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I don't see an option to cancel my plan

I am unable to cancel the auto renewal of the credit card. It automatically took payment and I'd like for this not to happen again next time. There is only option under billing to view the invoices/receipts and to update credit card information, but not to cancel auto renewal.

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frankserafini

Dropbox Refusal to Cancel Subscription. Will not let me access my account to cancel.

Rich

@frankserafini wrote:
Dropbox Refusal to Cancel Subscription. Will not let me access my account to cancel.

That's not enough information to go on to be able to assist you.

Why can't you access your account? Are you getting an error message when you try to sign in? If so, what is it? How did you start your subscription? Was it through the Dropbox website or through a mobile device (Apple App or Google Play stores)?

Without details of the problem it's more difficult to assist you.

Nancy

Welcome to the Community, @kh812!

Just to clarify, you had upgraded your Dropbox account directly via www.dropbox.com, and not iTunes/Google Play, right?

Do you still not see the “Cancel plan” option, even on this page?

If not, I’d like you to tell me what’s the current plan you see there.

Ping me, when you’ve got more updates.

Gawlin

Drop Box 1.png

I signed up for the free trial, and now I'm trying to cancel before my card is charged I not seeing the option to do so. I tried following the steps 1. Settings, 2. Plan Tab but there is no option that says Tab. I tried contacting support to no avail with the chatbot. Please help.

Drop Box 1 A.jpg

Drop Box 2.jpg

frankserafini

I CAN LOG INTO MY ACCOUNT. I can see the help policy to cancel my subscription. I can attempt to follow the directions. Upon linking to the designated location-THERE IS NO CANCELLATION FUNCTION - There is only links to upgrade.

The continued refusal to help or honor my request has compelled me to report Dropbox as a fraudulent and corrupt organization.

Rich

@frankserafini wrote:
Upon linking to the designated location-THERE IS NO CANCELLATION FUNCTION - There is only links to upgrade.

That sounds like the account that you're signed in to is not on a paid subscription. Check your Plan page. If it says you're on the Basic plan, there's nothing to cancel for that account as it's a free account. How did you upgrade your account originally; through the Dropbox website or through a mobile device (Apple App or Google Play stores)?

If started the subscription through a mobile device, you need to cancel it through the Subscriptions area on the device itself.

If you started the subscription through the Dropbox website, try to use the credit card charge lookup tool to identify the account that you're being charged for. Once you determine the account, try to sign in to it and cancel according to the steps you tried before.

If you're still unable to locate the account you're being charged for, contact Support directly by visiting the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

The continued refusal to help or honor my request has compelled me to report Dropbox as a fraudulent and corrupt organization.

Have you tried contacting Support at all? If so, reply here with the ticket number you received. If not, follow the steps above to open a ticket. Otherwise no one is refusing to help. You've asked a question and we're trying to assist you.

frankserafini

Thanks so much for the speedy reply, but your kind attempt is still faulty: Dropbox is attempting to bill me. That is the core of the issue. I am being billed for a service that I do not want.

The worthless chat-bot is nothing more than a hostile stack of aggressive code, clearly intended to frustrate customers. It is an embarrassment to any programmer or company dealing with the public.

Rich

@frankserafini wrote:
Thanks so much for the speedy reply, but your kind attempt is still faulty: Dropbox is attempting to bill me.

I've provided information on how to contact Support (make sure you're NOT signed in when doing so). You'll need to open a ticket so Support can take care of it for you. No one here on the forum has access to your account information to see what the problem is.

Perhaps @Megan @Hannah or @Walter can initiate the process for you, if they see this topic.

Nancy

Hey @Gawlin! Can you click on the “Manage account” option showing on your second screenshot (right below “Settings”), and let me know if you see the option to cancel your trial now?

Gawlin

Good evening @Nancy Drop Box 3.png , this is the next page that comes up after clicking on Manage account!

Nancy

Thanks for the screenshot, @Gawlin!

It looks like the Dropbox account you’re currently logged in is a free Basic one, so there’s no subscription/trial to cancel there.

Do you have another email address linked to a different Dropbox account that’s been upgraded to a trial?

You can double check this by finding the email you should’ve received upon opting for the trial.

Gawlin

@Nancy problem solved, that's exactly what it is. Thank you.

Megan

Hi @Gawlin, if you need anything else don't hesitate to let us know! 😎

frankserafini

You are still billing me. This is fraud. Dropbox does nothing for me. YOU open a ticket and CANCEL MY PHONY SUBSCRIPTION. I'm calling my bank to report your fraud.

Nancy

Sorry to hear you’re still being billed, @frankserafini. I checked our system and I can see you’ve already opened a ticket with our support team, so I’ve left them an internal note on your behalf. They should reply back to you as soon as possible.

If you need something else, don’t hesitate to ping me here.