I got married last February and I hired a video company for taking my wedding in video.
As planned, they should sent my wedding video files around in 2 or 3 months, but they didn't.
The reason why they didn't sent my files was just "they forgot it to sent my files" and they deleted my files from their every single storage.
Now, they are desperate and trying to recover my files from Dropbox because they are using Dropbox as a 3rd backup method.
They said to me they tried to contact the support team of Dropbox (they are using Enterprise plan) and the support guys told my video company that they can't recover them.
I don't know about the detailed contract on business plans but -you know- I really need my wedding video files!
So I really want to ask anyone can do this in Dropbox recover my wedding videos, but there's no way to contact Dropbox directly. Please help me! They are really important to me and my wife and all of our families!
The ticket number that my video company tried to contact support guys is: 25452614. Please help me!
