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Not seeing the extra quota on my Dropbox Plus plan

Hey everyone,

I recently purchased a Dropbox Plus plan through the Dropbox website; I can see that my plan is active, but my storage still says that it is capped at 2 GB instead of 2 TB. Any ideas on how to go about fixing this?

Thank you.

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Dropbox Plus

Accepted answers

jmarkmosley

Hello Jay,

I eventually figured this out with help from Dropbox support.

Thank you though!

All comments

Jay

Hi @jmarkmosley, thanks for bringing this to our attention.

Could you copy and paste a screenshot showing the plan page on your account to confirm what you're seeing?

This will help me to assist further!

jmarkmosley

Hello Jay,

I eventually figured this out with help from Dropbox support.

Thank you though!

Hannah

Happy to hear that, @jmarkmosley!

If you need anything else, let us know.

Have a great day!