nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can I cancel a Dropbox subscription I can't access?

mladams

I need some help cancelling an account that I am no longer able to login to. I have been being billed yearly for a premium subscription but I no longer have access to the email it is associated with and therefor can’t log in to cancel the subscription

Find more posts tagged with

Cancellations

Downgrade

Payments

Emails

Promote

Accepted answers

All comments

Rich

@mladams wrote:
I need some help cancelling an account that I am no longer able to login to.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

MilkRash

I have a Dropbox subscription with my university email. But now that I’m not longer at the university permission to that email has been rescinded meaning I’m paying my monthly subscription and am not able to access the account since I can’t pass the security code authentication. Any suggestions on how to proceed would be gratefully appreciated! I don’t want to keep paying for the rest of my life 😞

Megan

Hi @MilkRash, welcome to our Community!

We can definitely help you cancel the plan. However, in order to do that, I'd need to reach out to your Community-linked email address, in order for us to have a closer look into this, is it okay?

Let me know more!

MilkRash

Hi Megan,

The email in question is [email removed as per Community Guidelines] Hope this helps or do you mean the email attached to the account I’m messaging off of now? Is it possible to private message you it?

Megan

Hi @MilkRash, I just sent a message to your Community-linked email address, and we'll take it from there.

Cheers!

Woodthorpe

Hi Megan

I have contacted support as our school has been charged for an account that we don't have access to (we aren't even 100% certain on the old email address used) but I have not received any response. Could you please advise on how this can be rectified as we do not want to keep getting charged the annual fee for an account that is not used.

Nancy

Hey @Woodthorpe! Sorry for jumping in.

Can you send over the ticket number of your convo with our support team, so that I can take a look for you?

Woodthorpe

Hi Nancy

the ticket number is 21926035

Jay

Hi @Woodthorpe, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? It would be under a new ticket number.

lpepicelli

My husband and I are having the same issue. He signed up for dropbox with a company email address. That company is now closed and nonexistent so he cannot use that email address to login in order to cancel and we were just charged a few days ago. How do we cancel?

Nancy

Hey @lpepicelli!

Does your husband remember the password of that Dropbox account perhaps? If yes, he may be able to sign in to the account, even if the email address has been deactivated.

Let me know if that works.

Jdcanes1

How do I make sure my account is cancelled?

Rich

@Jdcanes1 wrote:
How do I make sure my account is cancelled?

Are you talking about cancelling your subscription, or deleting your entire account?

You can see what plan you're on by going to your Plan page. If it says you're on Basic, that's a free account. If it says anything else, those are paid plans. The Plan page will also tell you what billing period you're on, and it offers an option to cancel a subscription at the bottom of the page.

DSK1969

I cannot cancel my account, and I keep getting charged for an account not being used. HELP This also may be an account with an email that is no longer active.

DSK1969

I also may have an additional dropbox with an old email that is no longer active. How can I cancel it?

Megan

Hi @DSK1969, let's jump right into this!

If you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

Let me know!

DSK1969

My husband wasn't involved in the use of that dropbox because it was associated with my last job. I have since moved on to another job.

You can reach out to me via email [email removed as per Community Guidelines]

Thank You,

Debra

Megan

Hey @DSK1969, I just sent you an email, I'll see you there!

kellynguyen

I'm trying to cancel Dropbox charges that has been incurring on a credit card for sometime now. However, I'm not able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work. Please advise.

Rich

@kellynguyen wrote:
I'm trying to cancel Dropbox charges that has been incurring on a credit card for sometime now. However, I'm not able to locate the account associated with it.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues