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Users don't appear as active members, after accepting my Dropbox team invites.
My organization is a new Business subscription user. I have started to send invitations to staff to access DropBox. They accept the invitation but they are not converted from "invited" to "active" status, even after 4 days. They are also not being asked to setup a password, etc. when they accept the invite. Is there…
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Security and Permissions FAQs
Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here. Not receiving password reset email from Dropbox Reset link not arriving when attempting password recovery. Quick Guide * Check spam/junk. * Confirm email address entered correctly. *…
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I joined a Business team, and now I can't access my own Dropbox account.
Can anyone help me? I have had an existing dropbox account for years. I freelance for an external company who invited me to join their dropbox business account and somehow i have integrated my business dropbox account onto theirs. Obviously not a great situation to be in and I don't know how to undo it - it doesn't appear…
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I'm a Dropbox team member; How can I make myself an admin?
Hello there, The person that created our Dropbox is no longer interested in being the "Owner" and will not help on passing the torch. I am a user and on the Board for the Not-For-Profit that utilizes the account. I need to remove him and make the society the owner. Help please!!
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Can I restrict new team member's access to a single folder?
Can anyone show me how to restrict new member's access to a single folder?
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How can I change my Dropbox account email address while in a team?
My two email address accounts somehow got linked when I accepted as shared folder on a project for work, and now my account has linked the two accounts and has the wrong email address. I would like to change this back but the website say that only the admin can do this. It doesn't seem to have either email account showing…
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Hiding unshared Team folders from non-member Team members
I'm setting up a new Team Folder. Previously, users only saw the folders that they had access to. Now, all folders are listed. Those that they don't have permission to see are showing up with a Folder/Building/- symbol indicating that they don't have permission to see what's in those folders. I don't want unshared folders…
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Joining Dropbox for teams account added all my files to my client's account
Hi! My client tried to share a folder with me and accidentally sent me an invite to their team. I accepted the invite thinking I would get a shared file inside my personal business account. INSTEAD, all of my personal and business files have been merged with their team's documents. I am very angry and upset this is so…
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How can I leave a Dropbox Business team?
I inadvertently changed my personal subscription to a Business subscription following accepting a Team invite from an existing client. Asking how to roll back my subscription to the state prior to the Team invite trigger and to ensure that any of my permissions/files/access doesn't change in regards to any of my Dropbox…
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How can I restrict access using groups for a new member on a Business plan?
With the Business Plan, I have two groups. Group 1 is for everyone that is a member. Group 2 is limited. How do I set up access to add a new member so that they are not automatically added as Group 1. How can I add someone so that they can see group 2. Alternatively, how can i give access to someone so that they can only…