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Can’t cancel free trial - don't see option in settings

I have followed the instructions to cancel my free trial by going into settings, tapping my name and then tapping subscriptions. Nothing shows up as a subscription for Dropbox. Please help.

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Rich

@DSSlagle wrote:
I have followed the instructions to cancel my free trial by going into settings, tapping my name and then tapping subscriptions. Nothing shows up as a subscription for Dropbox.

Did you start your trial through the mobile app/app store, or did you start it through the Dropbox website?

DSSlagle

Installed the app on my iPhone.

DSSlagle

I accidentally accepted your answer when I didn’t mean to.

DSSlagle

I have followed the instructions to cancel my 30 day free trial by going into settings, clicking on my name, and then clicking on subscriptions but a subscription for Dropbox does not appear. I signed up by installing the Dropbox app on my iPhone. I accidentally accepted a previous solution before there was a full solution given. Therefore, I’m submitting this question again.

Nancy

@DSSlagle, in this case, you’ll need to cancel your Dropbox trial directly from your iPhone, with these steps.

DSSlagle

I followed those instructions for an iPhone and a subscription for Dropbox does not appear.

DSSlagle

Also when I look at my account in the app, it states I have the basic free plan. If I had a 30 day free trial for the “plus”, wouldn’t that show up as my plan?

Rich

@DSSlagle wrote:
Also when I look at my account in the app, it states I have the basic free plan.

What plan does it say you're on if you sign in and view this page?

Markwtt266k

I am frankly disgusted at your free/ trial Trap!!
I wanted to take a look at your service so foolishly signed up only to discover the app install has hooks into my Google and Apple accounts for charging at the end of the trial. This is not made clear on signup (only in small print)
To make matters worse I am now tearing my hair out trying to cancel the trial but can find no way of doing so - your cancellation instructions bear no relation to what I am seeing on the iPhone app. Shame on you - this is really poor and leaves a bad taste…