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Dropbox Sign emails not being sent

And once again! I'm trying to send docs for esign but ONLY the cc emails are sent but NOT to the actual signers! After looking at community forum since that is the ONLY thing available shows that this exact same issue has been a problem for more than 3 years and still they do NOTHING to fix it! HIGH triple digits in price for the plan for our business and THIS is what I have to resort to for community help since Dropbox customer service refuses to make themselves available until NINE in the morning! WHY ARE MY EMAILS NOT GETTING SENT TO MY SIGNERS?! Any Jane or John Does to help answer this since Dropbox needs their beauty sleep? I have a deadline and need to figure out how to get my emails to send properly. boss has looked all over his email account and the address is 100% correct. Cannot believe they charge so much for a service they refuse to fix or make themselves properly available to HELP fix and forcing me to chat with other users instead of a dropbox employee! This is flat-out ridiculous and a total rip off.

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Hannah

Hey anonymous, thanks for bringing this to our attention.

I completely understand your frustration, but we'll try our best to resolve this together.

Can you take a look at this article with some possibilities as to why email notifications from Dropbox Sign might not be received?

Especially possibility #3; can you please make sure your recipients have checked this?

Let me know what happens and we'll go from there.

unknown

I think I got it sorted out. We have a DB account which we use from our devices (dropbox.home), NOT the DB website (.hellosign.whateverwhatever). Apparently, even with the overcharged price we're paying, we can no longer initiate docs for e-sign through our account, it can ONLY be done via the website version of DB. Once I figured THAT out and redid this ONE doc for e-sign, for the 11th time, my boss FINALLY received his email and was able to sign. So, we are now locked for a year (just renewed) but since we were charged for a 4th license, because of a sent invitation that was intended to be for 'sharing' only, NOT adding an additional user and that invite was never OPENED, ACCEPTED, OR USED, you charged us for it anyway. Between being charged for the additional license and the 2 days (THIS time) of severe aggravation on this e-sign error, and being forced to use the community form for any kind of help, instead of being able to call a number for help from the actual company we are paying this ungodly amount of money to, we now have a year to research other options and find a totally different resource because THIS is no where near being worthy of the amount of money we paying. There's snags and occasional issues versus the services we signed up for vanishing and now feeling very ripped off. I've come to learn, just this week, that it is predominantly the latter. Thanks though.

Hannah

Thanks for keeping us updated, anonymous.

It's definitely understandable to be upset when having issues that inconvenience you and hinder your work. I am glad to see that you sorted this out, though.

Now, I understand you're part of a Dropbox team, but I'm not sure about why you weren't able to contact our support team, which is possible for members of Dropbox teams and admins who also have access to live support.

In any case, the steps to remove unused licenses can be found here.

I hope this helps and if you have any other issues, don't hesitate to let us know.