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Extensionless files can’t be previewed

Yesterday, I decided to rename some of my videos on here to help me better identify them. After doing so now my files say: "Extensionless files can’t be previewed" . I tried to restore them to the previous version but still nothing. It will let me view the previous version but I cannot get a link to it to show others and when I try and download it (in hopes that I can upload it on here again) I get this error:

Error (403)

It seems you don't belong here! You should probably sign in. Check out our Help Center and forums for help, or head back to home.

I am indeed signed in and it is my video and my account. I would really love to fix this issue because these videos (which are from my security cameras) are actually quite important. I needed to show them to a lawyer etc. I also tried to search my computer and see if it is in the dropbox cache, but that is empty. Unfortunately when I had transferred these files to another hard drive something happened and some of the files did not transfer. So, I don't have that option to go back and get them that way.

Again, all I did yesterday was rename the files. I also tried restoring the previous versions with no luck.

Any clue as to what happened and how I can fix this?

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Rich

Just wanted to rename my files and now unable to get access.

When you renamed the files you likely removed the file extension (the three or four characters after the period in the file name; .docx, .jpg, .xlsx, etc.). That extension is what systems (your operating system, Dropbox, etc.) use to determine what application should be used to open or preview a file. Without the extensions, those systems have no idea what kind if file it is.

Put the extensions back on the files and you should be able to view/open them.

Changing the name should not have messed them up.

Not true. It will mess them up if you change or remove the file extension.

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Tyler F.

i have this same problem, any answers?

Mark

Error 403 means you've generated the link incorrectly. You need to follow www.dropbox.com/help/167

If there is no extension available just re-add it.

C C.6

I can't re-add the files because like I stated they got messed up when I transferred from one portable hard drive to another one. The only place left that these files were, were on here.

Again, the only thing I did was change the name of the file. That is all. Nothing else. Changing the name should not have messed them up. And if that could mess them up then one should not be given the option to change the name of the file or at the very least a warning should come up explaining that it may make the files un-viewable.

The files worked perfectly prior to me changing the names of the files.

The link someone gave me above which ends in help167 is for how to share a file. It doesn't say anything regarding my situation with not being able to view my files. It will allow me to download it but then it is some bizarre file which when I try and upload on here it does the same thing and I get the error again. I needed a simple way to view these videos to use as evidence.

Tanya N.3

I am also having the same problem. Just wanted to rename my files and now unable to get access..it say Extensionless Files cannot be preview. Trying to find solution to the problem but with no luck.

Rich

Just wanted to rename my files and now unable to get access.

Put the extensions back on the files and you should be able to view/open them.

Changing the name should not have messed them up.

Not true. It will mess them up if you change or remove the file extension.

pixiestixsdc

The same thing happened to me. I don't know why, but I know how I got my Files back. Highlight the file you want without clicking on it to open. There's a bar at the top of the screen, the same one that has the Rename option. Click the more, then click "Version History." You'll see a list of all the time's you edited it. Click and find one that still exists. open it up. In the top right hand corner there are two options. Download or Restore. I tried to Restore, but it didn't work, so I downloaded it. Now I can Upload them back onto Dropbox from the fies on my computer. I hope that all made sense and was helpful. Good Luck!

oraworldwide

I placed photos into a file and then went in to number them in order so I renamed them. They have disappeared and it states tht I can preview extension files. What is going on?

Rich

When you renamed the files, you removed the file extension. Please read this entire page.

Josep V.1

Please, bring back preview of text files (.tex, .bib, .README), please, pretty-please, preview of text files? Please?

@C C.6 wrote:
Yesterday, I decided to rename some of my videos on here to help me better identify them. After doing so now my files say: "Extensionless files can’t be previewed" . I tried to restore them to the previous version but still nothing. It will let me view the previous version but I cannot get a link to it to show others and when I try and download it (in hopes that I can upload it on here again) I get this error:

Error (403)

It seems you don't belong here! You should probably sign in. Check out our Help Center and forums for help, or head back to home.

I am indeed signed in and it is my video and my account. I would really love to fix this issue because these videos (which are from my security cameras) are actually quite important. I needed to show them to a lawyer etc. I also tried to search my computer and see if it is in the dropbox cache, but that is empty. Unfortunately when I had transferred these files to another hard drive something happened and some of the files did not transfer. So, I don't have that option to go back and get them that way.

Again, all I did yesterday was rename the files. I also tried restoring the previous versions with no luck.

Any clue as to what happened and how I can fix this?

Please, bring back preview of text files (.tex, .bib, .README), please, pretty-please, preview of text files? Please?

Norman_aim16

Enter issue my file To account sistem mirror

Theron W.

I have several folders in dropbox. on the desk top ap - some have a little arrow on the blue folder icon. I can open and see files but. I can not open the folder on my phone.

Any ideas?

Theron W.

I have several folders in dropbox. on the desk top ap - some have a little arrow on the blue folder icon. I can open and see files but I can not open the folder on my phone.

Any ideas?

UPDATE: On the desktop we discovered alias folders have been used to locate certain folders, now alias folders seem to be the problem.

Sanchez

Hey @Theron W.,

Here’s an explanation of what our various syncing icons look like, and what they mean. If you’re seeing a small blue icon with a couple of arrows :arrows_counterclockwise:, it means that the folder/file is syncing. It may not show up on other devices until fully synced, which you’ll know when the icon shows a green circle with a checkmark in it :white_check_mark:.

As far as the Update on your last post… can you please clarify?!

Thanks

malcolmholland

Thanks. I added .docx as my first guess and I got a message to add .pdf. I did. It opened. I had a credit card statement. Then I renamed it as I wanted and filed it.