Error Messages

I did an advanced reinstall of my Dropbox app, but now it won't start (Windows 11).
Hi, I'm running a fully-updated Win 11 and had the latest Dropbox desktop app. As I'm in China I run Astrill VPN and have both Kaspersky and Malwarebytes apps for security. Dropbox wouldn't load so, after disabling all services and restarting several times, I uninstalled and reinstalled according to this:…
Dropbox Sprig Electron View message on Windows when shutting down my computer.
Application Affected Windows shutdown Device HP Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz, 8 GB Operating System/Browser (if using the web) Windows 10 version 10.0.19045 Dropbox App Version (if using the app) 229.4.5197 full version Question or Issue Every time I shut down my computer, it sits and waits for a…
Cannot create links to share files. "We’ve suspended your sharing activity" error.
Question or Issue: Hi. Please help My any share link doesn't work Thanks Milon
"Camera Uploads is disabled by your admin" error on iOS
So... i think there is something wrong with my dropbox ios app. It worked fine until about 2 hours ago. I have alread logged out, install/uninstall, power cycle the phone, everything level 1 helpdesk has been done. Yes, i have space, the account is working fine from the notebook. For example the screenshot upload from…
"Can't upload - your changes conflict with changes made by someone else"
but there is only one user, me. This document hasn't been touched in months. Can someone advise or help fix? Thanks
My sharing activity has been interrupted for over a week now.
Hi, I've seen lots of posts on this subject, but it seems that the only way for a basic member to resolve is to hope that an admin sees your forum post. There is no reason given why my sharing has been interrupted, so hopefully someone in the know will spot this post and come back to me. #fingerscrossed
I'm getting a "Can’t save the changes" error when editing/trimming video files on www.dropbox.com.
For well over a year, I have been able to trim video clips straight from Dropbox, replace the original file and download them when needed. I have noticed however, that over the course of the last week, I have been unable to do this, and receive the following error: Can’t save the changes Something went wrong and we weren’t…
"Installation failed. The Dropbox installation failed to start" error on Windows 11
Dropbox has worked fine for many years on my Lenovo Thinkpad X1, then suddenly stopped working. The link on the start menu became inactive. Starting Dropbox from dropbox.exe directly said the installation was corrupt. I have downloaded the Installer and the Off-line installer and both give the message "Installation failed.…
"Certain files in this folder can’t be shared due to a takedown request in accordance with the DMCA"
I have a folder with some video lock screens that I made myself back in 2019. Whilst checking that all my links still work, I noticed that I can view the 4 files and play them when logged in, but in private browsing one of the videos is missing saying: "Certain files in this folder can’t be shared due to a takedown request…
I'm trying to permanently delete some shared folders, but it doesn't recognize me as the owner.
Hi everyone, I’m running into a serious issue with Dropbox and would appreciate any insight. I have several folders and files that I originally created and shared in the past. Now, when I try to permanently delete them, Dropbox refuses — saying I need the owner’s help, even though I am the sole owner of the entire account.…
Windows Explorer persistent red X syncing error icon next to my Dropbox files.
Hi, we use Windows Explorer to access Dropbox from our laptops. When opening Dropbox in Windows Explorer, I get a persistent red icon like this showing in the Dropbox root folder: I think this hints to a sync problem. However certain folders can be accessed, but others shows the same issue: In the status bar, Dropbox seems…
Why is my sharing activity interrupted on my account?
Haven't used Dropbox for ages, needing to send a video to an 80yr old friend (taken on my phone today, to show them how to do an easy balance exercise with "wobble foam" aka balance pad. I am getting the Dropbox message of "we have interrupted your sharing". Dropbox won't let me share it to him or get a link to send to…
My sharing activity has been suspended. What can I do, and why did that happen?
Hello, I'm getting this popup error when I'm trying to join a shared folder. What can I do ? PS: I'm a free user.
I get an error that I don't have enough space when trying to upload files through the desktop app
I record my podcasts to a external ****** drive then upload the raw files to dropbox for my editor to bring into the editing software. My problem is that when i move the raw files to my dropbox app on my mac it says not enough space which forces me to upload the files into the website. that transfer can take 8-10 hours.…
Getting "Installation failed. The Dropbox installer failed to start." error on my desktop app.
Hi everyone, I have this issue for almost two months now. After some major Dropbox update somewhere at the end of April, if I'm not mistaking, I got continuous sync showing for thousands of files in my desktop app & tried to reinstall it (Windows 11). I get this message each time ever since. I'm not technician at all,…
Logged in and saw a 'Pending Deletion' message containing two of my files - will they get deleted?
Hello, I logged in to find a message entitled, "2025-06-13 Content Shared From T Team Pending Deletion" The message contained 2 items, both names of two of my Dropbox files. I checked and I'm only using 631GB of my 2TB plan. Are these two files actually going to be deleted? How can I keep that from happening? Thanks!
"We were unable to complete your request" error when trying to join shared folder.
I can't join a shared folder. The error message "We were unable to complete your request" keeps popping up. The owner of the folder set it to "can edit", which means I can supposedly edit and access the folder, but I still can't join.
Can't share files. "We’ve interrupted your sharing activity" error.
Hello, I work for a company that provides two-way radio programming software downloads for our end-user customer base. We have multiple links on our Dropbox but only one is giving us an error. The following is what we're receiving after re-uploading the software to Dropbox: Can't Share File Error in call to API function…
Excel file reverted to older version and I get an error when checking its version history
Hi, An excel file was reverted to an old version, 31/01/2023. And this is a file that I edited every month. If I check the history of file obtain:
Getting an error message "Something went wrong" when I try to share a folder.
I shared a folder and sent a friend the link and it didn't work
SSL Certificate error or SSH md5 fingerprint not Ok error.
In our application we our using third party login to dropbox using OAuth. When the app is trying to load the login page it is showing error SSL Certificate error or SSH md5 fingerprint not Ok error while communicating with https://marketing.dropbox.com/oauth2/authorize and after that error shows with dropboxcaptcha.com.…
2FA: "key not found" error when trying to use my Titan v2 USB-C security key
"key not found" is the error provided. Error is reproduced on both Windows and Android. [removed per Community Guidelines]
One of my team folders disappeared before my eyes with an error that it doesn't exist.
I am manager of a group that has been using Dropbox Basic for at least 7 years. I went to the site using my normal process this evening. "MplsWritersGuild Team Folder" popped up as usual, except then disappeared and a red boxed note appeared "MplsWritersGuild Team Folder does not exist." How can I get it back?
'Something went wrong' error on shared links to my files
Whenever I share a link to a file on dropbox I get this error: This is appearing whenever I click share on any files. They are displaying OK within my dropbox view if I just click on a file name, it opens in a window on the right hand side. This is important as I am sharing documents with other people – at the moment they…
"We’ve interrupted your sharing activity" error when trying to share files
I received the following error: "We’ve interrupted your sharing activity" error when trying to share files" I see this problem has been happening to others in the forums, and since I don't have a paid account, I'm here asking for help. My account will not allow me to create links to shared files. It was working up until…
I got a message that sharing was suspended due to a violation of the T&S
Hello, I’m experiencing the same issue and would like to get in touch with your support team. Thank you.
I can no longer share my files; I get an error that some of them may contain phishing content.
Can’t share file. "We’ve interrupted your sharing activity" error. For some reason can't share my files anymore — getting error: "Error in call to API function /2/sharing/create_shared_link_with_settings: We’ve interrupted your sharing activity because your files might contain phishing content." how to solve this issue?…
Having trouble with this ****** application
Hi Dropbox team Having a similar issue to many other users on the ****** application page, where the page just sends me back up to the top after clicking "submit". Have checked carefully that none of the required entries are missing, as well as clearing cache and trying to submit via Chrome and Edge + Incognito. There is…
Can I use the Dropbox desktop app on Linux without AppIndicator?
I'm using dropbox desktop on archlinux without desktop environment. I'm using a window manager directly (in specific, awesomeWM). Recently when I start the dropbox desktop, it has a popup message saying I new version of dropbox will not work without AppIndicator, and it said my current environment doesn't support it. And I…
I accidentally moved a team folder to my personal folder
as I was saying. I ACCIDENTALLY moved the Parent folder where 100 people using that folder for a company to my OWN SPACE FOLDER.. how to UNDO?

Error Messages

Discussion List