Issue with Subscription Upgrade and File Recovery

Question

Hello,

I attempted to recover photos that I deleted about six months ago, but I am receiving a message indicating that I am on a Plus subscription and do not have eligibility to recover files from that time period under this plan.

Accordingly, I canceled my subscription in order to switch to the Professional plan, which is supposed to allow recovery of files deleted up to six months ago. However, when attempting to switch plans, I receive an error message and cannot complete the process.

I would appreciate your assistance in resolving this issue and guidance on how to complete the upgrade and recover the files.

Thank you in advance,

yarin

Nancy · Answer

Hi @yarinos98, and thanks for your post.

Please keep in mind that file recovery is only possible within the window provided by your current plan, and switching plans won’t allow you to restore files retroactively.

This means that, even if you upgrade your Dropbox account to a Professional plan, the 180-day recovery window will apply to files you’ve deleted from the moment of the upgrade onward.

Hope this clarifies things, and sorry to be the bearer of bad news.