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Dropbox changed my font!
Dropbox has stated that it does not alter fonts... I just uploaded a Word document set in Helvetica Neue... I’m now viewing the .doc file on my phone and the font has been replaced with an extremely ugly and heavy sans serif font. I have viewed documents set in Helvetica Neue on my phone in other programs/apps without…
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I'm seeing 2 different date formats after opening file info on my Dropbox account online.
Device PC Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Browser Edge Version 143.0.3650.96 (Official build) (64-bit) Question or Issue Hi, in the web browser version of dropbox, when choosing file info, the date are shown in 2 differents formats, that is very confusing to…
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Can recipients of a shared folder link view other recipients of the same link?
I have some large files (several GB each) that I would like to make available to customers to test my company's software. Due to the file sizes, upload/download times can be quite long, and I don't want to chew up my organization's storage space by uploading each file multiple times. So, I'd like to place the files in a…
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Add an option to exclude directories from the Photos tab.
In the Dropbox app, there's a Photos tab which shows every picture in my Dropbox. However, I have photos from my personal life, work items, screenshots and even memes in my Dropbox, which makes the content pretty chaotic. Ideally, I would like the 'Photos' tab to display photos from my personal life only, which would make…
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“Can't open the file because the file format/extension is not valid.” error on website/desktop app.
Hi, I’m having a serious issue with Dropbox where many of my files appear in the correct folders on both my computer and on Dropbox.com, but none of those specific files will open. I receive errors like: “Cannot open the file because the file format or file extension is not valid.” Here’s what’s happening: * I can see the…
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"Video not available or not supported for this browser" error on Safari
Hi, I have uploaded several videos to a Dropbox folder, but when I try to view on a computer (Mac, Safari (v.26) Mac OS - Tahoe 26 -- recently updated), I get the image below with a "spinning" box. Never had this problem before, and I can download the video back to the computer and it plays fine. I can also view the videos…
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View HTML in Safari rather than the Dropbox mobile app on iOS?
Is there some easy way I am missing of viewing an HTML file from the iOS Dropbox app in Safari rather than in the in-app viewer? I have only been able to make this happen by a convoluted process involving sending files to My Files first.
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MP4 and .MOV files stored on Dropbox have lost audio
Question or Issue I had 12 video files - a mix of MP4 and .MOV stored which were all working. I even made back up copies and put in additional file to share with a colleague. 4 of those files (mix of MP4/.MOV) have lost audio. I see that others on this forum have raised this. I have checked all my settings - the other…
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"Something went wrong" error when trying to preview files on the website
Device Normal Desktop comptuer) Operating System/Browser (if using the web) (Windows 10 home Question or Issue When I load into the page, I can briefly see my dropbox files for like 3.46 second before it load this error up: Something went wrong An unexpected error occurred, but don’t worry—your files are safe, and our team…
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I need to recover an old link that no longer works - how can I do that?
I want to recover a older link but when i open the link says: “This link doesn't work any more” Is very important to enter to that link because it has the recipes of my granfather that is no longer with us. Please help me Question or Issue Urgent: I want to recover a older link but when i open the link says: “This link…