I missed an email about a lot of deleted items on my account - can I still restore them?

Question

Dear Dropbox, I have got my notice on 30th may 2026 that 40GB or more of precious family pictures has been removed. I surpassed the 30 day Window on 30 june.

Just spotted it way to late. :(

Is it possible to get the 3TB package with a 180 days window to the past now, so I can still get my items back? There is nothing in my Removed items listing. Please help me. Thank you. (Using Basic now)

Nancy · Answer

Hey @mrfamilyman1990. I just checked your ticket and I see you’ve replied to my colleague.

She’ll look into your case as soon as possible, and get back to you in the same email thread, so please wait for her reply.

mrfamilyman1990 · Answer

Sorry I was to late to reply, I will be faster now! Please contact me

Hannah · Answer

Hi from me as well, @mrfamilyman1990!

I just sent you an email, to investigate your issue further internally, so I'll see you there.