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I need help recovering my deleted files

Trying to access some old files I deleted from my DropBox. Here's what I'm up against.

I had a warning on my account that I exceeded my limit, because of a large share of projects files. I took a couple days to save and download my important files and then deleted them from my DropBox, hoping to save on space. Unfortunately, the amount of shared media killed my ability to sync so I stopped paying for the subscription.

Now I am getting warnings..."Couldn't sync files. That's because you're using 8,755% storage. Resubscribe for up to 3 TB storage". I am sharing over 328 GB of file with a 2TB limit.

I have lost all of the files I had saved for years, and was trying to get back into my DropBox account to download again. I can see the history of the files I deleted but no access. Are they still available for me to access once I subscribe again?

Would love to recover the important docs I have been saving on the DropBox. Help if you can.

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Jay

Hi @Tom Nador, thanks for bringing this to our attention.

Just for clarification, when you say you've 'lost your files', are they no longer on your account on the site, or is it that the files can't sync due to the account being over quota?

This will help me to assist further!

Rich

Tom Nador wrote:
I can see the history of the files I deleted but no access. Are they still available for me to access once I subscribe again?

Additionally, how long ago did you delete those files? If it was more than 30 days ago, you wouldn't be able to recover them through Dropbox, even if you were to subscribe again.