Error Messages

We have a user in our department who is getting an error trying to run the Dropbox client on his Windows 11 device; the client was installed through the Windows Store. This error only happens for this particular user; when I login on this computer it works fine. There is no sign of antivirus/threat detection finding any…

Hello, I'd like to follow up on a support case regarding Dropbox on my desktop computer. I had opened a case about this before, but it was closed without the issue being resolved — that's why I'm reaching out again. Background: when this machine was first set up, its computer name was "silviovitiello." At some point it was…

Dropbox is showing "Reconnecting to the internet. This may take a moment". I need a solution for this. I tried everything- Internet Connection Issues Firewall or Antivirus Blocking Dropbox VPN or Proxy Interference (Though when i turn on vpn it starts to sync but only for a minute) Dropbox Server Issues (Dropbox in my…

I've used the Dropbox app for Mac for a couple of years with no major incident. This morning I noticed there was a problem syncing, so I decided to reboot the app. However, when I tried to relaunch the app, I get the following error: "Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more…

I have a user who is getting a 401 unauthorized message for a Dropbox Connector connection, we have already removed the connector, disconnected and reconnected both from claude and dropbox's side and are still getting the error. Failed to authenticate. API Error: 401 ("type":"error","error": ("type":"authentication_error""…

I recently upgraded my account to Standard. Since then, I there is a constant irritating pop-up from Dropbox which says "Can't sync Dropbox account". It says that some files are being used by other applications. But I've closed everything. Even rebooted - TWICE. It's still there! Won't go away. BTW, when I upgraded, there…

I have tried multiple days to share a folder. Could you please allow sharing as no malware found.

I'm on Dropbox 254.4.2518 on Windows 10 and I can't update to any newer version. Every time I manually try to install a newer version, it fails with error code -1073741819 and the message "Installation failed with an unknown error." I've tried installing multiple newer versions using the standard installer, the full…

Hey all, I've been beating my head against the wall for a week now trying to figure out why my Dropbox Finder extension wasn't working. I don't have File Provider and really didn't want to set it up, plus I'm apparently not a candidate. I'm not sure exactly what caused this state. It was either a recent update or some…

I'm trying to download a folder containing three short films I made over 10 years ago (there may also be some publicity material, I can't remember). The folder was created in 2013. I missed the emails from dropbox about deleting my folders but when I did see them, I went back into my dropbox and I managed to restore and…

I have not been able to use DropBox for months. I consistently get this error message whenever I try to send a file. I've used this service, without issue, for years—and now it's completely unusable. For clarity, this happens on my first attempt to send a file. The only way this error makes sense is if my limit of…

Hi there, Hoping someone can assist with this error issue. Am trying to upgrade from Basic to Plus due to hitting storage limits. When I try on Chrome/Safari/Incognito on desktop or mobile, I get the following error after attempting to purchase the monthly plan: Couldn't start subscription due to invalid input. Card…

How can I forever close "update your credit card" banner. Send me an email one week before my account expires. Keeping a banner up for five months in annoying. A little x sign on the left does not work.

I am running the Dropbox desktop app on Mac OS. Every time I try to copy a Dropbox link, it either fails (if I use the right-click menu) or tells me I don't have permission (if I use another interface, such as the app dropdown menu). The same error occurs on the web interface. I have also tried rebooting my computer to no…

The OS is opsnSUSE Tumbleweed Linux, and the desktop environment is KDE Plasma 6 under Wayland. Dropbox has been working flawlessly for years. However, this week I get a constant request to update the daemon on every boot. I have uninstalled the 3 distro provided packages that use the daemon, the daemon was installed per…

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When trying to view my files I receive the message that they cannot be viewed because I am off line. I am online logged into my account. Also the help chat does not work. Any help out there? Thanks

Hello, I'm getting a message that I can't upload files to Dropbox anymore because I'm over the Basic storage limit (2 GB). My files do not reach this capacity, according to a quick calculation I'm actually at around 0.008 GB. No one else on my team is reporting this issue. What is going on? What do I do? I saw Backup files…

I can't get Dropbox on my Windows 11 computer to connect to the rest of the network. No one else at my company is having issues with syncing, so I know it's my computer. I've tried reinstalling Dropbox and using the offline installer. I've tried turning off my firewall during installation. I've tried uninstalling the app.…

Hi there, I saw other users also had this issue. I uninstalled Dropbox from my PC and am now trying to reinstall it. No matter what I try, I get the following: I've tried all different things from the web and advanced install and all.. Nothing works.. Any ideas???

I was in the middle of editing a document when suddenly an error occurred, and I could no longer edit it; it suggested I open a new tab to edit the document. When i opened a new tab, I got this error, "Sorry we ran into a problem. Please try again." I kept refreshing with the same document, no dice. Turns out my entire…

QR code has been deactivated for one of my Dropbox files; how can I obtain a fresh one? Thanks in advance for any help you can render! Regards, David

I have been using Dropbox successfully in my W11 Dell Notebook for few years. Suddenly Dropbox stopped working. I have uninstalled it and tried to install it again. Nightmare! Cant install it and get the 1073741795 error code in every attempt. I have tried builds 266.3.3789 260.4.3183 260.4.2926 240.4.8493 of course using…

Hello everyone, I am having problem in updating my Dropbox Desktop version from 258.4.3749 to 260.X.XXXX: the installation of the new build can't be completed. After few seconds appears the error code 1073741795. My laptop is very old: I am running W11 23H2 obtained through an installation with Rufus and my CPU is an Intel…

Hello, I am experiencing a connection problem with the Dropbox desktop application on Windows 11. The Dropbox website works normally in my browser, and I can sign in to my account and access my files online. However, the desktop application cannot connect and shows the following message: “No Internet connection. Your…

We use Dropbox to share files in a group. Recently a user found after editing a spreadsheet that they could not upload it to their Dropbox folder (using a Windows script they had used successfully for years). Unfortunately, instead of asking for help they spent some time trying to sort the problem out themselves, including…

Dropbox Plan Plus Do you have access to the email linked to the account? Can only receive email, not send, but takes a long time to come through. Are there any devices connected to your Dropbox account? PC Question or Issue I am trying to transfer my account over to my new gmail e-mail address, but I get error message…

Device (Macbook Pro M2) Operating System/Browser (if using the web) (macOS 26.3) Dropbox App Version/Browser Version (243.3.6933) Issue We are using Dropbox via File Provider on macOS 26. The message appears when a local file is made online-only. We see this with Pages, Numbers, and Microsoft Office files. Strangely, it…

I am have been trying to share folders with my team - business related information that has no harmful content or anything that I believe could be considered 'phishing content'. Is someone please able to tell me how I can get this blocker removed? Thanks