Error Messages

Hello, Please can I get some help with this persistent problem, it seems like many other users have experienced the same issue. Thank you.

Dropbox is trying to install over my existing installation "Couldn't rename Dropbox to make room for your Dropbox folder". I just want to get rid of it but it's only try Again, or Choose another location. I just want to stop the install but cannot figure out how to quit

When I try to invite a new member to team I get this message "Something went wrong on our end. Close and try again." I have tried many times and get the same message. I have made sure that I am listed as the Admin and the Dashboard says I have only used 2 of my 5 licenses. Does anyone know what could be going on? Thanks.

I've consulted the community. I've cleared my cache, signed out and re-logged back in. I deleted the app and re-installed it, signed back in. Cleared cache, restarted iphone and STILL… getting the "couldn't load file error". I have enough space on both phone and account. Need help. What else can I do?

I have found malware and removed it, but my account remains interrupted for more than a week. I don't have an e-mail with instructions on how to reset/clear the interuption. Can my account please be evaluated and restored, thank you

All I get is a picture of a dog with a bowl and "That Didn't Work for Some Reason". How do I find the reason?!?!

As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox…

I've long had a 2T individual plan for organizing family info. But I am not able to share access to any of the files with my wife, since she has an unpaid plan (I assume). When she logs into her account she never sees anything I have shared. So I now upgraded to a Family plan, and she is now a member. When I go to move any…

Since this update, dropbox triggers a restart crash loop on explorer.exe, presumably because it is trying to load context menu stuff: ``` Faulting application name: Explorer.EXE, version: 10.0.26100.8457, time stamp: 0xf263d9e9 Faulting module name: ntdll.dll, version: 10.0.26100.8328, time stamp: 0x0022b8e0 Exception…

I recently had to change my google password. When I signed back into dropbox, it prompted me to assign a new dropbox folder, and was unable to merge with my existing folder. It now wants to create a new folder location every time I log in. The folders don't sync, and don't seem to talk to one another. How do I restore the…

I use Dropbox for a single file transfer once per week. On the first attempt for this week I get an error message "You've hit the limit of invites for today. Try again later". Trying again at a later time only provides the same error message. Its kind of annoying that this is happening at all. Is there any quick fix I can…

Suddenly, I cannot upload anything to my Dropbox folder (I only use the site, not an app), even basic small text files. All uploads are failing despite plenty of space remaining. Help!

Hello, after moving my Dropbox folder from C:\ to D:\ on my PC (Windows 10), I got the error message "couldn't start Dropbox" together with the following detailed error message: bn.BUILD_KEY: Dropboxbn.VERSION: 250.4.3245bn.constants.WINDOWS_SHELL_EXT_VERSION: 90bn.is_frozen: Truemachine_id:…

I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above files in my Dropbox folder of "The application "Dropbox" could not be found." and nothing will sync, even though Dropbox is…

I'm trying to use the MCP site, but https://mcp.dropbox.com/.well-known/oauth-protected-resource is 429ing from any IP that I hit it from.

For some reason now, I’m getting an error message trying to share a file or folder from my Dropbox. I have the Basic account and therefore no support from Dropbox. I have tons of files I need to have access to share or to be able to recover them and move to a friendlier service. Any help would be greatly appreciated. 

Hi Dropbox team,I’m using the official Dropbox MCP endpoint with Claude Cowork:https://mcp.dropbox.com/mcpThe OAuth connection works correctly. Claude can authenticate and the WhoAmI/account check succeeds.However, Dropbox file/folder operations fail with this error:API Error: 400{"type": "error","error": {"type":…

I'm reporting a bug in the official Dropbox MCP server (https://mcp.dropbox.com/mcp) that makes it unusable with Anthropic's Claude API (Claude Code, Claude Desktop, and any other Claude client that loads MCP tool schemas). Whenever the Dropbox MCP server is connected, Claude sessions intermittently fail at the very first…

Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Dropbox is crashing since I installed macOS Tahoe 26.4 (Beta 1) this morning. The errormessage is: DYLD_LIBRARY_PATH: Nonecwd: '/' real_path='/'…

Question or Issue Android app crashing on s25ultra. Phone sent a message saying this and to put it in deep sleep. The dropbox app has not been working well with word 

(Kind of amazed that I today can't find anything when search on Preparing to move [to] … Can't believe I'm the only one having this problem. ) Been using Dropbox since 2010 and it has had it's ups and downs and definitely feel it has worsened user experience since Dropbox changed to Apples file-provider services in…

Every time I open my computer, I get a warning saying I am over my storage limit. It says I am 3x over my storage limit, but when I follow the prompt to delete files, there are no files remaining in my Dropbox. In addition to that, I cannot delete dropbox so I stop getting this warning— It keeps saying it is open, but it…

 I really want to use Dropbox. On 1/23/25, I paid $128.21 with a card ending in 7029. On 1/20/25, I paid another $228.21 on a credit card ending in 6581. I also had an account before that which you told me had expired. Actually, I never got it to work. I have tried many times to get it set up, but after 2 or 3 hours trying…

Hi - I've been trying for the last couple of days to open a file in dropbox on my iMac. It’s a file I access al the time and was working fine before I went away on vacation last week. While away I accessed the file on my iPad but now that I’ve returned I can’t open it on my computer anymore. I’ve downloaded it and renamed…

When I try to share a file it says that I have had too many invites today; wait 24 hrs. and try again. I have not shared any that day and when I wait 24 hours I get the same message.

When I run "sudo apt update" on my system I get an error about the Dropbox key being stored in legacy trusted.gpg keyring (/etc/apt/trusted.gpg) and apt-key being deprecated. I searched google for an hour or so and tried multiple different solutions but can't find anything that works. It seems that the public key needed to…

Warning: OpenPGP signature verification failed: http://linux.dropbox.com/debian trixie Release: The following signatures were invalid: BADSIG FC918B335044912E Dropbox Automatic Signing Key <linux@dropbox.com> Error: The package repository 'http://linux.dropbox.com/debian trixie Release' is not signed. please add new key…

I keep trying to add people to a folder and am getting "There was a problem completing this request"