Error Messages

My Dropbox links have been suspended, but I didn't receive any emails.
Hi, I run a business using my dropbox links and anytime people try to click on them it says they're broken or not working, here's what I see. It has been like this for almost 32 hours. I NEED this back running for my business and the chatbot Ais not helping. Also this comes up when I share copy my links It might be the…
Getting an error when logging in my Dropbox account on an Android device
Application Affected Dropbox Samsung Note 10.1 Operating System/Browser (if using the web) Andriod Dropbox App Version (if using the app) (200.4.7123 - found in app settings or About section) Question or Issue "Error completing Goodle authentication. Please try again, or if the issue persists, sign in using your email and…
Files won't delete, repeatedly removing access won't free up space
Device - iphone 16 and MacBook Pro Operating System/Browser (if using the web) - Sequoia 15.7.3/Chrome Question or Issue I've had the "You're out of storage" message for about a year but most of my dropbox usage is temporary file viewing (via "viewed links") that is sent to me from other people for quick download to my…
I can't share any links - Dropbox says my files contain phishing content.
Dear Dropbox Support Team, I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.” I’m unsure why I received this message, and it’s severely impacting my Dropbox experience. It's not specific to any one file. I cannot get the link to share ANY of my files. I always…
My Mac desktop app shows sync issues due to permissions, but all settings are correct.
Device (Mac Sudio Operating System/Browser (if using the web) Mac OS 26.2 Tahoe Dropbox App Version (if using the app) 241.4.4853 Syncing Status (Upto date) Question or Issue I am getting sync issues for several files (see message) asking for "permissions," which all permissions in system settings are already given, so I…
Updating to File Provider API has made my Mac unusable
Hi all, I'm joining the "File Provider API broke my computer" dance and sure wish I had read more in this forum before attempting to update. Dropbox had consistently been using 600-800MB RAM even when idle, so I was hoping the update would fix the issue (it did not). The update initially ran smoothly, and I left the…
I'm trying to add Dropbox as a location in Files app, but it says syncing is paused.
I cannot use dropbox as a location to select files from on iphone ios 26.2.1 I have restarted, installed everything over and over. Removed preview app, and nothing. Application Affected dropbox on iphone Device iphone 17 pro ios 26.2.1 Operating System/Browser (if using the web) files iphone app Dropbox App Version (if…
I can't share a folder;"Couldn’t complete share.We’ve interrupted your sharing activity".
Question or Issue I can't share a folder;"Couldn’t complete share.We’ve interrupted your sharing activity"
"Your device couldn't connect to the server" error on the desktop app
Device iMac 2024 Operating System/Browser (if using the web) Tahoe 26.2 Dropbox App Version (if using the app) v241.4.4853 Syncing Status "Up to date" Question or Issue I recently set up my existing company Dropbox account on my new iMac. All the folders/files appeared to sync fine and I can open individual ones with no…
My sharing has been suspended due to phishing content, even though my files don't have any.
Dear Dropbox Support Team, I’ve received a notification stating: “We have suspended your activity. Your files may contain phishing elements.” I tried to solve with online support unsuccessufully. It’s severely impacting my Dropbox experience. I primarily use your service to synchronize files between family computers and to…
Cannot upgrade my account after getting converted back to an individual account from a team one
Hi everyone, I’m posting here because I’m currently blocked from working due to a Dropbox account issue and I’m looking for advice or similar experiences. Here’s what happened, step by step: * I had a personal Dropbox Essentials account * I was temporarily added to a Dropbox Business team * As expected, Dropbox…
My macOS desktop app has been stuck syncing 10MB for 3 days.
Application Affected Dropbox Device MacBook Air Operating System/Browser (if using the web) OS 15.7.3 Dropbox App Version (if using the app) 238.4.6305 Question or Issue Three days ago I noticed an error message at the top of the finder window which was open to my Dropbox folder (stored in "locations"). The message said…
“Can't open the file because the file format/extension is not valid.” error on website/desktop app.
Hi, I’m having a serious issue with Dropbox where many of my files appear in the correct folders on both my computer and on Dropbox.com, but none of those specific files will open. I receive errors like: “Cannot open the file because the file format or file extension is not valid.” Here’s what’s happening: * I can see the…
Having issues locating some of my content both online, and the app.
Device Problem happens in all computers and the web version Operating System/Browser (if using the web) Windows 11, Artix Linux Dropbox App Version/Browser Version 241.4.4795/Chrome 144, Chromium 144 Question or Issue I have a huge folder with multiple other folders inside, with names from A to Z. Currently I cannot see…
Dropbox fails to install on my new Mac M4 running Tahoe.
I've tried multiple time to install dropbox using both the regular install and the offline install. I enter my password and then get this error (and if I drag the dmg to applications, I just get a shortcut to the installer). I reviewed this thread -- same problem, no solution. Any suggestions? Thank you!
I'm trying to share a folder with others, but Dropbox says I've been banned.
Device Lenovo X1 Gen 6 Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 200.4.8609 Syncing Status Syncing but 1 file is unable to update I have tried to share a folder with 5 others but get "banned member" as a message. Is that them or me? I have tried sharing to some of them…
"Video not available or not supported for this browser" error on Safari
Hi, I have uploaded several videos to a Dropbox folder, but when I try to view on a computer (Mac, Safari (v.26) Mac OS - Tahoe 26 -- recently updated), I get the image below with a "spinning" box. Never had this problem before, and I can download the video back to the computer and it plays fine. I can also view the videos…
Error when automatically backing up files to Dropbox through third party app on Android
Hello, I’m experiencing an issue that appears to be a recent change in Dropbox behavior. I use a third-party application on my Android phone that backs up data to Dropbox. The app automatically connects using Dropbox integration, selects the Apps folder, and creates its own subfolder inside it where backups are stored.…
"Something went wrong" error when trying to preview files on the website
Device Normal Desktop comptuer) Operating System/Browser (if using the web) (Windows 10 home Question or Issue When I load into the page, I can briefly see my dropbox files for like 3.46 second before it load this error up: Something went wrong An unexpected error occurred, but don’t worry—your files are safe, and our team…
I can't access my Dropbox account through a web browser.
Device (Macbook Pro 2019) Operating System/Browser (if using the web) (macOS Sequoia 15.7.3) Dropbox App Version/Browser Version (Safari version 26.2 (20623.1.14.18.4)) Question or Issue I cannot access my account via this device, eventhough it works in my friend's device. When I refreshed the page, it seemed ok but after…
I can't share files with non-members; they're being asked to sign up to Dropbox.
I need to share various files (spreadsheets) with non-members. It is just one file per customer and I only have 30 or so customers. I have tried using both the "share" option and the "copy Dropbox link". Neither works and my customers tell me that they are also being asked to sign up to dropbox rather than just letting…
I'm seeing a 403 error when trying to upload files from Google Drive to Dropbox.
Device HP pavillion Operating System/Browser (if using the web) (Windows 11) Syncing Status ("Up to date") Question or Issue Using the Upload tab and "import from google drive" after selecting my google account I receive the following message/ screen. Please help
"We've interrupted your sharing activity..."
Question or Issue For 24 hours now, I've been receiving errors when requesting links to share files in Dropbox. * I distribute music education content on Patreon via Dropbox * This has been the case, without errors, since 2014 * I have not received emails from Dropbox about potential phishing/malware * Sharing fails…
What does the "Delete from your Dropbox account and all devices" message mean?
Using the macOS desktop app. I'm deleting files from Dropbox via Finder like I do in non-Dropbox folders. Please explain what it's asking simply, I do not understand and do not want to do something that I don't want it to do like finding the file on my hard drive and deleting it in a different non-Dropbox folder (which is…
Receiving errors from Dropbox API
Hello we've had intermittent issues with the Dropbox API, where some users within our org are unable to upload pictures or docs. In our Kibana logging we are seeing this error occur: :Error= com.dropbox.core.NetworkIOException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to…
The Fedora repo config is currently broken
Application Affected Dropbox Linux app. Device HP Victus 16. Operating System/Browser (if using the web) Fedora Linux Workstation 43. Dropbox App Version (if using the app) Dropbox daemon version: 240.4.8493 Dropbox command-line interface version: 2026.01.15 Question or Issue I installed the latest rpm package and it also…
The "Contact support" page in the Dropbox Help Center results in an error message.
Device MacBook Pro Operating System/Browser (if using the web) macOS 26.2 Dropbox App Version (if using the app) N/A Question or Issue Clicking "Contact support" in Dropbox Help Center results in fatal error message. My browser is Safari.app. https://www.dropbox.com/get_help
I'm unable to view my files on the web as I'm getting a 'something went wrong' error
Help, I'm unable to view my dropbox files. When I log in, it just keeps displaying the following error message. I've tried on different browsers, incognito mode, different wifi networks. Nothing works. This is getting me real worried.
I see a "Sorry, xxxxxx.docx is stored in an unsupported server location" error for Word files.
Device iPad Operating System/Browser (if using the web) (Windows 10 Dropbox App Version/Browser Version Chrome 124, Safari 17 etc. Question or Issue When trying to open a document stored in Dropbox in Word the following message appears: Can’t open file. Sorry, xxxxxx.docx is stored in an unsupported server location. How…
Dropbox updater crash in event log on Windows 11
My event log has this error +The DropboxUpdater InternalService 123.0.6299.109 (DropboxUpdaterInternalService123.0.6299.109) service terminated with the following service-specific error: Incorrect function. Is this something that is known and should I be addressing it in some way?

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