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I THINK I DELETED MY FILE BY MISTAKE !!!! help

Hello

I need to recover my file
unfortunately I don’t remember when I deleted ! or is permenatly or not
but really really need it back for my client please I am bagging!!! I can pay you anything for that i am sorry pleasss!

File name is : Nada & Zaid.mp4

I have the folder already in my dropbox page but the FOOTAGE is missing !!

I tried EVENT PAGE, SHARING PAGE and deleted files page still can"t find it 😭 !!!

please I know you have a great team over there and they can’t disappoint me
at least help the client they don’t know yet about the problem.

thank you all :”)

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Hannah

Hey @bleedeex, thanks for reaching out to our Community.

I'm really sorry to hear about this. I'm afraid that if the file was deleted more than 30 days ago, we won't be able to restore it.

We could send you an email if you want, so we can look into what happened to it and how long ago it was deleted, etc.

Let me know if you'd like that.

All comments

Hannah

Hey @bleedeex, thanks for reaching out to our Community.

I'm really sorry to hear about this. I'm afraid that if the file was deleted more than 30 days ago, we won't be able to restore it.

We could send you an email if you want, so we can look into what happened to it and how long ago it was deleted, etc.

Let me know if you'd like that.

bleedeex

Yes please thank you cause I am desperate! right now I don't know what I can do !!

Mark

@bleedeex

You may want to contact other people who had copies, look in your backups etc. to see if they still have a version because it sounds very unlikely Dropbox can restore it. If its not on those places you have already checked its 99.99% certain its not recoverable via Dropbox.

bleedeex

yes I have checked copies in my hard disk and I downloaded an app for restoring deleted data on my mac

but still until now, no sign of it :"( 😢

thank you for your reply.

Hannah

Just to clarify, @bleedeex, if the file has been deleted more than 30 days ago, we won't be able to restore it, like Mark mentioned.

But I sent you an email, so we can investigate and see what happened to it.

When you have a moment, please reply back to me.

bleedeex

I responded to your email a moment ago

I hope you will find a solution.

thank you

bleedeex

you haven’t send me back an email!!

I’m waiting for your respond please

Mark

@bleedeex

Dropbox only work Monday through Friday. I'd not expect a reply until middle of next week I'm afraid

kh89

i want to recover photos and files because i need so much

Nancy

Hey @kh89!

Can you clarify when was the last time you were able to access these files on www.dropbox.com?

bleedeex

its been more than 24 hours no respond from you ,

I gave you an access to my account.

I don't have time only tomorrow to talk to my client

I’m waiting please!..

bleedeex

ok, I got your email.

anyway, i appreciate your help, next time I will be more careful with my files i guess!

thank you to all of you :')

ENGSRSANTOS

UNFORTUNATELY, I HAVE DELETED MANY FILES. WAS A MISTAKE. A D´ONT REMEMBER WHEN I DID IT. PERHAPS 1 MONTH. I NEED SO MUCH RECHARGE THESE FILES. COULD YOU HELP ME?

Hannah

Sorry to see that you've lost your files, @ENGSRSANTOS.

Have you searched your deleted files page, to see if you can locate and restore them?

ENGSRSANTOS

MY DELETED FILES BASKET IS EMPTY!!!

Walter

Hey @ENGSRSANTOS, sorry to hear about this.

Do you see any signs of your missing files in your events page? This is the place where all uploads, deletions, and edits are normally logged, so it should give you a hint.