Error Messages

 

Discussion List

  • Can't get rid of a red X next to a folder in my Dropbox folder on Windows 11

    Hi again, this is a minor(?) but persistent bug I've been experiencing for a while now in Dropbox for Windows 11. After making certain folders online or offline some time back, this one particular folder has a red X, which in turn puts a red X on the entire Dropbox folder. I can't figure out what the issue is. Everything…

  • I can't access Dropbox in Kazakhstan

    It looks like Dropbox has recently become inaccessible in Kazakhstan. Many users here can no longer access the website or sync their files without using a VPN. I also checked an availability monitoring site, and it confirms that Dropbox is being blocked: link. Could you please confirm whether you're aware of this issue? Is…

  • "To manage these settings, sign in on the same computer you used to start this backup."

    This morning my Macbook Pro told gave me a quick message about Dropbox backups and some files not be available for backup. Since I haven't used Dropbox backup, I didn't worry about it. But when I clicked the message to make it go away, my desktop is gone! I found the "old backup" file and I'm trying to restore that, but in…

  • I get a "We’ve interrupted your sharing activity" error when trying to share a folder

    Hi I’m having issues with Dropbox sharing after years of no issues at all. When I try to share a folder, I receive this message: "Couldn't complete share. We’ve interrupted your sharing activity. For details or to contact support, read our help center article." I cannot share any folders anymore. The help center indicates…

  • Dropbox says my account is out of space, even though I have 0 files in my account.

    I have been a user on a church's account for years. They pay for dropbox and upload videos into their folder and I go on to their account for purposes of downloading the video for use elsewhere. This has been the case for at least 4 years. Now I can't access their folder anymore because dropbox says that my account is out…

  • API metadata rate‑limit lockout during large backup — please advise

    Hi Dropbox Support, I'm on a 3 TB plan and I'm backing up a large music‑production library (~1.2 TB, ~130,000 files) to my Dropbox using rclone. After several backup runs today, my account's metadata/listing API appears heavily rate‑limited: a request to list even my 8 top‑level folders returns nothing after 20+ seconds…

  • My Mac desktop app is stuck on "Reconnecting to the internet. This may take a moment".

    Already submitted this here: https://old.reddit.com/r/DropboxOfficial/comments/1ulvz55/reconnecting_to_internet_this_may_take_a_moment/ This has been happening for around the past week. I am on macOS 26.5.2 and Dropbox 258.4.3749 on a M5 Pro MacBook Pro. I've tried reinstalling Dropbox and updated macOS. How can I get this…

  • I can't copy a file to my Dropbox account (I get an error that I'm over the storage limit).

    Hi all, I'm trying to copy files to my dropbox from a link that someone shared with me. I have 2GB of storage free on my account, and the files are around 400MB. However when I try to copy even just one file to my account, it says I've exceeded my storage limit and it won't copy the file. I've tried clearing cookies,…

  • I'm getting a "Couldn't start Dropbox" error on my macOS 15.7.7

    Application Affected Dropbox Desktop App Device M1 MacBookPro 2021 14” Operating System/Browser (if using the web) macOS 15.7.7 Dropbox App Version (if using the app) 258.4.3749 Question or Issue Dropbox will not let me open. I have tried uninstalling, re-installing, etc etc but nothing is working. This happens after I…

  • Error downloading a zip file that's smaller than 4 GB

    I can see how many gbs the file is, but when I go to open, download, or send it, I keep getting error messages that the file couldn't be downloaded and other error messages—cant find one, but the other one said it could open zip files but some issue. The zip file is smaller than 4gb

  • Email address stuck as "already taken" even after freeing it up from another account

    I need assistance changing the email address on my primary Dropbox account. My original Dropbox account uses ...@crownheights.co. I would like to change the email address on that account to ...@gmail.com. A separate Dropbox account was previously associated with ...@gmail.com. To free up that email address, I deleted the…

  • Error installing Dropbox app on Fedora 43: "Trouble connecting to Dropbox servers"

    When trying to install Dropbox on my Fedora 43 I get the folllowing error message "Trouble connecting to Dropbox servers. Maybe your interned connection is down, or you need to set your http_proxy environment variable." Downloaded dropbox rpm from here: https://www.dropbox.com/install-linux Any thoughts? Unfortunately I'm…

  • Dropbox is stuck on storage overflow and will not update.

    I am a long-time basic user with 6GB of storage. I recently changed phones and as part of that process, moved Camera Uploads to the new phone. The old phone had 5G of photos, most of which I had deleted from DropBox. However, when I connected the new phone's Camera Upload, DropBox reset all the deleted-from-Dropbox files…

  • Dropbox says I can't add a shared folder, because I don't have enough space (not true).

    I have used 1.37 out of 8GB of space in Dropbox, 6GB of which is from referrals. I have been sent a shared Dropbox folder to add to my Dropbox but it takes me to a new plan page with the message " Your account is almost out of storage". I don't know the size of the new file but likely to be far less than 1GB. Why is…

  • I'm unable to install the desktop app; I get an error that Dropbox Lite is installed.

    If i install the desktop installer i get error: can not continue because MS store version is installed. Also no installation possible with MS Store. I did cleanup discripted in FAQ @ website. Dropbox lite no problem.. What must i do ?

  • The Dropbox app no longer starts on my Windows 10 computer.

    Since today Dropbox does not start anymore on my Windows 10 laptop. Any help would be very appreciated. I got this error message: bn.BUILD_KEY: Dropbox bn.VERSION: 256.4.3790 bn.constants.WINDOWS_SHELL_EXT_VERSION: 95 bn.is_frozen: True machine_id: 5439d19e-49d2-4cd8-8b9c-6519698b4a2b pid: 13476 cwd:…

  • My Dropbox icon is missing from my Windows task bar, but the app still syncs.

    My Dropbox icon on the Windows task bar has recently disappeared. I have tried all the obvious solutions without success. One option suggested was to uninstall Dropbox and then reinstall from my account on-line. However, I cannot uninstall - the error message reports "uninstall failed." Dropbox is working OK and syncing…

  • Cannot open any Dropbox Paper documents

    I'm experiencing a Dropbox Paper issue that started about 3 days ago and has not resolved. Symptoms: All existing Dropbox Paper documents return a 404 error when opened. Creating a new Dropbox Paper document appears to succeed (the file is created in the folder), but opening it immediately results in a 404 error.…

  • The Dropbox desktop app on my Mac is using too much memory.

    I have been a user for well over a decade. I could not find a place to post bugs… Memory leak:

  • "Your device couldn't connect to the server" error on the desktop app on macOS

    Device iMac 2024 Operating System/Browser (if using the web) Tahoe 26.2 Dropbox App Version (if using the app) v241.4.4853 Syncing Status "Up to date" Question or Issue I recently set up my existing company Dropbox account on my new iMac. All the folders/files appeared to sync fine and I can open individual ones with no…

  • Win64 console errors: electron\dropbox\shell\common\crashpad_lib_loader.cc

    on Windows 11 25h2 from time to time i'm getting these errors when starting Dropbox via a delayed launcher console script, and the only solution so far is to just wipe manually the bin folder and reinstall Dropbox (without uninstalling). Dropbox is installed in user scope, not machine scope and I think this happens…

  • Dropbox failing to update and starting service timeout errors on Windows

    Hi, I have had this problem for some time. I often collect event IDs 7000, 7009, and 10005 and find that the app doesn't work. I'm using Kaspersky Plus and even if it never gave me problems with Dropbox I still tried to add the app and updater client to the exclusions. But the problem remains. Event ID in successione sono:…

  • I get a “Something went wrong” error when entering the code for my recovery email address

    I am trying to add a recovery email address, but I get to the point of entering the verification code that is emailed, I get an error message stating “Something went wrong. Please try again.” as soon as I type the last number.

  • I'm getting an Error 400 when previewing files on my account

    I recently purchased your lifetime plan, but I am still having problems opening my downloaded documents. Both my old downloaded files and the new ones I download are not opening correctly and keep showing “Error 400”.I have already tried downloading the files again, but the issue still continues. Because of this, I…

  • "We’ve interrupted your sharing activity because you tried to share a file that may contain malware"

    Received the above warning on 23 May and removed the affected file. However, my file sharing is still restricted. Please review my account and provide instruction to remove the restriction or next steps.

  • We've deleted a large shared folder, but it's still taking up space from my Dropbox account

    I recently had large data (1.4TB much more than the limit for my account) stored in my Dropbox folder. This folder is created and the data were shared by my coauthor. Now, both of us don't see the shared folder because we decided to remove the folder to save storage charge. But I still see the warning sign saying I am…

  • I keep being asked to download the proprietary daemon to use Dropbox on Linux Mint.

    Linux Mint 22.1 running Cinnamon Hello, Each time I reboot, a window pops up asking me to install the proprietary daemon. Clicking either OK, or Cancel yealds the same results, it pops up again next time I reboot. Also, the option "Don't show this again" gets ignored. Dropbox is installed OK, and it seems to work fine.…

  • Dropbox app crashes my PC since last update on Windows 11 - it reboots the machine immediately

    Hello, Today on may 29, while trying to move files from windows 11 desktop to dropbox, dropbox crashed my PC so quickly there wasn't even a BSOD. It happened 3x in a row, after which I used task manager to discern the culprit: Dropbox. Every time it booted and made connection the PC would instantly crash within 30 seconds…

  • My sharing is still interrupted, even after permanently deleting Dropbox files

    I have a basic account. I had current usage of 2.52 of 3GB; was told "we've interrupted your sharing activity", which applied to all files. I read the article about why it might be happening. I was urged to upgrade. Instead I permanently deleted several items I had already deleted, in order to "empty my trash". It now…