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Can't restore a deleted folder. Error: "There was a problem completing this request".

So I deleted a folder, but somehow dropbox deleted the one next to it.

Now I can only find that deleted folder under:

in the browser, its not in the deleted files part of it.
Whenever i double click that folder, and try to restore it it says: There was a problem completing this request.

I never touched this folder, dropbox bugged out and deleted the wrong one, and now i cant seem to restore it. Not in different browsers, not a teammate, nothing.

Why does it also not show up in the deleted files part of dropbox?

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Mark

How long ago was it deleted?

Also, was it a share? That does alter sometimes where it appears.

DanielK uhsadfl dsaljfsd

Now about 4 hours ago.
It was just a shared folder between me and my team.

Mark

DanielK uhsadfl dsaljfsd wrote:
It was just a shared folder between me and my team.

You need to rejoin the share then via www.dropbox.com/share - you cannot restore via the deleted page

DanielK uhsadfl dsaljfsd

Ive tried everything, but what do you mean by rejoining?

Hannah

Hey @DanielK uhsadfl dsaljfsd, happy new year!

Do you see the folder in question, when going to the page that Mark linked above?

If so, do you see a "Join folder" button when hovering over the folder with your mouse?

DanielK uhsadfl dsaljfsd

No it does not, only in the place of the screenshot.

And im having the hardest time responding here.

Jay

Hi @DanielK uhsadfl dsaljfsd, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Theresa

Hi @DanielK uhsadfl dsaljfsd and welcome to the Dropbox Community. I hope you got your folder restored with help from the support team.

I am Theresa a Community Manager here at Dropbox 👩‍💻. Sorry to hear you had some trouble responding in the Community. If you don’t mind sharing, could you let us know what happened? We’d love to improve the experience for you and everyone else 💫 🤗.

Looking forward to hearing from you,

T 😸 (Dropbox Community Manager)