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I keep seeing a pop-up message online that keeps appearing each time. Can I stop it?

For the past few days, when I log in to the web version of Dropbox.com, I get a pop-up message that says, "View files you have deleted - You can also easily restore or permanently delete them here."
Even if I click the OK button, the message keeps appearing every time I log in. Is there a way to prevent this from happening?

Thanks!

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Megan

Hey there, @mrcmrc, I hope you're doing well!

I was wondering if the behavior remains the same when you access your account online using an entirely different browser. Can you also try the steps mentioned here about clearing the browser's cache, and using an incognito tab?

If you notice the same pop-up message after that, please send me a screenshot in order for me to have a visual too.

I'll be waiting for your updates!

Hannah

Hey @mrcmrc, just wanted to check in and see if the issue was resolved for you or not.

Keep us posted!

mrcmrc

Sorry Hannah, yes after a clearing of the browser cache the pop-up do not appear anymore.

Thanks!

Hannah

Happy to hear that, @mrcmrc!

I hope you have a great holiday time and a happy new year!

sdgsdgdhgdh

This is still an issue. No matter what I do, I can't get rid of this nag screen.

jazzball

Same for me. The pop up is there every single time I open Dropbox. I tried both closing it and clicking on it, and going through the steps. Using LibreWolf, cache clear.

Walter

Does the issue persist on other browsers as well @jazzball?

Note that you can see a list of our support web browsers here.

jazzball

After closing it on Chrome, it stopped appearing on LibreWolf as well. Hopefully it stays this way!

Walter

Glad to hear it's sorted now and thanks for the update too @jazzball - enjoy the rest of your day and see take care!