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How can I recover a file if it's deleted?

Hi team,

My wedding video showed it was deleted from the link they shared. I could access the file in Aug 2025 but yesterday when I checked it was deleted.

The videographer said the file was cleared in Nov 2025:(

Is there a way to recover the video?

Thank you

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Hi @Wenn, thanks for messaging the Community.

Depending on the version history, it might be possible to recover the file from the deleted files page.

Could you let me know what you see on that page?

This will help me to assist further!

Hey @Wenn!

Hope things are going smoothly! Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

Wenn wrote:
Is there a way to recover the video?

Unfortunately only if, at the time they deleted it, the person who shared it was a paid user. Otherwise as its over 30 days its now lost