Child Item

Will my Dropbox account get downgraded immediately, if I cancel my yearly plan now?

Dropbox Plan

Plus
Payment Method

card
How did you upgrade?

website

Question or Issue

My annual plan ends in 2 months. If I cancel my plan now do I lose access to my PLUS account immediately? It says my files will be deleted but it does not say when.

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Cancellations

Delete

Downgrade

File Access

Dropbox Plus

Comments

Nancy

Welcome aboard our forum, @knowsray! Let’s have a look into your request.

Since you have a yearly Dropbox subscription, you should be able to keep it until the end of your current billing cycle (even if you cancel your plan before that).

However, can you send me a screenshot of what you see on your end (since you mention the deletion of files)?

Let me know when you’re ready.

knowsray

Nancy

Thanks for the screenshot, @knowsray! Can you perhaps send me a full visual of where you see this error message exactly?

I’d also like a screenshot of what you see here.

knowsray

https://imgur.com/a/OWUiSNt

knowsray

https://imgur.com/a/OWUiSNt

Hannah

Hey @knowsray, would you mind copying or attaching the screenshot files themselves in your next reply, please?

knowsray

I tried but it said permissions problem

Hannah

No worries, @knowsray, that message basically tells you what will happen to your account after you downgrade at the end of your current billing cycle.

You can read more about that here.

I hope this helps!