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How can I cancel and get a refund?

Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund

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Sam DBX

Hi everyone,

Here is some key info on cancelling accounts and refunds:

If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum.

Go to https://www.dropbox.com/support/billing-issues to start the process.

Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues.

To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again.

Apple/Direct Debit

If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here.

If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.

If you did not create a Dropbox subscription and/or do not recognize the charge:

Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

You can also use our Look up tool to check a credit or debit card purchase

Contact support if you don’t have an account and/or would like to report an unauthorised transaction.

Notes on refunds:

If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
Refunds are often not offered for Dropbox subscriptions and team member licences.
You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish.

Hope this helps!

Sam

All comments

Walter

Hey @JohanVenter - sorry to jump in here, but did you get the chance to follow Megan's suggestion yet?

JohanVenter

Neef my refund money back

Megan

Hi @JohanVenter , let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

If you face any issues, and struggle to open a ticket, I'll be more than happy to open one on my end for you.

Let me know more!

JohanVenter

I need all my money refund back in my account quickly now R1500. I did not know was there. Please help me cancel and refund my money. Please whatsupp me [email removed as per Community Guidelines]. I am deaf person and disabled people ">💔 ">💔 😭 😭 🙏 🙏

Mark

The only people who can help are at www.dropbox.com/support.

However, refunds are only issued where there is a legal requirement to do so.

abialkowski

Hello!

My Google account was recently hacked and I was unable to cancel my free trial in the given time. I was hoping to receive a refund and that this is eligible.

Mark

Refunds are only given where legally required. You will need to send in proof of cancellation.

You will need to contact Support at www.dropbox.com/support and ask for help.

eirini defigou

Hello, Im a student an i used the free trial for my uni. I cancelled the free trial only to wake up 5 days before seeing that literary all of my money from my bank account have been sent to Dropbox without even asking me. I dont want the subscription I need my money back, but i cant find a way to talk with someone.

Hannah

Sorry to hear about this, @ST14.

Are you getting credit/debit card charges or through iTunes/Google Play?

ST14

I have a billing problem but no associated account. Can you help?

ST14

I am being charged monthly £19.99 from Dropbox but I have no associated account with this. There is no reference number on my statement that I can check this to. I can't speak to anyone either. Can anyone help?

Megan

Hi @debbie7142, let's jump right into this!

Have you tried to contact Dropbox Support directly for this?

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more!

debbie7142

I don't have Dropbox and I was charged 180 I want a refund

bhtigu

did u get ur refund finally ?

MartaG

Thank you very much Rich!

I'll try,

best

Rich

@Antzino wrote:
Well i tried the free trial for 30 days but after 30 days all of sudden it charge me 22€ can i get a refundand cancel the subscription?

If you don't cancel the trial before it ends, it converts into a paid subscription and you're automatically charged. It explains this when you're starting the trial.

You can try contacting Support but in most cases, Dropbox subscriptions aren't refundable.

https://help.dropbox.com/plans/refund

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Antzino

Well i tried the free trial for 30 days but after 30 days all of sudden it charge me 22€ can i get a refundand cancel the subscription?

Rich

@MartaG wrote:

Would it be possible to cancel both my subscription and today's Paypal payment?

You can cancel your subscription from your account settings. This will cancel the automatic renewal at your next billing period, at which point your account will downgrade. You'll maintain your current subscription until that time.

https://help.dropbox.com/plans/downgrade-dropbox-individual-plans

As for a refund, you can try contacting Support but under most circumstances refunds for paid subscriptions aren't refundable.

https://help.dropbox.com/plans/refund

To contact Support, visit the Support page and you'll see an option for Billing issues.

https://www.dropbox.com/support/billing-issues

MartaG

Hello,

today I was charged for my dropbox subscription renewal but, since I'm not using Dropbox anymore for work, I intended to cancel the subscription.

I didn't remember my renewal was planned for today, so that's definitely on me.

Anyway I didn't even receive any communication from Dropox, not even an email, notifying me about an imminent renewal.

Would it be possible to cancel both my subscription and today's Paypal payment?

Looking forward to hearing from you.

Thank you very much

Nancy

Hey @Lawrie19B! Please check your email address, and reply back to me, when possible.

Lawrie19B

Hi Megan, Yes please, that would be great. Thank you.

Megan

Hi @Lawrie19B, let's jump right into this!

I'd be happy to reach out internally and send you an email in order for us to have a closer look into this, if you wish.

Let me know if you agree, and we'll take it from there!

Lawrie19B

Access to cancel a subscription.

I sold a company and retired in April 2021, I have just seen a charge on my personal bank account for subscription renewal, which I guess has happened annually until now without being noticed, I need to cancel the account asap.

I cannot login to Dropbox as my email address was linked to the companies former website and that was all deleted by the new owners of the company so I cannot view the 6 digit security code from Dropbox to facilitate entry to the account.

I want to downgrade the account to a personal FREE account. Any ideas on how to proceed from here?

TIA Lawrie.

Hannah

Hey @chwee and @coolietara, I moved your posts to this relevant thread.

Make sure to check Sam's solution here.

coolietara

Hoping for some help! I cancelled my subscription (for the second time in September 2023 which says it was Free) but was still charged an annual subscription fee through Paypal in November. Please help...I'm going around in circles and it's driving me mad. I want a refund as I don't even use the 'free' account I have.

Thanks for any assistance

chwee

I have just received the bill on my credit card for the yearly subscription of USD 323.87. But when i check my account, it is the free basic account. How do i go about cancelling the account and getting the refund??

Nancy

Hey @keith redwood, I’ve merged your question here, as it’s relevant to this thread.

Please go over Sam’s reply here, and let me know if it helps.

keith redwood

My dropbox account was part of a family account held by my wife. She cancelled the family account om 25/9/23 but I was charged for a further year's subscription even though my Dropbox account was a free account.

How can I get a refund from Dropbox of £95.88

Rich

@bexby28 wrote:
The options don't look like the images on this fix.

I just took this screenshot while using a private browsing session (not signed in to ANY account, including these forums) and it shows the option you need to click on.

bexby28

As I said, I've tried the suggestions on the link. I've visited the page when not logged in to my account. The options don't look like the images on this fix.