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My files are deleting by themselves, why is that?

Hello,

I noticed recently that my files are deleted by themselves:

It's unbelivable, but now I'm using only ONE PC, and I noticed that 9000 files were deleted few minutes ago. How this could be???

It's not the first time I see this, but this time, it's from the past few minutes.

I didn't delete any file. Especially not mass deletion!!!

Please help!

Deleted files.png

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Jay

Hi @Uriel1, thanks for messaging the Community!

This deletion could be for a number of reasons, and that event would be written when it was completed, meaning it could've happened over an hour ago. This thread might help shed some light on why you're seeing this message on your account.

Since you seem to have a series deletions and additions to your account recently in that image, is it possible that you've created a shared folder, or moved files into that folder?

This will help me to assist further!

Uriel1

Hi, I didn't created any shared folder or moved files into that folder...

Jay

If you click the event, does it tell you from which folder(s) those files were deleted from? Are they from random locations, or a specific folder?

Have you made any recent changes in your Dropbox folder, or connected a new app to your Dropbox account?

Uriel1

Hi, Every batch deletion is from a seperate location.

I didn't add any integration into Droobpx, recently

Jay

As Dropbox doesn't delete files without your input, something on your machine, or linked to your account performed the deletions.

You should be able to restore those files from the events page, or the deleted files page.