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The Signature field isn't suggesting the signer’s name for unauthenticated users

Hi! I am using Dropbox Sign to create a new document for signature. In the document, I place a Signature field and send the request to the signer, John Doe, via email.

Previously, when an unauthenticated user opened the document to sign, the Type tab of the Signature field automatically suggested the signer’s name (“John Doe”). This behavior was very convenient and worked consistently before the recent redesign.

However, the Signature field now suggests only the full name of the currently logged‑in Dropbox Sign user (or empty). As a result, unauthenticated signers no longer see their assigned name pre‑filled in the Signature field.

Question: Is it possible to restore the previous behavior where the Signature field automatically suggested the signer’s name for unauthenticated users?

Thank you in advance for your help.

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Comments

Jay

Hi @Comanche, thanks for bringing this to our attention.

Do you know approximately when this change occurred on your documents?

Do any of your older documents experience the same behavior?

This will help me to assist further!

Comanche

I assume that the reason is not in the documents, but in the new design of the signature dialog box. The design was updated two or three weeks ago. Before that, I'm sure, the behavior was as mentioned previously.

Jay

So, just to clarify, is this only occurring in new documents that you have created?

Comanche

Yes. But I can't check this behavior for earlier documents.

Neal

Hi @Comanche,

This issue should now be fixed!

However, if you are still running into issues, can you confirm if you are experiencing this issue via the Sign UI or are you utilising Sign via an API?