How can I cancel my subscription?

Question

I want to cancel my subscription as I am paying USD $199 per year (USD $16.5/month) in one payment and I have a Basic plan and the Standard Plan costs USD $15/month in one payment. Please contact me as I don´t know who can I talk to  because it says I am in the Basic Plan.

Megan · Answer

Hi there, @ErickR01m welcome to our Community!

Do you remember whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

Also, can you please clarify if it's possible that you have two Dropbox accounts linked to different emails, since you're seeing the Basic plan when you log in?

Have you tried our payment lookup tool to see which email address the payment is linked to? I'm suggesting this in case you have a forgotten account that is subscribed to a paid plan.

Keep me posted with any updates!