System restore on Windows not completing due to an error referring to the Dropbox folder

Question

I need to do a system restore on Windows. Everytime I do it now, I get a Windows error saying the process failed because of Dropbox. I've tried it literally 10 times. I've deleted the Dropbox cache. I've uninstalled the Dropbox app. I've completely deleted the Dropbox folder and files. I've restarted my computer multiple times and cleared the recycle bin. IT IS STILL NOT WORKING!

This issue has already been called out before (and marked closed?) when it is still on ongoing issue.

https://community.dropbox.com/en/discussion/840332/system-restore-on-windows-not-working-due-to-an-error-referring-to-a-dropbox-folder

This bug has cost me a day of work, and I am still unable to do a system restore, which now is getting to be concerning. I just renewed my Dropbox subscription July for $119.88! I want a solution to this issue and I want credit added to my account for dealing with this! I now have to redownload and sync 50GB+ of data, due to this known bug. My goodness.

Keith · Answer

HI @cyeager, thanks for your patience while we checked this with the team.

Could you try running System Restore directly from the Windows Recovery Environment, please? This time, instead of selecting Safe Mode, go to Troubleshoot > Advanced options > System Restore and choose the same restore point.

Let me know if you still get the error, thanks.

Keith · Answer

Hi @cyeager thanks for giving that a try. We’re looking into this now, and I’ll let you know here as soon as I have an update.

cyeager · Answer

@Hannah Thank you for the quick response. I launched Windows Recovery Environment and then restarted into Safe Mode from there. In Safe Mode I ran System Restore. Once my computer restarted again, I was met with a similar error:

I don't have a VPN and my antivirus (Webroot) has been fully disabled during all of my System Restore attempts.