"We were unable to process this transaction" error when trying to upgrade to Dropbox Standard

midlandartdepartment

Every time I try to sign up for dropbox standard, I get an red error message saying "We were unable to process this transaction. Please try again or contact support." I know this card works. I've contact support but was left on read after describing the problem.

How do I upgrade my plan? Thanks!

Hannah

Thanks for bringing this to our attention, @midlandartdepartment.

I just located your ticket in our system, passed your comments along and raised its priority, so the agent working on your case will have an update for you very soon.

In the meantime, if you're having this issue when trying to upgrade through our website, make sure to try a different browser or a private browsing window, to see if it helps.

If you need anything else, please let me know.

Thanks!