-
Getting "Installation failed. The Dropbox installer failed to start." error on my desktop app.
Hi everyone, I have this issue for almost two months now. After some major Dropbox update somewhere at the end of April, if I'm not mistaking, I got continuous sync showing for thousands of files in my desktop app & tried to reinstall it (Windows 11). I get this message each time ever since. I'm not technician at all,…
-
Logged in and saw a 'Pending Deletion' message containing two of my files - will they get deleted?
Hello, I logged in to find a message entitled, "2025-06-13 Content Shared From T Team Pending Deletion" The message contained 2 items, both names of two of my Dropbox files. I checked and I'm only using 631GB of my 2TB plan. Are these two files actually going to be deleted? How can I keep that from happening? Thanks!
-
"We were unable to complete your request" error when trying to join shared folder.
I can't join a shared folder. The error message "We were unable to complete your request" keeps popping up. The owner of the folder set it to "can edit", which means I can supposedly edit and access the folder, but I still can't join.
-
Can't share files. "We’ve interrupted your sharing activity" error.
Hello, I work for a company that provides two-way radio programming software downloads for our end-user customer base. We have multiple links on our Dropbox but only one is giving us an error. The following is what we're receiving after re-uploading the software to Dropbox: Can't Share File Error in call to API function…
-
Excel file reverted to older version and I get an error when checking its version history
Hi, An excel file was reverted to an old version, 31/01/2023. And this is a file that I edited every month. If I check the history of file obtain:
-
Getting an error message "Something went wrong" when I try to share a folder.
I shared a folder and sent a friend the link and it didn't work
-
SSL Certificate error or SSH md5 fingerprint not Ok error.
In our application we our using third party login to dropbox using OAuth. When the app is trying to load the login page it is showing error SSL Certificate error or SSH md5 fingerprint not Ok error while communicating with https://marketing.dropbox.com/oauth2/authorize and after that error shows with dropboxcaptcha.com.…
-
2FA: "key not found" error when trying to use my Titan v2 USB-C security key
"key not found" is the error provided. Error is reproduced on both Windows and Android. [removed per Community Guidelines]
-
One of my team folders disappeared before my eyes with an error that it doesn't exist.
I am manager of a group that has been using Dropbox Basic for at least 7 years. I went to the site using my normal process this evening. "MplsWritersGuild Team Folder" popped up as usual, except then disappeared and a red boxed note appeared "MplsWritersGuild Team Folder does not exist." How can I get it back?
-
'Something went wrong' error on shared links to my files
Whenever I share a link to a file on dropbox I get this error: This is appearing whenever I click share on any files. They are displaying OK within my dropbox view if I just click on a file name, it opens in a window on the right hand side. This is important as I am sharing documents with other people – at the moment they…
-
"We’ve interrupted your sharing activity" error when trying to share files
I received the following error: "We’ve interrupted your sharing activity" error when trying to share files" I see this problem has been happening to others in the forums, and since I don't have a paid account, I'm here asking for help. My account will not allow me to create links to shared files. It was working up until…
-
I got a message that sharing was suspended due to a violation of the T&S
Hello, I’m experiencing the same issue and would like to get in touch with your support team. Thank you.
-
I can no longer share my files; I get an error that some of them may contain phishing content.
Can’t share file. "We’ve interrupted your sharing activity" error. For some reason can't share my files anymore — getting error: "Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because your files might contain phishing content." how to solve this issue?…
-
Having trouble with this job application
Hi Dropbox team Having a similar issue to many other users on the job application page, where the page just sends me back up to the top after clicking "submit". Have checked carefully that none of the required entries are missing, as well as clearing cache and trying to submit via Chrome and Edge + Incognito. There is no…
-
Can I use the Dropbox desktop app on Linux without AppIndicator?
I'm using dropbox desktop on archlinux without desktop environment. I'm using a window manager directly (in specific, awesomeWM). Recently when I start the dropbox desktop, it has a popup message saying I new version of dropbox will not work without AppIndicator, and it said my current environment doesn't support it. And I…
-
I accidentally moved a team folder to my personal folder
as I was saying. I ACCIDENTALLY moved the Parent folder where 100 people using that folder for a company to my OWN SPACE FOLDER.. how to UNDO?
-
Getting an error when trying to share a link
I cant share link to other that cannot connected with dropbox. Its never happened before just a couple days. Its says error for some reason
-
I'm using the new macOS on beta, and the Dropbox app keeps crashing, and asks to restart.
Just installed new macOS 26 beta 1 and dropbox keeps crashing. It asks to restart but then crashes again.
-
My access to shared links is paused - how can I resolve this?
I've contacted support but have heard nothing back yet. I have a Dropbox business acount so my file system heirarchy being funcitional is very important. All of my links have been interrupted and are now broken because of this issue. I'd like to resolve it as quickly as possible to provide my customers with the best…
-
Getting an error that I've hit the number of invites when trying to add many people to my Paper doc.
A friend recommended I use Dropbox to save and send large file, for a while it was working good but I kept getting limit error meanwhile my account is already upgraded so I shouldn’t be getting limit errors when trying to share file with my recipients. Is there a way to fix this because it’s becoming really frustrating.
-
Error message: Unable to unban account
The netball coach asked me to share 4 game videos with her to download and delete but for a very short time I was over my account limit. The link to unban myself does not work, and I've waited weeks (i.e. beyond 24hrs). I use Dropbox all the time and have done so for years without issue. This is the first time I've had…
-
Missing database files and they're not in the deleted files page
Having a bad time with Dropbox this morning; I have raised a customer ticket directly with Dropbox, but wanted to check with the Community as well. My primary use case for Dropbox these days is to use it to host my Keepass database that I access from multiple devices, and my partner also does the same. The set up had been…
-
People are unable to access the ZIP file I sent them via shared link.
Greetings, I just dropped a ZIP file into a subdirectory of the "...DropBox\Public..." folder. I need a small group of people to access (download) this file as part of my science project. I created a link to the ZIP file via the Copy Link feature (Right-click->Dropbox->Copy Dropbox Link" and sent the link out to my group.…
-
My Android photos won't upload to my Dropbox account and now, I can't sign back in either.
Android phots wont upload to drop box. Keep getting "failed fetching latest photos". Tried logging out and logging back in and now its saying "cant connect to drobox. Make sure your online". I don't understand because I am online and connected to the internet.
-
"Your Dropbox is full" error when uploading files to a shared folder
Hi. I met someone at a concert and recorded a video of him interacting with the singer, and would like to send the video file to him. He gave me a Dropbox link to upload the video, but when doing so using the Dropbox Android app, I get a notification of "Upload stopped. Your Dropbox is full." Is this referring to MINE or…
-
"Can't open file" error for the Microsoft Excel files on my iPad.
I cannot open Excel files on my iPad for the last few weeks. I get the error message: "Can't open file. Sorry, something went wrong and [document] can't open. The error doesn't happen on my iPhone or Desktop; only the Microsoft Excel files seem affected. I'm up to date with iPad software and Dropbox app. I would appreciate…
-
"We've interrupted your sharing activity" error when trying to share
I'm trying to share a folder and keep getting the error message: "We’ve interrupted your sharing activity. For details or to contact support, read our help centre article." I've read the article but it's not helpful for next steps because I have no idea which of the issues is causing this error message. I'm on a basic plan…
-
"We’ve interrupted your sharing activity." How can I resolve this error?
I cannot share my files anymore. When attempting to I am getting this message below "We’ve interrupted your sharing activity. For details or to contact support, read our help centre article." I have read the help centre article but am none the wiser. Is there anyone here from Dropbox that can help as customer support is…
-
Can't share files because of violation of Terms of Service error
Hi I have had dropbox on my computer for years now although I have not been using it for quite some time. I recently tried to share a new folder and got the message: "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services…
-
My sharing activity was suspended
Was notified that my shared links are no longer accessible. Cleared all my generated links in settings and tried to recreate and got the following error: Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because your files might contain phishing content.…