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Video won't play when shared

I've been sharing videos by using the 'copy dropbox link' option with no problem ever. The past 2 times though there's been a line through the play button on the link. When I click it it says 'this file can't be previewed'. This also happens if I right click on file in dropbox and select 'view on dropbox.com'. The file plays fine on my mac and is the same file format as all my previous videos - .mov. It is also less than 3 minutes long. Any ideas what could be the issue?

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Frank_S

Hi all,

Thank you all for your patience while we worked on a fix to this problem. We've had our engineers working on this and the good news is the problem has been fixed. Please try the shared links to your videos again and you should find that playback works correctly - if you are still finding video files that are failing to playback on our website, please let us know here and we will investigate further.

Apologies for any inconvenience this caused, and thank you for using Dropbox!

Thanks,
Frank

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Frank_S

Hi all,

Apologies for any inconvenience this caused, and thank you for using Dropbox!

Thanks,
Frank

Sink

Thank You!

Jane

Hey all, if it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT .

Hope you have a great rest of the day! :upside_down:

[This thread is now closed. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]