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Free team disbanded by Dropbox

Hi Team,

Can someone please help with an email I received as below? Not sure what it all means

The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all ??? Limited groups have been deleted. Your account has been converted to a personal Dropbox plan.

Reason I ask is that we had a colleague that left our company under bad terms.

Many thanks in advance.

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Ashmann

My yearly subscription debit order went off on the 10th of April and now i have been told that my account has changed and i need to upgrade to a new plan and i can now no longer get Dropbox on my linked devices.

Here is the email i received:

The Wickedink Media team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all Wickedink Media groups have been deleted. Your account has been converted to a personal Dropbox plan.

Please advise

Rich

@Ashmann wrote:

The Wickedink Media team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all Wickedink Media groups have been deleted. Your account has been converted to a personal Dropbox plan.

You seem to have been using a free team, which allowed you to link two accounts together. Dropbox has ended support for free teams and those teams were disbanded, and the accounts unlinked.

https://help.dropbox.com/teams-admins/team-member/free-teams-overview

Both accounts still exist. One would still be linked to your computer and the other, accessible by signing in with the email address for that account, can be accessed through the Dropbox website. Most likely what you're seeing now is the free account that you created for the team, which doesn't have your paid upgrade. You should be able to sign in with the email address/password for your other, paid account.

Ashmann

Hi Rich,

Thank you very much for your reply and yes that does make sense.

Now please bear with me as i am not the most technically advanced person.

Every time i log into Dropbox on your Website it automatically takes me to my "Free" account. Could you please tell me how i can log into my paid account?

Your assistance with this will be greatly appreciated.

Many thanks

Ashley

Megan

Hey @Ashmann!

If you visit this Help Center article: https://help.dropbox.com/accounts-billing/settings-sign-in/sign-in-out you'll find out more as to how you can sign in and out of our app, and the website.

Let me know if you have any other questions.

TBisley

Checked all my spam at the time of checking my email and nothing, had to do a full re-sync of my data, which was incredibly annoying and time-consuming considering the volume of files I had to re-download, happened on a deadline day of all days to make matters worse. Really bad practice.

TBisley

Rechecked all my email communication, absolutely nothing in there, really annoying as it's split my dropbox 3TB plan into the email that I don't use for teams, so I now need to take out a plan on the email I use for teams work. Really messed up my setup with this, and if I cancel that 3TB plan now I can't get a refund. Fantastic!

kennikins

Hi,

I have an account which is linked to my main one. I tried to open it but dropbox has cut the link between the accounts......The linked account is associated with an email address that is no longer active and the password comes up as invalid. I cannot do reset as the email is no longer active. what can I do?

Many thanks for any help.

Rich

@kennikins wrote:
.The linked account is associated with an email address that is no longer active and the password comes up as invalid. I cannot do reset as the email is no longer active.

Your best option is to contact the email provider and see if they can reactivate the email address so you can receive the reset information. Without access to the email, you won't be able to access the account.

https://help.dropbox.com/accounts-billing/settings-sign-in/lost-email-access

Hannah

Hey @TBisley, thanks for the nudge here.

The email about the end of support for free teams has gone out to all relevant users, perhaps you're looking at the wrong email account?

As for your emails, if you want to switch the email of your account, but it's already used by a second account, you can use a third, placeholder email on your second account.

That way, you can free up the email it's using, so that you can use it for your paid account.

I hope that makes sense, but let me know if you need any clarifications.

unknown

Can you look into my account and help me find the lost teams folder? Trouble is, the two folders were always linked and so I never specifically "logged in" to the work folder and have no idea how anymore! I will be so upset if I lose all my documents...

Rich

anonymous wrote:
Can you look into my account and help me find the lost teams folder? Trouble is, the two folders were always linked and so I never specifically "logged in" to the work folder and have no idea how anymore! I will be so upset if I lose all my documents..

You likely had a free team that was disbanded. Dropbox ended support for free teams and all existing teams were disbanded. Both of your accounts still exist. One will be linked to your computer, and you can sign in to the other one on the Dropbox website using the email address associated with that account.

The team folder you had would have been converted to a shared folder, with both accounts a member of it. Look at the members of that shared folder and you should be able to identify your other account.

unknown

I fear the account was linked to an email address that no longer exsists and the project it was established for is long over - so no other team members... I have NO idea how to log in to find it!

Mark

Without access to the email I'm afraid you will not be able to - as you need that to create a new password if needed, and at a minimum know what the username is.

Would anybody else still be a member of that Team who could re-share it to you at a new address?

Walter

Thank you for your idea, while we can’t take every idea forward we do regularly re-review and will update you if anything changes!

giucaruso

Hi I just discovered that a team account i had linked to my personal folder has just disappeared. I had a host of very important files and folders for me and i wonder where has it gone and whether there is a possibility to recover those files. I have no idea how that might have happened.

thank you very much for your help

Rich

@giucaruso wrote:
I just discovered that a team account i had linked to my personal folder has just disappeared.

Was it a free team? If so, Dropbox started ending support for free teams back in January and all existing free teams were disbanded. Both of your accounts still exist. One would still be linked to your computer and the other is accessible via the Dropbox website. Just sign in with the email address and password for that account, and you'll be able to access it.

https://help.dropbox.com/teams-admins/team-member/free-teams-overview

giucaruso

r Rich,

thank you so much for your immediate reply. I am on the webbased dropbox and i can't see where my account would be. I even checked in the deleted files but still nothing... Where should i look?

giucaruso

Hi again,

i will accept yours as solution. The teams account was not linked to my personal one. I had to sign in with a diferent email address which i had assigned to the teams folder.

Thank you again

Best

Anita Ny

Hello Everyone,

until recently I had a 2GB work dropbox account and a 2GB personal dropbox account.

A couple of days ago I realized my work dropbox account has been removed from all of my computers and I really like to find my work files.

Has anybody had similar problems?

Highly appreciate any help!

Thank you in advance,

Anita

Rich

@Anita Ny wrote:
A couple of days ago I realized my work dropbox account has been removed from all of my computers and I really like to find my work files.

Your accounts were likely part of a free team, which allowed you to have two accounts syncing to your computer. Dropbox ended support for free teams back in January and any existing teams have been disbanded. Both of your accounts still exist. One will still be linked to your computer, and you can sign in to the other on the Dropbox website using the email and password for that account.

https://help.dropbox.com/teams-admins/team-member/free-teams-overview

The only way to connect a work and personal account now is if one of the accounts is a paid Business account.

Chefalina

I had two accounts for years and one contained all of my forms and files from years of business, I din't use it often but still used it at least a few times a year. I was able to toggle back and forth between accounts on my app....dropbox deleted my accounts with the teams folders and it's years of work gone. Is there anyway to get it back???

Rich

@Chefalina wrote:
I was able to toggle back and forth between accounts on my app....dropbox deleted my accounts with the teams folders

Dropbox hasn't deleted anything. They've ended support for free teams, which simply allowed you to link two accounts and have them both sync to your computer separately. That functionality no longer exists for non-paid accounts and all existing free teams are being disbanded.

Both of your accounts still exist. One will be linked to your computer as it always has been. The other "work" account will still be accessible by signing in to the account through the Dropbox website.

https://help.dropbox.com/teams-admins/team-member/free-teams-overview

audseng

Do I need to upgrade my Dropbox plan to allow my personal and business accounts to be linked? I am still using the most basic one which does not require any subscription.

I used to be able to link them and switch between the accounts within one Dropbox app on phone or computer. Few months ago, Dropbox just suddenly unlinked my accounts and now I have to sign out from one account to view folders of another account which is a lot of hassle.

If I need to upgrade, are there certain plans that only allow the switching of accounts?

Thank you!

Rich

@audseng wrote:
Do I need to upgrade my Dropbox plan to allow my personal and business accounts to be linked?

If you're not already on a paid Business plan, yes. Dropbox has ended support for free teams, and all existing teams have been disbanded. This means your accounts would be unlinked and you can only sync one of them to your computer.

The only accounts that still allow you to link and switch between accounts are the paid Business accounts.