Child Item

I paid for a Plus plan via iDEAL, but I don't see my upgrade just yet.

Dropbox

plus
Payment Method

ideal
How did you upgrade?

Via website after login on account

Question or Issue

I just paid for an upgrade on my subscription via iDEAL from basic to plus, but my account is not updated accordingly…. It keeps telling me I need to upgrade

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Payments

Upgrades

Dropbox Plus

Comments

Rich

Nodijk wrote:
I just paid for an upgrade on my subscription via iDEAL from basic to plus, but my account is not updated accordingly….

If iDEAL is like a bank transfer, it could take a couple days for the transaction to finalize. Dropbox likely doesn't see the completed transaction yet.

Nodijk

Thanks Rich

ideal is a realtime transfer with immidiate confirmation…. So would be strange it takes a couple of days.

Rich

I've seen it mentioned many, many times on various sites that iDEAL payments can often take days to settle, and not just for Dropbox. Even Google's AI overview offers similar information.

iDEAL payments are usually fast but can get delayed due to bank holidays, technical glitches (like loading issues), or specific merchant/payment provider processing, often resolving within 1-3 business days ...

I'd give it a day and then reach out to Support if you don't see any movement. Once you do, reply back here with the ticket number and a Dropboxer may be able to check the ticket for you.