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I get a “Something went wrong” error when entering the code for my recovery email address.
I am trying to add a recovery email address, but I get to the point of entering the verification code that is emailed, I get an error message stating “Something went wrong. Please try again.” as soon as I type the last number.
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I'm getting an Error 400 when previewing files on my account
I recently purchased your lifetime plan, but I am still having problems opening my downloaded documents. Both my old downloaded files and the new ones I download are not opening correctly and keep showing “Error 400”.I have already tried downloading the files again, but the issue still continues. Because of this, I…
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"We’ve interrupted your sharing activity because you tried to share a file that may contain malware"
Received the above warning on 23 May and removed the affected file. However, my file sharing is still restricted. Please review my account and provide instruction to remove the restriction or next steps.
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We've deleted a large shared folder, but it's still taking up space from my Dropbox account.
I recently had large data (1.4TB much more than the limit for my account) stored in my Dropbox folder. This folder is created and the data were shared by my coauthor. Now, both of us don't see the shared folder because we decided to remove the folder to save storage charge. But I still see the warning sign saying I am…
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I keep being asked to download the proprietary daemon to use Dropbox on Linux Mint.
Linux Mint 22.1 running Cinnamon Hello, Each time I reboot, a window pops up asking me to install the proprietary daemon. Clicking either OK, or Cancel yealds the same results, it pops up again next time I reboot. Also, the option "Don't show this again" gets ignored. Dropbox is installed OK, and it seems to work fine.…
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Dropbox app crashes my PC since last update on Windows 11 - it reboots the machine immediately
Hello, Today on may 29, while trying to move files from windows 11 desktop to dropbox, dropbox crashed my PC so quickly there wasn't even a BSOD. It happened 3x in a row, after which I used task manager to discern the culprit: Dropbox. Every time it booted and made connection the PC would instantly crash within 30 seconds…
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My sharing is still interrupted, even after permanently deleting Dropbox files.
I have a basic account. I had current usage of 2.52 of 3GB; was told "we've interrupted your sharing activity", which applied to all files. I read the article about why it might be happening. I was urged to upgrade. Instead I permanently deleted several items I had already deleted, in order to "empty my trash". It now…
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I can't generate links because I keep getting a phishing error message.
Hello, Please can I get some help with this persistent problem, it seems like many other users have experienced the same issue. Thank you.
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Getting an error that the desktop app couldn't rename my Dropbox folder - how can I stop this?
Dropbox is trying to install over my existing installation "Couldn't rename Dropbox to make room for your Dropbox folder". I just want to get rid of it but it's only try Again, or Choose another location. I just want to stop the install but cannot figure out how to quit
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I get an error whenever I try to invite a new member to my Dropbox team.
When I try to invite a new member to team I get this message "Something went wrong on our end. Close and try again." I have tried many times and get the same message. I have made sure that I am listed as the Admin and the Dashboard says I have only used 2 of my 5 licenses. Does anyone know what could be going on? Thanks.
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Getting a "couldn't load file" error in the mobile app on iOS
I've consulted the community. I've cleared my cache, signed out and re-logged back in. I deleted the app and re-installed it, signed back in. Cleared cache, restarted iphone and STILL… getting the "couldn't load file error". I have enough space on both phone and account. Need help. What else can I do?
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"We’ve interrupted your sharing activity because you tried to share a file that may contain malware"
I have found malware and removed it, but my account remains interrupted for more than a week. I don't have an e-mail with instructions on how to reset/clear the interuption. Can my account please be evaluated and restored, thank you
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A Dropbox user sent me a shared link, but it gives me an error message.
All I get is a picture of a dog with a bowl and "That Didn't Work for Some Reason". How do I find the reason?!?!
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I'm getting a startup error for the desktop app on my Windows computer.
As the title suggests, upon opening Dropbox, I am prompted with this error: This occurs when Dropbox attempts to register the Windows Cloud Files filter during startup. I've uninstalled Dropbox, checked my firewall, everything. Nothing seems to have fixed it. Upon opening the error message: bn.BUILD_KEY: Dropbox…
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The latest W11 update (2026-05-13 KB5087051) has broken Dropbox and Windows Explorer
Since this update, dropbox triggers a restart crash loop on explorer.exe, presumably because it is trying to load context menu stuff: ``` Faulting application name: Explorer.EXE, version: 10.0.26100.8457, time stamp: 0xf263d9e9 Faulting module name: ntdll.dll, version: 10.0.26100.8328, time stamp: 0x0022b8e0 Exception…
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Dropbox app wants to create new Dropbox folder on desktop every time I sign in
I recently had to change my google password. When I signed back into dropbox, it prompted me to assign a new dropbox folder, and was unable to merge with my existing folder. It now wants to create a new folder location every time I log in. The folders don't sync, and don't seem to talk to one another. How do I restore the…
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"You've hit the limit of invites for today" error on my very first share of the day
I use Dropbox for a single file transfer once per week. On the first attempt for this week I get an error message "You've hit the limit of invites for today. Try again later". Trying again at a later time only provides the same error message. Its kind of annoying that this is happening at all. Is there any quick fix I can…
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Suddenly I can't create or upload files through the Dropbox website
Suddenly, I cannot upload anything to my Dropbox folder (I only use the site, not an app), even basic small text files. All uploads are failing despite plenty of space remaining. Help!
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I moved the Dropbox folder to my D:\ drive, and now I'm getting a startup error.
Hello, after moving my Dropbox folder from C:\ to D:\ on my PC (Windows 10), I got the error message "couldn't start Dropbox" together with the following detailed error message: bn.BUILD_KEY: Dropboxbn.VERSION: 250.4.3245bn.constants.WINDOWS_SHELL_EXT_VERSION: 90bn.is_frozen: Truemachine_id:…
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macOS Sequoia 15.5 - Getting a message that "The application couldn't be found", after an update.
I've been a Dropbox user for many years. Within the last few months, whenever Dropbox automatically updates on my Mac currently running macOS 15.5 I've noted that in Finder I will see a message above files in my Dropbox folder of "The application "Dropbox" could not be found." and nothing will sync, even though Dropbox is…
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I can’t create a new shared link on Dropbox; I get an error.
For some reason now, I’m getting an error message trying to share a file or folder from my Dropbox. I have the Basic account and therefore no support from Dropbox. I have tons of files I need to have access to share or to be able to recover them and move to a friendlier service. Any help would be greatly appreciated.
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Dropbox MCP server tool schema incompatible with Anthropic/Claude strict tool validation
Hi Dropbox team,I’m using the official Dropbox MCP endpoint with Claude Cowork:https://mcp.dropbox.com/mcpThe OAuth connection works correctly. Claude can authenticate and the WhoAmI/account check succeeds.However, Dropbox file/folder operations fail with this error:API Error: 400{"type": "error","error": {"type":…
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The app seems to be crashing on macOS Tahoe 26.4 (Beta 1)
Application Affected Dropbox Device mac studio Operating System/Browser (if using the web) macOS 26.4 Beta 1 Dropbox App Version (if using the app) 241.4.4853 Question or Issue Dropbox is crashing since I installed macOS Tahoe 26.4 (Beta 1) this morning. The errormessage is: DYLD_LIBRARY_PATH: Nonecwd: '/' real_path='/'…
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The mobile app is crashing on my S25 Ultra Android.
Question or Issue Android app crashing on s25ultra. Phone sent a message saying this and to put it in deep sleep. The dropbox app has not been working well with word
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A "Preparing to move to ..." error keeps showing up on my macOS 26.4 (File Provider).
(Kind of amazed that I today can't find anything when search on Preparing to move [to] … Can't believe I'm the only one having this problem. ) Been using Dropbox since 2010 and it has had it's ups and downs and definitely feel it has worsened user experience since Dropbox changed to Apples file-provider services in…
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Dropbox persists I'm over the space limit and I can't delete the desktop app.
Every time I open my computer, I get a warning saying I am over my storage limit. It says I am 3x over my storage limit, but when I follow the prompt to delete files, there are no files remaining in my Dropbox. In addition to that, I cannot delete dropbox so I stop getting this warning— It keeps saying it is open, but it…
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I paid twice for a Dropbox plan, and I still see that it has expired. What do I do now?
I really want to use Dropbox. On 1/23/25, I paid $128.21 with a card ending in 7029. On 1/20/25, I paid another $228.21 on a credit card ending in 6581. I also had an account before that which you told me had expired. Actually, I never got it to work. I have tried many times to get it set up, but after 2 or 3 hours trying…
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I'm seeing a 400 error when opening an Excel file on my macOS desktop app.
Hi - I've been trying for the last couple of days to open a file in dropbox on my iMac. It’s a file I access al the time and was working fine before I went away on vacation last week. While away I accessed the file on my iPad but now that I’ve returned I can’t open it on my computer anymore. I’ve downloaded it and renamed…