Paying for PLUS Plan which is 2,000GB, keep getting emails that I'm over my 2GB BASIC plan and they're going to delete my stuff. How do I get ahold of a PERSON at Dropbox?
You almost certainly have 2 accounts then. One you have upgraded and one you are using.
For the upgraded one have you used the lookup tool?
Hey @YorkieLover24! If you’ve used your card to buy a Dropbox subscription directly via our website, you can use your transaction ID to see more info about the plan here (like Mark suggested). In case the email address you see isn’t the same as the one on this page, you have two separate Dropbox accounts indeed, and you’ll need to sign out of your free Basic account and log back in to the paid one instead.
You can also transfer your files from one Dropbox account to the other this way.
No. How? I only use dropbox for photo storage. I think.
It's taken out of my checking every month so I'm assuming it's not my card?
I also never got any email or notice etc that anyone replied to my post. That's very unhelpful. Good thing I figured out how to get back in here.
Hey @YorkieLover24, happy Monday and thanks for the update!
Did you check the link Nancy and Mark provided in their replies?
And do you have access to the billing info requested on that page to look up your payments, so that you can locate the email address of the Dropbox account linked to those payments?
As for your updates on the post here, if you click on your little avatar at the top right of the page, then on "account & privacy settings" and then on "notification preferences", you should have the option to tick the boxes you want for notifications and email notifications on new updates, etc.
Hey there, @YorkieLover24!
Just following up to check if you had a chance to review our last message. If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.
