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My macOS desktop app has been stuck syncing 10MB for 3 days.
Application Affected Dropbox Device MacBook Air Operating System/Browser (if using the web) OS 15.7.3 Dropbox App Version (if using the app) 238.4.6305 Question or Issue Three days ago I noticed an error message at the top of the finder window which was open to my Dropbox folder (stored in "locations"). The message said…
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“Can't open the file because the file format/extension is not valid.” error on website/desktop app.
Hi, I’m having a serious issue with Dropbox where many of my files appear in the correct folders on both my computer and on Dropbox.com, but none of those specific files will open. I receive errors like: “Cannot open the file because the file format or file extension is not valid.” Here’s what’s happening: * I can see the…
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Having issues locating some of my content both online, and the app.
Device Problem happens in all computers and the web version Operating System/Browser (if using the web) Windows 11, Artix Linux Dropbox App Version/Browser Version 241.4.4795/Chrome 144, Chromium 144 Question or Issue I have a huge folder with multiple other folders inside, with names from A to Z. Currently I cannot see…
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Dropbox fails to install on my new Mac M4 running Tahoe.
I've tried multiple time to install dropbox using both the regular install and the offline install. I enter my password and then get this error (and if I drag the dmg to applications, I just get a shortcut to the installer). I reviewed this thread -- same problem, no solution. Any suggestions? Thank you!
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I'm trying to share a folder with others, but Dropbox says I've been banned.
Device Lenovo X1 Gen 6 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 200.4.8609 Syncing Status Syncing but 1 file is unable to update I have tried to share a folder with 5 others but get "banned member" as a message. Is that them or me? I have tried sharing to some of them…
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"Video not available or not supported for this browser" error on Safari
Hi, I have uploaded several videos to a Dropbox folder, but when I try to view on a computer (Mac, Safari (v.26) Mac OS - Tahoe 26 -- recently updated), I get the image below with a "spinning" box. Never had this problem before, and I can download the video back to the computer and it plays fine. I can also view the videos…
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Error when automatically backing up files to Dropbox through third party app on Android
Hello, I’m experiencing an issue that appears to be a recent change in Dropbox behavior. I use a third-party application on my Android phone that backs up data to Dropbox. The app automatically connects using Dropbox integration, selects the Apps folder, and creates its own subfolder inside it where backups are stored.…
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"Something went wrong" error when trying to preview files on the website
Device Normal Desktop comptuer) Operating System/Browser (if using the web) (Windows 10 home Question or Issue When I load into the page, I can briefly see my dropbox files for like 3.46 second before it load this error up: Something went wrong An unexpected error occurred, but don’t worry—your files are safe, and our team…
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I can't access my Dropbox account through a web browser.
Device (Macbook Pro 2019) Operating System/Browser (if using the web) (macOS Sequoia 15.7.3) Dropbox App Version/Browser Version (Safari version 26.2 (20623.1.14.18.4)) Question or Issue I cannot access my account via this device, eventhough it works in my friend's device. When I refreshed the page, it seemed ok but after…
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I can't share files with non-members; they're being asked to sign up to Dropbox.
I need to share various files (spreadsheets) with non-members. It is just one file per customer and I only have 30 or so customers. I have tried using both the "share" option and the "copy Dropbox link". Neither works and my customers tell me that they are also being asked to sign up to dropbox rather than just letting…
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I'm seeing a 403 error when trying to upload files from Google Drive to Dropbox.
Device HP pavillion Operating System/Browser (if using the web) (Windows 11) Syncing Status ("Up to date") Question or Issue Using the Upload tab and "import from google drive" after selecting my google account I receive the following message/ screen. Please help
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"We've interrupted your sharing activity..."
Question or Issue For 24 hours now, I've been receiving errors when requesting links to share files in Dropbox. * I distribute music education content on Patreon via Dropbox * This has been the case, without errors, since 2014 * I have not received emails from Dropbox about potential phishing/malware * Sharing fails…
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What does the "Delete from your Dropbox account and all devices" message mean?
Using the macOS desktop app. I'm deleting files from Dropbox via Finder like I do in non-Dropbox folders. Please explain what it's asking simply, I do not understand and do not want to do something that I don't want it to do like finding the file on my hard drive and deleting it in a different non-Dropbox folder (which is…
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Receiving errors from Dropbox API
Hello we've had intermittent issues with the Dropbox API, where some users within our org are unable to upload pictures or docs. In our Kibana logging we are seeing this error occur: :Error= com.dropbox.core.NetworkIOException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to…
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The Fedora repo config is currently broken
Application Affected Dropbox Linux app. Device HP Victus 16. Operating System/Browser (if using the web) Fedora Linux Workstation 43. Dropbox App Version (if using the app) Dropbox daemon version: 240.4.8493 Dropbox command-line interface version: 2026.01.15 Question or Issue I installed the latest rpm package and it also…
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The "Contact support" page in the Dropbox Help Center results in an error message.
Device MacBook Pro Operating System/Browser (if using the web) macOS 26.2 Dropbox App Version (if using the app) N/A Question or Issue Clicking "Contact support" in Dropbox Help Center results in fatal error message. My browser is Safari.app. https://www.dropbox.com/get_help
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I'm unable to view my files on the web as I'm getting a 'something went wrong' error
Help, I'm unable to view my dropbox files. When I log in, it just keeps displaying the following error message. I've tried on different browsers, incognito mode, different wifi networks. Nothing works. This is getting me real worried.
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I see a "Sorry, xxxxxx.docx is stored in an unsupported server location" error for Word files.
Device iPad Operating System/Browser (if using the web) (Windows 10 Dropbox App Version/Browser Version Chrome 124, Safari 17 etc. Question or Issue When trying to open a document stored in Dropbox in Word the following message appears: Can’t open file. Sorry, xxxxxx.docx is stored in an unsupported server location. How…
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Dropbox updater crash in event log on Windows 11
My event log has this error +The DropboxUpdater InternalService 123.0.6299.109 (DropboxUpdaterInternalService123.0.6299.109) service terminated with the following service-specific error: Incorrect function. Is this something that is known and should I be addressing it in some way?
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Why am I getting a 'Couldn't start Dropbox' permission error on Windows 11?
Application Affected Dropbox Desktop Device Lenovo AIO Operating System/Browser (if using the web) Windows 11 v25H2 Dropbox App Version (if using the app) Newest (won't open) Question or Issue I am not able to open the desktop application on my computer although I can login online. I only have 2 devices connected, newest…
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I can't share folders; I'm seeing a "we’ve interrupted your sharing activity" error message.
Hi Dropbox Support Team, I hope you’re having a good week. I am reaching out because I’ve been having some trouble sharing folders on my account recently. I have checked the Help Center for a solution, but I haven't been able to get it working yet. As a paid subscriber, I would really appreciate it if you could take a…
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Suddenly unable to share any files
When I try to share any file I get an error "We've interrupted your sharing activity. For details or to contact support read our help center article". I read the article and I can't find any files that could violate the terms. I don't understand what is the reason for the blocking. I created a simple test .txt file with…
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Dropbox created a new folder after reinstalling and I can't access my Downloads folder.
Application Affected Drobox Device Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) Trying to reinstall Question or Issue I let CCleaner clean my Windows 10 desktop registry (I know.... big mistake). Afterward Dropbox did not work. I uninstalled and tried to reinstall (regular -…
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Error that my sharing activity has been interrupted, but I'm not sure why. How to resolve?
Hello, When I try to share any file I get an error "We've interrupted your sharing activity. For details or to contact support read our help center article". I read the article and I can't find any files that could violate the terms. I don't understand what is the reason for the blocking. It is impossible to contact…
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I get an error that "dropbox.exe" can't be found after installing the Dropbox app on Windows 11.
installando dropbox per desktop, dopo l'installazione mi dice che non trova "dropbox.exe", che è invece presente. Sistema operativo Windows 11 25H2.
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I've been getting a "we've interrupted your sharing activity" error due to "phishing".
Device mac mini Operating System/Browser (if using the web) OS 15.7.3 Dropbox App Version (if using the app) Syncing Status up to date Question or Issue Hello, Same issue as many others - "we've interrupted your sharing activity". I've read through the articles and nothing applies. None of my files have changed, it just…
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My Windows desktop app can't sync 19 files (I'm asked to give permission for access).
Device Lenovo desktop) Operating System/Browser (if using the web) Windows 11 automatically updated, Chrome Browser also updated automatically Dropbox App Version/Browser Version 238.4.6305 updated regularly Question or Issue Dropbox recently had a "disagreement" with One Drive following a Microsoft update and was unable…
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Dropbox keeps asking me to relink the app after moving the local folder to another location.
I have a ubuntu 22.04.3 LTS desktop. It has a SSD on which OS is installed and a HD for other non-OS things. By default Dropbox store local data in Home dir of ubuntu. I was running out of storage, so i moved it to my HD (using Move option in preferences). It worked well, but as soon as I restart my system, Dropbox always…
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I can't deactivate my Dropbox free trial because of an error
Dropbox Plan (Advanced Free Trial) Payment Method None How did you upgrade? (Via the Dropbox website) Question or Issue Whenever I try to add new teams or try to deactivate my Dropbox free trial, I only got "Something went wrong on our end. Close and try again.". Before this occurred, I started a 10 TB free trial, only to…
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Error that my sharing activity has been interrupted because files might contain phishing content.
Device Dell Zbook Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 238.4.6305 Syncing Status Up to date" Question or Issue I was unable to copy sharing link to one of my colleague, of the folder which is already shared and being used in multiple of my devices and shared persons'…