

mrb2

Hi,

we just realised we have been charged for dropbox for several month now and do not remember signing up for it. We tried figuring out which account is linked to the charge but the look up account doesnt' work. How do I figure out which account is connected to the charge so that I can canel it.

Thank you.

Rich

@mrb2 wrote:
we just realised we have been charged for dropbox for several month now and do not remember signing up for it.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

mrb2

When I do that it tells me to log in.

Mark

Scroll further down the page and make sure you are choosing the options which say 'unable to log in' or similar.

Rich

@mrb2 wrote:
When I do that it tells me to log in.

You need to keep filling out the form. Make sure you select Other from the list, then select a payment method, the type of help you need, etc. Eventually, you'll see a prompt that asks if this solved the issue. Select No and the form will appear.

Rushrules

Canceled my account. Billed for another month. Please refund.

Rich

@Rushrules wrote:
Canceled my account. Billed for another month. Please refund.

https://www.dropbox.com/support/billing-issues

Rushrules

Why should I have to jump through hoops to get MY money. Refund immediatly or futher legal action will be taken.

Nancy

Hey @Rushrules.

First of all, please kindly note that we’re unable to take any actions on your Dropbox account from the forum, since we don’t have any account visibility.

Besides that, can you clarify if you’re being billed directly from Dropbox or the App Store/Play Store instead?

If your Dropbox account was upgraded via iTunes for example, you'll need to contact Apple directly to request a refund.

Thanks!

Stephen Konrad

Hi there I have been charged £200 today for drop box I do not use drip box and I would like to delete it. It has took money out that I don it have. How do I reclaim?

Megan

Hey @stephen Konrad, how are you today?

I just sent you an email, in order for us to have a closer look into this. Reply back as soon as possible, and we'll take it from there.

Thanks a bunch!

plh

I no longer use the drop as a significant part of my job. I got a message from dropbox saying that my credit card for payment was about expired and I didn't notice the billing date. Yet, I was charged the annual fee on 11/19, and I downgraded my account to free. In this case, can I still get the full refund as it's only three days since they posted the payment? Thank you.

Rich

@plh wrote:
... I didn't notice the billing date. Yet, I was charged the annual fee on 11/19 ... can I still get the full refund as it's only three days since they posted the payment?

You can try contacting Support, but typically Dropbox does not offer refunds.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Richard H.44

Could the Linux users have a refund, please? I know Dropbox's other services provide a lot of value, but I do not use them. I only use(d) Dropbox to sync between my Linux desktop and laptop. I completely understand if Linux users are not a Dropbox priority, but I would like a refund if I cannot use the service I bought.

TraceyW

Has anyone been able to secure a refund for wrongly being charged each month for a free Basic plan

Nancy

Hi @TraceyW, and welcome aboard the forum!

If there are recurring charges, it means that there’s a paid subscription. If you log in to your Dropbox account and you see that you’re on a Basic plan, then it’s quite possible that there’s another paid account linked to a different email address.

Can you please clarify if the charges you keep receiving are in-app (either from Google Play or iTunes) or direct Dropbox ones?

Please let me know and we’ll check this further.

TraceyW

I cant see how there could be another paid account as I have only ever opened this one. I only joined in Nov 2020 as it was the only way to access pictures purchased form a photographer. This is all I have ever used Dropbox for and when I logged in can see I am on the free Basic plan and have used 1.1MB.

TraceyW

I have sent a request to the support team and have received an email with a ticket number

Walter

Hey @TraceyW, sorry to jump in here, but could you share your ticket ID so that we can locate it in our system?

TraceyW

Hi Walter my ticket number is 19992401

Walter

Thanks for the ticket ID @TraceyW - I wasn't able to find it in our system though.

Would it be OK if we reach out via the email that's connected to your profile here on our Community to have a further look into this matter?

TraceyW

Yes Walter that would be fine

Walter

No worries, Tracey. You've got :envelope:

At your convenience, please have a look at your email's inbox and we'll take it from there.

Hannah

Hey @Richard H.44, sorry for any inconvenience this might have caused.

You can definitely contact our support team about any billing related requests here.

Kalbmacii12

I was charged 180.00 by drop box and don't even have an account. Can I get a refund?

Rich

@Kalbmacii12 wrote:
I was charged 180.00 by drop box and don't even have an account. Can I get a refund?

https://www.dropbox.com/support/billing-issues

aungmintun1

Can I get a refund? I subscribed to a yearly professional dropbox subscription by accident after a free 30 day trial that I forgot to cancel. I recently found this out and want to know if I can please get a refund.

Rich

@aungmintun1 wrote:
Can I get a refund? I subscribed to a yearly professional dropbox subscription by accident after a free 30 day trial that I forgot to cancel.

You can try contacting Support, but typically Dropbox does not provide refunds.

https://help.dropbox.com/plans/refund

TokWae

I think a person deserves to withdraw his subscription & get a refund. Look at the number of people comment on this issue. You should be more democratic. Like myself, I ask for a refund, filling up the form and everything but I can't press the SUBMIT button. It won't go.

Don't know how and why it doesn't go.

It looks very bad on you.

Jay

Hi @TokWae, thanks for messaging the Community.

In general, refunds are offered according to this article.

Could you clarify what form you're referring to? Is this to submit a support request?

This will help me to assist further!