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I'm trying to cancel a Plus plan, but all I see is a Dropbox Basic account.

I am helping my mom with cancelling a number of recurring subscriptions and the most difficult one has been this drop box account. I keep cycling through how to cancel a dropbox account trial/account but nothing is working. There is no billing history in the account and the subscriptions page says she is on dropbox basic online. she is charged via card and gets an annual email with the last email saying:

"our subscription will renew on August 24, 2025, and you’ll be charged $130.01 on that date and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings You may also contact support at any time."

but when I click the apps it send me on a goose chase. HOW CAN I CANCEL?

Dropbox Plan

Dropbox Plus account
Payment Method

Card
How did you upgrade?

I believe she did directly through the Dropbox website

Question or Issue

I want to cancel immediately. See screenshots below:

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Comments

Nancy

Thanks for your post, @Cappey_Jones. Let’s have a look.

From what you’ve mentioned so far and your screenshots, it appears that you’re currently logged in to a different Dropbox account, which isn’t the one your mom is currently being charged for.

If she had upgraded her Dropbox account via our website indeed, you can check her bank statement for a 12-digit transaction ID that should be linked to her Dropbox charges. You can then use that transaction ID on this page to find out which email address her paid plan is connected to.

After that, you can compare that email address with the one showing under her Dropbox account settings > General tab here.

If these two aren’t the exact same, you’ll need to log out of that Dropbox account and sign back in with the correct email address and password, so that you may cancel the correct plan.

Let me know, if that helps!

Megan

Hey @Cappey_Jones!

Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.