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Unsubscribe Dropbox Plus Trial from Google Play Store

I subscribed for Dropbox Plus Trial from Google Play Store. I only can unsubscribe from Google Play Store and not the 'Billing' or 'Plan' page as I did not sign up for trial through Dropbox. I need to unsuscribe in the next 48 hours but my Google Play Store subscription is empty, so I cannot find it to unsubscribe. Please help me, thank you!

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Lusil

If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter.

Let me know if you have any other questions!

All comments

Lusil

Hey @Zel!

Have you had a look at the steps outlined in this article:

Open the Dropbox App on your phone or tablet.
Under Menu, tap Settings.
Tap Manage your subscription.
Continue to the the Google Play Store app on your phone or tablet, and be sure you're signed in with the same account you used when you installed the Dropbox mobile app.
Tap Manage.
Tap Cancel subscription.
Confirm you wish to Cancel.

Let me know of any updates! :slight_smile:

Zell

Hi Lusil, thanks for your help! I tried to open, on my Google Play, it does show dropbox as having a subscription, but as soon as I press the subscription button, it showed an empty subscription page 😫

Lusil

If you’re not able to cancel the subscription by following the steps mentioned above, since you subscribed via Google Play, I’d kindly recommend contacting them for more info on the matter.

Let me know if you have any other questions!

Zell

Okay, I'll try contacting them, thank you!

123stu321

Hi Zell, I have exactly the same problem. Dropbox don't want to know as its a "google play" issue.. and google support are absolutely useless. Have you had any joy?

Myrt

I am having the same problem. My Dropbox subscription is not showing in Google play. I have contacted Google play and they do not see a Dropbox subscription. Is there a way to cancel Dropbox without going through Google??

Lusil

Hi there @Myrt,

Initially, are you able to see the subscription on your Plan tab? Could you also ensure that you’re looking at the Dropbox account associated with the same email address as your Google Play?

Additionally, have you tried following the steps on how to cancel a subscription or trial on Android in this article?

Let me know how it goes!

Ped11

I'm also having the same problem. It's not showing in Google play as a subscription so I'm unable to cancel

Lusil

Hi @Ped11, sorry to hear that you’re also having this issue.

As a first step, please check if the email address connected to your Google Play is the same as your Dropbox account. From there, since you mention that you subscribed via Google Play, I’d recommend contacting them for more info as they may be able to further assist.

In any case, let me know how it goes and don’t hesitate to give me a nudge if you have any other questions!

Ped11

The account is the same google and Dropbox. I have tried contacting google but it always makes me post a question on the community page and none is replying to it. I can’t find away to cancel it and I can’t really afford it

Ped11

Have you found a fix

@Myrt wrote:
I am having the same problem. My Dropbox subscription is not showing in Google play. I have contacted Google play and they do not see a Dropbox subscription. Is there a way to cancel Dropbox without going through Google

Lusil

Hey there @Ped11,

If you’ve ensured that you’re signed in to the same email address on your Google Play and your Dropbox account, could you try signing out and back in to your Google Play account? Maybe that will do the trick.

In any case, let me know how it goes and I’ll make sure to get back to you as soon as possible. Thanks!

Snakey1989

I am also having this issue.
Google cannot locate it attached to either of my emails. I have been charged for a months usage that I don't want, I don't even have Dropbox INSTALLED.
Please help!

Lusil

Hey there @Snakey1989,

If you subscribed to a trial or purchased a Dropbox subscription through your phone, please check this article out for more info on canceling it.

If you’re still having trouble with this, please contact the relevant service provider - which should be Google Play, from what I understand.

Let me know how it goes!

Snakey1989

I am EXTREMELY FRUSTRATED at this system.
I too have no subscription, and Google has declined any knowledge or wrong doing.
I have now been forced to pay for 3 months of this dratted program that I simply can not afford.
I need an answer, and soon. Please!!!

Lusil

Hey @Snakey1989, sorry to hear that.

At first, please note that you can look up the email address and payment date associated with a charge with our credit card self-serve lookup tool:

https://www.dropbox.com/payments/find_receipt

If you're still having trouble with this and you subscribed to one of our plans through your mobile device, I'm afraid there's not much we can do from our end and you'll have to contact Google support for more info.

Nonetheless, if there's anything else I can help with or you have any other questions, please don't hesitate to get back to me. Cheers!

maria mejia

I want to unsuscribe right know from this App.

and want my money back if there was a charge.

neversubscribeagain

I'm getting the EXACT SAME RUN AROUND about this from BOTH Google Dropbox AND Google Play Store. So, I'm filing a complaint with the Federal Trade Commission. In the mean time, all I can do is contact my credit card company, report my credit card stolen, and have them reissue a new card. That will at least stop Google from charging my card again.

grow land

How EXACTLY do we contact Google Play Store about this??

You sell thru this channel but can do NOTHING to help people that are double billed!!

Jay

Hi @grow land, you can follow these steps in order to cancel a plan via Google Play.

Jaderlea

I'm having this same problem. These steps that you linked to don't work.

Dropbox claims my subscription is through the google play store.

Google Play store does not list a dropbox subscription on my subscription page.

the email is the same.

Has anyone figured out this stupidity?

I want to consolidate my husband and my dropbox accounts, but dropbox won't let me accept his invite to a family plan without cancelling my current plan.

Walter

Hey @Jaderlea, sorry to hear you're having issues with this.

Could you clarify how exactly did you upgrade in the first place? Was it through our website or via the app store on a mobile device?

Also, what is reported in your account's plan tab at the moment?

Keep us posted!