-
"Waiting for Server" delay on shared links for 30+ seconds
I'm a sysadmin and some of our users utilize dropbox. dl.dropbox.com for sharing files. dl.dropbox.com will eventually serve a file, but on any attempt, it could take 30 seconds or longer. Sometimes, it will just time out before dropbox serves the file. I have tested this on another network with the same result. Notice…
-
I have a link to a folder but it says I can't view it without upgrading
This discussion was created from comments split from: Create, Upload, and Share FAQs.
-
Why was my sharing activity paused?
Hi, I received the message "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement." and have no idea why? I am not sure what the actual violation is in relation too? Don’t know how to find our
-
Can I see how many people have downloaded my Dropbox files via link?
I put some big genealogy files on a paid Dropbox account and I posted links to the folders, on my website. I did it this way so people downloading the big files would not bog down the website server. Now, is there a way to see how many users have downloaded the genealogy files from my Dropbox account?
-
How can I share a file with someone who doesn't have a Dropbox account?
Hi everyone. I've never used dropbox. It was requested I send numerous documents via Dropbox. So I made two files. I shared it with two people via dropbox itself. I can see their avatars next to mine. However, I also sent it via Gmail link to someone who does not have a dropbox account. I need to know if because this was…
-
Changing the video Thumbnail Photo/ poster frame
Is it possible to change a video poster/ thumbnail of the image in the share links?
-
Bandwidth attribution for get_temporary_link minted by shared folder collaborator (not file owner)
Hi all I'm building an app on the Dropbox API and need a definitive answer on how daily sharing bandwidth is attributed in one specific shared-folder scenario. I've laid the setup out below with labelled accounts to remove any ambiguity. Setup Account O ("owner"): an end user's Dropbox account that owns a folder of files.…
-
A Dropbox user sent me a shared link, but it gives me an error message.
All I get is a picture of a dog with a bowl and "That Didn't Work for Some Reason". How do I find the reason?!?!
-
'Couldn’t complete share. We’ve interrupted your sharing activity"
Hello, Initially all shared links have returned a 404 error to other members. So I removed all other members, planning to re-share, but now always get this error message - so can't share at all! I've followed all advice in the help article but no differrence. And I'm sure that there are no links in any of the documents…
-
Can a Dropbox shared link created in 2024 show a 2026 upload date?
Hello, I would like to ask about how Dropbox shared links and file metadata work. I received a shared Dropbox link from another user. When opening the file information, both the upload date and the last modified date show April 1, 2026 at 9:01 AM, and the two timestamps are exactly the same. However, the sender claims that…