Child Item

How can I cancel my subscription?

Dropbox Plan
My plan is Dropbox basic.
Payment Method
Credit card
How did you upgrade?
directly through the Dropbox website

Question or Issue
I want to cancel my Dropbox subscription. I cannot find any way on my account page to do this. I do not want to have to do this via the postal service as some people have been forced to do because they could not do it online. Please give me specific directions on how I can do this or a phone number for customer service so I can call to cancel. Thank you.

Laurie

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Mark

Have you followed https://help.dropbox.com/plans/downgrade-dropbox-individual-plans ?

soccerlaurie wrote:
or a phone number for customer service

There isnt one so please dont fall for online scams. Same as there is no written postal service to do this via.

All comments

Mark

Have you followed https://help.dropbox.com/plans/downgrade-dropbox-individual-plans ?

soccerlaurie wrote:
or a phone number for customer service

There isnt one so please dont fall for online scams. Same as there is no written postal service to do this via.

soccerlaurie

Actually my subscription is the plus plan, I'm being billed $13.07/month. I want to cancel.

Mark

soccerlaurie wrote:
Actually my subscription is the plus plan, I'm being billed $13.07/month. I want to cancel.

Have you read the link I sent? That tells you how to do so.

Megan

Hey @soccerlaurie, I hope you're doing well!

Did you manage to follow the steps that @Mark provided? Did you have any trouble doing so?

Have you tried to contact Dropbox Support directly for this?

If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.

Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.

Let me know more!