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How to permanently delete an empty Team folder inside a Member folder?

I'm really not sure how I've done this but I've ended up with an empty Team folder inside a Member folder. As the Team admin I can access the Member folder but the Team folder has no members. If I open Dropbox.com, go to the empty Team folder and select the Share button everything is greyed out and I'm unable to give myself access. How do I permanently remove the empty Team folder?

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Hannah

Hi there, @Graham C.10, and thanks for posting today!

Just to clarify, are you sure it's a team folder or could it be a simple shared folder?

You can tell by the icon on the folder; is it a building icon or a 'two-people' icon (a screenshot would also help us understand better)?

Also, is this happening in another team member's account or your own?

Let me know and we'll go from there.

Graham C.10

Hi Hannah

The empty folder is definitely a Team folder. I know this because that's what it says it is when I look at the Type column in Dropbox.com. We are a team of two and the other person does not see the empty Team folder that I am seeing. As requested, here's a screenshot which shows the empty Team folder, namely the "MUSIC" folder. 2024-06-18 10.44.10 www.dropbox.com 2809e9044262.png

nada_dbx

If this team folder is owned by your team, you should be able to go to your Admin Console 'Content' tab and see the Music folder there. You can then archive and permanently delete the team folder. Are you able to do that?

Graham C.10

When I go to the Content tab in the Admin console I don't see the "Graham ..." folder which is the Member folder which contains the empty "MUSIC" folder. Therefore, I'm unable to delete the "MUSIC" folder.

Nancy

@Graham C.10, can you send one more screenshot of all the options you see when trying to remove this folder from your Dropbox account?

Graham C.10

Hi Nancy

As requested, I've attached two screenshots, namely "Graham 1.png" and "Graham 2.png". "Graham 1" shows the folder structure I see when I'm logged into Dropbox.com. "Graham 2" shows the folder structure I see when I'm logged into Dropbox.com and I've opened the Admin console. As you can see, there are some differences.

Regards, Graham.

Graham 1.jpg Graham 2.jpg

Hannah

Can you also send us a screenshot of what you see when you follow the steps to delete the folder from dropbox.com?

And one more clarification; is the "MUSIC" folder inside your team member folder, or inside the "Graham ... (graham)" folder shown in the first screenshot of your last reply?

Graham C.10

Hi Hannah

Up until yesterday the "MUSIC" folder was located in the "GRAHAM ... (KEEP THIS ONE)" folder. However, as per the attached screenshot, overnight Dropbox created a new folder called "Graham ... (graham)" which now contains the "MUSIC" folder. I did not create the "Graham ... (graham)" folder. It appeared in my Dropbox account overnight. Not only that, but this folder has been automatically populated with a whole series of folders that begin with "MUSIC (view-only conflicts...". Also, in answer to your question, the "MUSIC" folder is inside the "Graham ... (graham)" folder as shown in my last reply.

In terms of sending you a screenshot of what I see when I follow the steps to delete the "MUSIC" folder from Dropbox.com, I go to the Admin console and select Content. However, when I do so I see a range of folders but I don't see the "Graham ... (graham)" folder. (See attached file).

Graham Clark, 4.jpg Graham Clark, 3.jpg

Nancy

Hi again, @Graham C.10. As for the personal folder you see, you can read more details here.

Now, regarding the Content tab of your Admin Console, it’s mainly to show you team and shared folders (outside of the Member folder) and also which folders a specific team member has access to (for more info, you can also check this Help Center article).

Out of curiosity, have you tried opening your Member folder again via the All files page and moving this team folder outside of it? Can you do this and if yes, are you able to delete it afterwards?

Finally, as for the view-only conflicts you see, I found this article that may help a bit.

Graham C.10

Hi Nancy

I need to know how to delete the "Graham ... (graham)" folder which appeared overnight. There's nothing in this folder that I want. Therefore, I'd like to permanently delete the folder. What do I need to do to achieve this?

As per your suggestion, I've tried to move the team folder so that it sits outside of the "Graham ... (graham)" folder. However, there's no option to move the folder so I was not able to do this.

Regards, Graham.

Nancy

Graham, If you find again the folder you want to delete in your Member folder and hover over it, do you see a button with 3 dots on its right side? I’ve attached a screenshot as well of how the button should look like:

If you click on this button with the 3 dots, you should be seeing an option to delete the folder among else.

If the option is missing though, please send me a screenshot of what you see after clicking on it.

Graham C.10

Hi Nancy

After having located the "Graham Clark (graham)" member folder in Dropbox.com when I hover over the folder a Share button does not appear plus when I select the button with the three dots on it a small menu appears but the menu does not contain an option to delete the folder (see my screenshot below).

Regards, Graham.

2024-06-19 22.26.24 www.dropbox.com 015184bfcb95.png

Jay

Hi @Graham C.10, this is a personal folder on a Dropbox Business team, which is permanent and can't be deleted or shared directly.

It is separate from the team space, which are the team folders you see beneath it with the building icon on them.

nada_dbx

It's also possible that this MUSIC folder is not owned by your team and is actually a team folder from another team that has been shared with you. That is why it is in your team member folder and not in the team space. You can check who the owner is by clicking on the 3 dots and selecting 'Manage permissions'.